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This week on Business with the Donnos, we’re diving into all things customer service – the good, the bad, and the unforgettable.

We’re sharing our own experiences (including a few horror stories), what we discussed in our latest team meeting, and why amazing customer service is at the heart of everything we do – especially in a family-run business. From AI chatter to real human connection, we explore why robots can't replace kindness.

Plus:
💥 Jade eliminates her husband Josh - not literally - don't panic
💡 Paul shares a heart-warming moment about two shops going the extra mile for Katie.
🤔 We discuss the subtle bias in business where people often default to Paul – and why that needs to change.
📩 Listener question from the fabulous @Accountant_She – “What do you wish you knew before going into business with family?”

We're also:
📬 Giving away a free customer service workshop template – DM us or email jade@1accounts.co.uk to grab it!
🎙️ Opening up our guest waiting list – we’ve got some exciting people lined up, and we’d love to hear from you if you’d like to join us.

It’s an episode packed with honesty, laughs, and a few reminders of how small moments can make a big difference.

🎧 Listen now on Spotify & Apple Music and don’t forget to subscribe, share, and leave a review – and send us your questions for future episodes!