The Client Experience doesn't start with the first hot towel, or them getting onto your treatment table.

The experience is:

• How they heard about you/First Impressions of your company

• The Booking Process/User Experience
• The Welcome
• The Service and Pace
• Aftercare/Refreshments/Retail/Rebook
• Follow Up on results/service/products
• I didn't talk about this in 004, but invite them to be a MEMBER!

Check out thespa.coach, our new website with ways to connect to all the tools available to you in this awesome community. I certainly want the chance to say hello if you found his helpful or if you have questions., Jamie

keywords spa, client journey, customer experience, booking process, client care, spa management, wellness industry, aesthetician tips, client retention, service excellence

• Where I have ben for the last 6 weeks
• Self-Care is so important FOR US
• Memberships, Bonus content

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  Follow at Facebook "The Spa Coach" and IG/Threads @jamiethespacoach, because when we are our own boss, we need someone to cheer us on, brainstorm with, navigate, and hold us accountable. Message me on social and I am happy to answer your questions!

The holiday season, or any holiday like Valentines or Mother's Day is a great time to maximize your exposure and become known locally as the first name people think of for spa services.

In this episode as your Spa Coach, I cover:

• Gift Cards
• Introvert and Extrovert marketing types
• Google
• Events
• Short-term and long-term marketing

Find Jamie, the Spa Coach and join the conversation or send me a message at my Facebook Page, The Spa Coach, or on Instagram/Threads at Jamiethespacoach. I am excited to connect with you. Let's lift each other up. We are a rare community of women that can understand one another and learn from each other.

FOLLOW and Tune in weekly for new episode drops!