Send us a text

Key Performance Indicators offer a tangible way to measure business performance and track progress toward growth goals. We pull back the curtain on how these metrics can transform decision-making and provide early warning systems for potential problems.

• Pick three key KPIs to monitor monthly for most businesses
• Financial KPIs include gross profit percentage, net profit percentage, and staff wages to turnover ratio
• Stock turnover rate is crucial for retail businesses to avoid locking up cash in inventory
• Non-financial metrics like customer satisfaction and operational efficiency are equally important
• Modern accounting software and tools like Fathom make tracking KPIs simpler than ever
• Perception often differs from reality—KPIs provide objective data to counter gut feelings
• Regular monitoring allows early detection of issues, as with a client selling products at a loss
• Accurate, up-to-date bookkeeping forms the foundation for reliable KPI tracking
• Team transparency around KPIs creates alignment and shared purpose
• Industry-specific metrics matter—consult your accountant about which ones apply to your business

If you're struggling to identify which KPIs would be most valuable for your specific industry, drop us a message mentioning your business type, and we'll suggest 3-4 key metrics to start tracking.

🎧 Listen now on Spotify & Apple Music and don’t forget to subscribe, share, and leave a review – and send us your questions for future episodes!

Send us a text

In this week’s episode of Business with the Donnos, we’re diving into one of the biggest challenges in any business – dealing with change (and not losing your team – or your sanity – in the process).

Paul admits he’s got a habit of making changes on the fly (usually without telling anyone), which drives Jade completely up the wall. From switching systems with no warning to "having a new idea every Monday," it's a miracle she’s still here with a full head of hair. Expect some hilarious behind-the-scenes stories and a few real lessons in what not to do.

In his Unfiltered Minute, Paul rants about how Access to Work – the scheme designed to support disabled employees – has become so complicated it’s almost counterproductive. Let’s just say the irony wasn’t lost on him…

Whether you love change or resist it with every fibre of your being, this one’s full of honest reflections, laughter, and tips for leading your team through messy, unpredictable, but necessary business evolution.

💬 Got a question you’d like us to answer on the podcast? Or a story about change in your own business?

🎤 Want to be a guest on a future episode?

Head to our Instagram or LinkedIn to get on the guest waiting list or submit your question for an upcoming episode! Or simply email jade@1accounts.co.uk.

🎧 Listen now on Spotify & Apple Music and don’t forget to subscribe, share, and leave a review – and send us your questions for future episodes!

Send us a text

This week on Business with the Donnos, we’ve been surrounded by boxes, cables, and more keyboards than we care to admit – because we’re moving offices!

In this episode, we share the highs, lows, and hard-earned lessons from relocating our family business to The EpiCentre in Haverhill – with a big shout out to their brilliant team for making the transition smoother.

We cover:

• Why we decided to move
• What we wish we’d known beforehand
• How to keep your business running mid-move
• When to take the leap from spare room to professional space

And in this week’s Unfiltered Minute, Jade doesn’t hold back with a rant about Paul’s extreme hoarding habits (seriously – who needs that many old cables?).

We also answer a listener question from “Jess in Bury St Edmunds” who’s wondering when it’s the right time to move her small business into an office.

🎧 Tune in for practical tips, a few laughs, and all the real talk about growing pains and new beginnings – and don’t forget to subscribe, share, and leave a review!

🎧 Listen now on Spotify & Apple Music and don’t forget to subscribe, share, and leave a review – and send us your questions for future episodes!