We're never more aware of the need for real human interaction than when faced with an automated Patient Portal. In this special bonus ep., Wendy and Matt share a listener voice memo about the challenges of navigating patient care through AI, and talk about how we can - and must - do better.

The 'social architecture' of an organization can make or break meaningful connections between patients and physicians, and physicians and the administration. In Part 2 of our two part series, Allison Pugh, a research professor of Sociology at Johns Hopkins University and author of The Last Human Job: The Work of Connecting in a Disconnected World joins us to talk about how we can foster connective labor within larger organizations, what happens when that connection fails, and where AI fits in to all of it.

There's a growing sense of disconnection in our lives, and a growing number of reasons why. But instead of focusing on what's forcing us apart, we want to look at the work we can do to bring people together - and why it matters. In Part 1 of a two part series, Allison Pugh, a research professor of Sociology at Johns Hopkins University and author of The Last Human Job: The Work of Connecting in a Disconnected World, joins us to talk about the art and science of the most important cognitive exercise you've likely never heard of: Connective Labor.

Lately, there’s been a lot of talk – and fear – about violence against healthcare executives. Less talked about is the near doubling of violent incidents against healthcare workers. Well, we're going to talk about it. What's behind the violence? Who's involved? And, importantly, what can we do about it?

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What happens when people are betrayed by the system they took an oath to protect? Tim Heaphy, lead investigator for the January 6 Committee, as well as the independent investigation into the 2017 riot in Charlottesville, VA, joins us us to talk about what these events reveal about preparing for (and protecting yourself from) moral injury within government systems, and what healthcare practitioners can learn from them.

Clinicians have agency, but leveraging it on our own behalf means knowing sh*t and owning it. Matt and Wendy breakdown what you need to know on the practice side, and the business side, of medicine, and what it means to 'own it' as a physician.

To learn more about CME credits, go to 43ccpodcast.com/cme.

"Who Kicked the Keg?" is a bonus segment rounding up the news you need to know in the business of healthcare. Today's update is on the status of the FTC's rule on noncompete clauses, the latest healthcare orgs circling the drain, and one bold choice that's raising some eyebrows.

Corporatized healthcare increasingly views physicians as ‘interchangeable workers’ rather than the irreplaceable specialists they are. Many are turning to unions to strengthen their voice. Kelly Nedrow, a lawyer and senior advisor for health issues with the American Federation of Teachers, talks with us about how organizing in healthcare unions can help physicians strategize for shared governance and better work environments.