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In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

James Lovelock, creator of the Gaia hypothesis and the greatest environmental thinker of our time, has produced an astounding new theory about future of life on Earth. He argues that the anthropocene - the age in which humans acquired planetary-scale technologies - is, after 300 years, coming to an end. A new age - the novacene - has already begun.

Our world order is under pressure as never before. From new authoritarian regimes in the US, Turkey and Russia to the imminent breakup of the European Union and a social media awash with intolerance, things look set to fall apart just as abruptly as the Soviet Union did some 30 years ago. How did we get here, and what do we do now? In this searching new exploration of our crisis, Paul Mason argues that at its heart lies an attack on the idea of humanity itself.

AI & Innovation is a timely, essential book for business leaders, innovation and strategy managers, and executives seeking state-of-the-art guidance on AI and proven best practices for implementation.

Are there innovation truisms that hold from one initiative to the next? Are there strategies that appear again and again in the success stories of businesses as varied as gaming and cloud infrastructure? Are there behaviors common to creative leadership in every role, from research to sales? And if these patterns exist, could they be distilled into teachable practices? These are the questions Dean Carignan and JoAnn Garbin, two senior innovation leaders at Microsoft, set out to answer.

Despite the increase of high-profile hacks, record-breaking data leaks, and ransomware attacks, many organizations don't have the budget for an information security (InfoSec) program. If you're forced to protect yourself by improvising on the job, this pragmatic guide provides a security-101 handbook with steps, tools, processes, and ideas to help you drive maximum-security improvement at little or no cost.

Cyber risk management is one of the most urgent issues facing enterprises today. This book presents a detailed framework for designing, developing, and implementing a cyber risk management program that addresses your company's specific needs. Ideal for corporate directors, senior executives, security risk practitioners, and auditors at many levels, this guide offers both the strategic insight and tactical guidance you're looking for.

Methods of delivering software are constantly evolving in order to increase speed to market without sacrificing reliability and stability. Mastering development end to end, from version control to production, and building production-ready code is now more important than ever. Continuous deployment takes it one step further. This method for delivering software automates the final step to production and enables faster feedback and safer releases.

In this compelling and balanced book, Mark Coeckelbergh reveals the key risks posed by AI for democracy. He argues that AI, as currently used and developed, undermines fundamental principles on which liberal democracies are founded, such as freedom and equality. How can we make democracy more resilient in the face of AI? And, more positively, what can AI do for democracy?

Becoming a Data Head is a complete guide for data science in the workplace: covering everything from the personalities you’ll work with to the math behind the algorithms. The authors have spent years in data trenches and sought to create a fun, approachable, and eminently bingeable book. Anyone can become a Data Head—an active participant in data science, statistics, and machine learning. Whether you're a business professional, engineer, executive, or aspiring data scientist, this book is for you.

Gain the valuable skills and techniques you need to accelerate the delivery of machine learning solutions. With this practical guide, data scientists, ML engineers, and their leaders will learn how to bridge the gap between data science and Lean product delivery in a practical and simple way. David Tan, Ada Leung, and Dave Colls show you how to apply time-tested software engineering skills and Lean product delivery practices to reduce toil and waste, shorten feedback loops, and improve your team's flow when building ML systems and products.

In an era where technological innovation evolves at an exponential rate, Inside Cyber: How AI, 5G, IoT, and Quantum Computing Will Transform Privacy and Our Security emerges as a critical roadmap for understanding and leveraging the next wave of tech advancements. Chuck Brooks, a renowned executive and consultant, breaks down complex technological trends into digestible insights, offering a deep dive into how emerging technologies will shape the future of industry and society.

How we can get more joy from our machines by telling them what our hearts desire. In this informative, accessible, and very funny book, Michael L. Littman inspires listeners to learn how to tell machines what to do for us. Rather than give in to the fear that computers will steal our jobs, spy on us and control what we buy and whom we vote for, we can improve our relationship with them just by learning basic programming skills. Our devices will help us, Littman writes, if we can say what we want in a way they can understand.

Discover some of the world’s best YouTube marketing techniques to build lasting relationships with your customer base. This audiobook offers proven techniques that will help you create better videos, market them effectively, and gain more satisfied customers!

In this book, technical strategist Sarah Wells provides practical, in-depth advice for moving to microservices. Having built her first microservices architecture in 2013 for the Financial Times, Sarah discusses the approaches you need to take from the start, and explains the potential traps most likely to trip you up. You'll also learn how to maintain the architecture as your systems mature while minimizing the time you spend on support and maintenance.

In Cybersecurity Myths and Misconceptions: Avoiding the Hazards and Pitfalls that Derail Us, three cybersecurity pioneers don't just deliver the first comprehensive collection of falsehoods that derail security from the frontlines to the boardroom; they offer expert practical advice for avoiding or overcoming each myth.

This best seller has been updated and revised to cover all the latest changes to C++ 14 and 17! C++ Concurrency in Action, Second Edition teaches you everything you need to write robust and elegant multithreaded applications in C++17. C++ Concurrency in Action, Second Edition is the definitive guide to writing elegant multithreaded applications in C++, it carefully addresses every aspect of concurrent development, from starting new threads to designing fully functional multithreaded algorithms and data structures.

In the age of digital content, aspiring creators and vloggers dream of becoming the next YouTube sensation, but the path to stardom can be elusive. Discover the secrets, strategies, and insights you need to embark on your journey to YouTube stardom with our "Becoming a YouTube Sensation Bundle." This exclusive bundle features two essential audiobooks that will guide you from a novice content creator to a true YouTube hero.

The difference between growing your business and going out of business is your ability to think strategically. The problem is, most leaders are stuck in the operational weeds, struggling to find the time to make better strategic decisions. This challenge is only heightened by the rise of AI. While you know AI is the future, current demands leave you with no time to explore its benefits. Meanwhile, your competition is gaining an edge by integrating AI. The time to act is now.

In this insightful and comprehensive guide, Addy Osmani shares more than a decade of experience working on the Chrome team at Google, uncovering secrets to engineering effectiveness, efficiency, and team success. Engineers and engineering leaders looking to scale their effectiveness and drive transformative results within their teams and organizations will learn the essential principles, tips, and frameworks for building highly effective engineering teams.