We're never more aware of the need for real human interaction than when faced with an automated Patient Portal. In this special bonus ep., Wendy and Matt share a listener voice memo about the challenges of navigating patient care through AI, and talk about how we can - and must - do better.

The 'social architecture' of an organization can make or break meaningful connections between patients and physicians, and physicians and the administration. In Part 2 of our two part series, Allison Pugh, a research professor of Sociology at Johns Hopkins University and author of The Last Human Job: The Work of Connecting in a Disconnected World joins us to talk about how we can foster connective labor within larger organizations, what happens when that connection fails, and where AI fits in to all of it.

There's a growing sense of disconnection in our lives, and a growing number of reasons why. But instead of focusing on what's forcing us apart, we want to look at the work we can do to bring people together - and why it matters. In Part 1 of a two part series, Allison Pugh, a research professor of Sociology at Johns Hopkins University and author of The Last Human Job: The Work of Connecting in a Disconnected World, joins us to talk about the art and science of the most important cognitive exercise you've likely never heard of: Connective Labor.