Send us a text

Key Performance Indicators offer a tangible way to measure business performance and track progress toward growth goals. We pull back the curtain on how these metrics can transform decision-making and provide early warning systems for potential problems.

• Pick three key KPIs to monitor monthly for most businesses
• Financial KPIs include gross profit percentage, net profit percentage, and staff wages to turnover ratio
• Stock turnover rate is crucial for retail businesses to avoid locking up cash in inventory
• Non-financial metrics like customer satisfaction and operational efficiency are equally important
• Modern accounting software and tools like Fathom make tracking KPIs simpler than ever
• Perception often differs from reality—KPIs provide objective data to counter gut feelings
• Regular monitoring allows early detection of issues, as with a client selling products at a loss
• Accurate, up-to-date bookkeeping forms the foundation for reliable KPI tracking
• Team transparency around KPIs creates alignment and shared purpose
• Industry-specific metrics matter—consult your accountant about which ones apply to your business

If you're struggling to identify which KPIs would be most valuable for your specific industry, drop us a message mentioning your business type, and we'll suggest 3-4 key metrics to start tracking.

🎧 Listen now on Spotify & Apple Music and don’t forget to subscribe, share, and leave a review – and send us your questions for future episodes!

Send us a text

In this week’s episode of Business with the Donnos, we’re diving into one of the biggest challenges in any business – dealing with change (and not losing your team – or your sanity – in the process).

Paul admits he’s got a habit of making changes on the fly (usually without telling anyone), which drives Jade completely up the wall. From switching systems with no warning to "having a new idea every Monday," it's a miracle she’s still here with a full head of hair. Expect some hilarious behind-the-scenes stories and a few real lessons in what not to do.

In his Unfiltered Minute, Paul rants about how Access to Work – the scheme designed to support disabled employees – has become so complicated it’s almost counterproductive. Let’s just say the irony wasn’t lost on him…

Whether you love change or resist it with every fibre of your being, this one’s full of honest reflections, laughter, and tips for leading your team through messy, unpredictable, but necessary business evolution.

💬 Got a question you’d like us to answer on the podcast? Or a story about change in your own business?

🎤 Want to be a guest on a future episode?

Head to our Instagram or LinkedIn to get on the guest waiting list or submit your question for an upcoming episode! Or simply email jade@1accounts.co.uk.

🎧 Listen now on Spotify & Apple Music and don’t forget to subscribe, share, and leave a review – and send us your questions for future episodes!

Send us a text

This week on Business with the Donnos, we’ve been surrounded by boxes, cables, and more keyboards than we care to admit – because we’re moving offices!

In this episode, we share the highs, lows, and hard-earned lessons from relocating our family business to The EpiCentre in Haverhill – with a big shout out to their brilliant team for making the transition smoother.

We cover:

• Why we decided to move
• What we wish we’d known beforehand
• How to keep your business running mid-move
• When to take the leap from spare room to professional space

And in this week’s Unfiltered Minute, Jade doesn’t hold back with a rant about Paul’s extreme hoarding habits (seriously – who needs that many old cables?).

We also answer a listener question from “Jess in Bury St Edmunds” who’s wondering when it’s the right time to move her small business into an office.

🎧 Tune in for practical tips, a few laughs, and all the real talk about growing pains and new beginnings – and don’t forget to subscribe, share, and leave a review!

🎧 Listen now on Spotify & Apple Music and don’t forget to subscribe, share, and leave a review – and send us your questions for future episodes!

Send us a text

This week on Business with the Donnos, we’re diving into all things customer service – the good, the bad, and the unforgettable.

We’re sharing our own experiences (including a few horror stories), what we discussed in our latest team meeting, and why amazing customer service is at the heart of everything we do – especially in a family-run business. From AI chatter to real human connection, we explore why robots can't replace kindness.

Plus:
💥 Jade eliminates her husband Josh - not literally - don't panic
💡 Paul shares a heart-warming moment about two shops going the extra mile for Katie.
🤔 We discuss the subtle bias in business where people often default to Paul – and why that needs to change.
📩 Listener question from the fabulous @Accountant_She – “What do you wish you knew before going into business with family?”

We're also:
📬 Giving away a free customer service workshop template – DM us or email jade@1accounts.co.uk to grab it!
🎙️ Opening up our guest waiting list – we’ve got some exciting people lined up, and we’d love to hear from you if you’d like to join us.

It’s an episode packed with honesty, laughs, and a few reminders of how small moments can make a big difference.

🎧 Listen now on Spotify & Apple Music and don’t forget to subscribe, share, and leave a review – and send us your questions for future episodes!

Send us a text

In this episode, we’re fresh from attending two very different industry events – and we’re unpacking the good, the bad, and the slightly awkward!

We chat about what we actually got out of these days away from the office, from making genuine connections to getting inspired (and slightly overwhelmed). Whether you’re a seasoned networker or wondering if events are just a day of free pens and bad coffee – this one’s for you.

Plus:
🎤 Jade shares a hilarious story involving an unexpected game of rock, paper, scissors (yes, really)
💬 Paul reflects on a heart-warming moment with a client who took notice of his disability awareness post – a reminder that the little things really do matter.

We also answer a cheeky listener question from Mark Wilis at Platform 365: How on earth do you work with family every day?

🎧 Tune in now and don’t forget to subscribe, share, and leave us a review!

🎧 Listen now on Spotify & Apple Music and don’t forget to subscribe, share, and leave a review – and send us your questions for future episodes!

Send us a text

🎙️ Episode 1: Meet the Donnos – Our Business, Our Chaos

Welcome to the very first episode of Business with the Donnos – the podcast where family meets business and things get a little bit chaotic (in the best way).

We’re lifting the lid on who we are, how we accidentally (and sometimes chaotically) built an award-winning accountancy firm, and why we’ve decided to hit record and invite you along for the ride.

In this episode:
🧠 Why we’re starting a podcast (and what you’ll actually get out of it)
📦 How 1 Accounts Online Ltd came to be
👨‍👩‍👧 Who does what in the business (and how we stay in our own lanes… mostly)
🤯 What it’s really like working with your dad, daughter, or partner

PLUS: Our first ever Unfiltered Minute—Paul’s retelling of an emotional trip to Home Bargains—because not all business inspiration comes from boardrooms.

Whether you're running your own business, part of a family team, or just here for the stories, this one’s for you. Expect laughs, honesty, and a little bit of Donno chaos.

🎧 Hit play and come meet the family.

🎧 Listen now on Spotify & Apple Music and don’t forget to subscribe, share, and leave a review – and send us your questions for future episodes!