In this episode of the Heads Together podcast, I'm thrilled to be joined by Becca Jermy, a standout recent graduate from the Coaching Business Academy.

Becca, a communications coach for entrepreneurs, shares her expertise on building authentic client relationships and emphasises the often-overlooked importance of client retention. Drawing from her experience in leading her own successful wellness business, Becca reveals powerful techniques to enhance your client service. We dive into the significance of personalised client care, effective communication, and the essential ingredient of transparency.

Whether you own a fitness business or any other form of enterprise, Becca's insights offer valuable takeaways to improve your client retention strategies. Get ready for a conversation that will have you rethinking your approach to customer service!

If you'd like to explore whether The Coaching Business Academy is YOUR perfect next step, book a call with me: https://go.oncehub.com/CoachingBusinessAcademy

Find out more about Becca:

WEB: https://beccajermy.com/resources/
INSTA: @beccajermy_coaching
LI: www.linkedin.com/in/becca-jermy
FB: https://www.facebook.com/beccajermycoaching

Read Becca's super helpful blog on client retention: https://beccajermy.com/2025/04/10/client-retention/

03:06 Becca's Journey to Coaching
05:44 The Importance of Client Retention
08:27 Effective Communication and Customer Service
24:34 Handling Difficult Conversations

In episode #150 we did a deep dive into onboarding your coaching clients. What their first 30 days could and should look like...

As a result I got a lovely email from a listener, Belinda, who asked for an episode about offboarding clients.

Belinda, your wish is my command!

In this episode I'm going deep into how to offboard a client while making sure you have their next step natural step lined up and ready.

Want support to grow your coaching practice? We're currently enrolling for cohort 4 of The Coaching Business Academy, which will kick off on 16th April 2025.

Find out more here: https://www.gillmoakes.com/academy

Liked this episode? Here are some complimentary episodes you might also enjoy:

• Episode #7 - How To Make Sure Your Clients Get The Results They Want
• Episode #44 - Client Service: My Crusade Against Complacency
• Episode #150 - Your Client’s First 30 Days: How to Create an Onboarding Experience That Turns Your Clients Into Your Ambassadors

Welcome back to the Heads Together podcast! Today’s episode might ruffle a few feathers, but it’s a conversation that needs to be had. The truth is, not everyone has what it takes to grow a thriving coaching practice. It’s not about coaching being too hard or the industry not being viable, it’s about whether you have the right skills, mindset, and resilience to make it work.

Some coaches simply aren’t good enough at coaching. Without delivering real results, no amount of marketing will (or should) build a sustainable business. I see some coaches expecting it to be easy, posting a few times on social media and waiting for clients to roll in. But success takes strategy, learning how to sell, and most importantly, grit. If you give up at the first sign of struggle, this path may not be for you.

Building a coaching business requires handling uncertainty, being open to learning, and committing fully. Those who keep one foot in and one foot out will never build something truly successful. So ask yourself, are you willing to go all in? Because if you are, you do have what it takes, and we can help you:

Find out more about the Academy HERE

Download The 7 Secrets of Wildly Successful Coaches HERE

The way you onboard a client isn’t just a nice touch, it’s a game changer. The moment someone says yes to working with you, they’re either getting more excited or second guessing their decision. And that all comes down to how you welcome them into your coaching world.

In this week's episode of the Heads Together, I am talking about what makes a ridiculously good onboarding experience, one that makes clients feel valued, confident, and ready to get results. From the first message you send to keeping momentum before the first session, to structuring that crucial first call, I’m sharing a simple yet powerful approach that most coaches overlook. When done right, this process not only keeps clients engaged but turns them into your biggest advocates.

If you’re ready to make your onboarding experience smoother, more personal, and ultimately more effective, let’s make it happen.

If you're a coach who's struggling to consistently attract and sign up great clients, I'm here for you! The next cohort of The Coaching Business Academy kicks off on 16th April 2025 - find out more HERE

If there’s a topic you’d love me to cover in a future episode, send me an email! I’d also love to have you as a guest on the podcast! Email info@gillmoakes.com to apply, and let’s see if we can get you on an upcoming episode. I’m always looking for insightful guests, so if you’re interested, email us and we’ll send over the application form.

If you found this episode helpful, share it with a coach friend who needs to hear it. And as always, I’ll see you back here next week for another episode of Heads Together.

P.S NEW FREEBIE FOR YOU: THE 7 SECRETS OF WILDLY SUCCESSFUL COACHES:

https://www.gillmoakes.com/7secrets

There was a time when you could post a few pretty graphics, throw up some motivational quotes, and somehow, coaching clients would find their way to your DMs. But those days? They’re over.

In this episode of Heads Together, I’m calling out the outdated marketing strategies that simply aren’t working anymore and sharing exactly what does work to attract high-ticket coaching clients in 2025. It’s not about chasing the algorithm or trying to “hack” your way to success, it’s about showing up as the expert you are, building real relationships, and creating a business that isn’t at the mercy of social media trends.

*****

Have you registered for Unearth Your Edge yet? My FREE 3 day masterclass series for coaches - 11th, 12th & 13th March 2025 at 1pm each day, I'll be teaching you:

- How to uncover and leverage your unique edge as a coach

- How to refine your coaching niche

- How to nail your messaging (the thing that will make or break your marketing efforts)

Don't worry if you can't make it live, sign up anyway and I'll send you the replay...

https://gillmoakes.com/unearth

Loved this episode? Screenshot it, share it on LinkedIn, and tag me! And if you’ve got a sec, leaving a review on Apple Podcasts would mean the world, it helps Heads Together reach more brilliant coaches like you.

This week on the Heads Together Podcast, I sit down with Kerry Barrett, an Emmy award-winning TV news anchor turned video and public speaking coach. But Kerry wasn’t always comfortable in front of the camera, she actually started out with a crippling fear of public speaking. Now, she helps business owners, executives, and coaches build confidence and show up on video with ease.

We talk about the real reasons people avoid creating video content, fear of judgment, perfectionism, and tech overwhelm and Kerry shares straightforward, practical strategies to move past them. From simple gear setups to boosting your on-camera presence, she makes the whole process feel much more achievable, no matter your starting point.

We also talk about why video is becoming more important than ever, especially in a world filled with AI-generated content. Being visible, building trust, and making real connections with your audience is what truly sets you apart. If video has ever felt like a challenge, this episode is packed with insights and actionable tips to help you get started with confidence.

Kerry Barrett is the preeminent on-camera media, public speaking and video trainer for business owners, lawyers and executives. She teaches public speaking, presentation skills and virtual/ video presence and on-camera readiness for a broad spectrum of situations ranging from formal talks, video content & social media & media interviews to everyday sales pitches over Zoom.

As an Emmy Award-winning tv news anchor who overcame a debilitating fear of public speaking, Kerry offers a unique perspective as someone who has nearly 25 years of experience in front of the camera. Kerry’s specialty is teaching people how they can become relatable to their audiences and make that genuine connection.

Find out more about Kerry Barrett:

LinkedIn

Instagram

Youtube

Website

Welcome back to the Heads Together podcast! This week I’m asking a tough question: Are you actually running a coaching business, or are you just coaching? Because there’s a big difference. If you’re treating your coaching like a side project rather than a real business, you’re likely stuck in hobby mode and that’s keeping you from the success you really want.

It’s one thing to love coaching, but that alone doesn’t make it a business. If you’re waiting for clients to magically appear, endlessly tweaking your website, or posting motivational quotes hoping someone will reach out, you’re not building a sustainable business, you’re playing at one. A real business needs structure, strategy, and a commitment to growth.

In this episode, I break down some of the biggest signs that you might be stuck in hobby mode and what it takes to shift into real business ownership. If you’ve ever felt like you’re spinning your wheels, staying busy but not making real progress, this one is for you. I’m getting honest about what actually moves the needle and how you can step into the role of CEO in your coaching business.

So, are you ready to make the shift? Listen in, and let’s get to work. And if this episode resonates, DM me on Instagram or LinkedIn and tell me what changes you’re making today. If you’re serious about taking your coaching business to the next level, check out my free masterclass, Unearth Your Edge, happening March 11-13. You won’t want to miss it!

Register now for my free masterclass at www.gillmoakes.com/unearth

If you’ve ever found yourself obsessing over where the next client is coming from or feeling that gut-wrenching panic when someone says no, this episode of the Heads Together Podcast is for you. I am talking about the biggest mindset shift that makes signing clients easier: stop chasing money and start focusing on connection, trust, and service. When you do, the money becomes a natural side effect.

This isn’t about sitting back and hoping for the best. It’s about showing up, doing the work, and playing the long game. When you stop leading with desperation and start building real relationships, everything, clients, sales, opportunities, flows so much more naturally. And let’s be honest, your business feels a whole lot better when you’re not constantly stress chasing.

Don’t miss my free three day masterclass, Unearth Your Edge, where we’ll refine your niche and messaging so the right people come to you. Register now at www.gillmoakes.com/unearth

Loved the episode? Screenshot it, share it on Instagram or LinkedIn, and tag me! And if you’ve got a second, leaving a review on Apple Podcasts would be amazing, it helps the Heads Together Podcast reach more brilliant coaches like you.

Until next week, keep showing up, keep serving, and let the money follow.