Katrina Busselle is a get-it-done kind of woman who knows that conflict isn’t always a bad thing. It’s often necessary to make real progress, especially at work. In this episode, Katrina shares key concepts of mediation and how her Master of Arts in Conflict Resolution helps her navigate tough conversations.

We talk about the natural flow of mediation. You don’t jump to a solution. You move through the process, climbing the mountain of conflict and coming down the other side with resolution. Katrina explains how mediators guide this journey without influencing the outcome.

She shares the tools that matter most: deep listening, restating, and reframing. The goal is to uncover shared understanding and shape a written agreement that can move forward outside the session.

We also explore how to know if mediation is right for a situation, how to set the container for safe dialogue, and what the metaphorical mountain climb looks like in action. We work through real-world examples and even do a little role play in the vet med industry.

Enjoy this conversation on the real, practical benefits of mediation at work and beyond.

What’s Inside:

• How mediation can transform conflict resolution.
• Creating a container and safe space to work through the conflict mountain.
• Role play conversations diving deep into mediation in the vet med space.

Mentioned In This Episode:

• Amazon.com: A Million Reasons Why You Can't: And Choosing to Do It Anyway eBook
• Getting to Yes: Negotiating Agreement Without Giving In
• Gawande, Atul. Complications: A Surgeon's Notes on an Imperfect Science. Metropolitan Books (Picador), 2002.
• Levinson, Roter, Mullooly, Dull, and Frankel (1997). Title: "Physician-patient communication: The relationship with malpractice claims among primary care physicians and surgeons."
  Journal: JAMA, 277(7), 553–559.
  DOI: 10.1001/jama.1997.03540310051034
• Full Circle Lab
• Crystal Stokes on LinkedIn

What happens when 20+ years of vet med experience meets a passion for learning design and technology? You get Kara Herrmann, a trailblazer reimagining how veterinary teams train, communicate, and operate more efficiently.

Kara is currently completing her master’s in Education with a focus on Learning Design and Technology, and she brings a fresh lens to what really makes a veterinary workplace thrive. She explains why education alone doesn’t guarantee success and how clarity in roles, effective delegation, and confident leadership can dramatically improve team performance.

We explore why many managers shy away from assigning duties and how having someone to direct the workflow can make all the difference. With 92% of employees saying training impacts their job positively and 97% less likely to quit when given development opportunities, Kara pushes us to rethink how we train and grow new veterinarians.

It’s not always about more training—sometimes it’s about improving the system itself. Kara encourages leaders to step back, ask “why,” and observe the workflow to spot the real barriers to success.

What’s Inside:

• Rethink Training for Efficiency
• Empower Through Clear Roles
• Lead with Confident Delegation
• Observe, Question, Improve Systems

Mentioned In This Episode:

Kara Herrmann on LinkedIn
Full Circle Lab
Crystal Stokes on LinkedIn

Have you ever been disrespected by a colleague in the workplace? Mistreated at an event or a conference? You may have experienced intellectual bullying.

After attending a recent internal medicine conference, Dr. Emily Gould and Dr. Kate Aicher were inspired to study this type of interaction and come up with actionable solutions. In this episode, Emily and Kate role-play common scenarios of intellectual bullying in a hospital environment and provide tips for improving communication to move forward.

Diving deep into the psychology of behavior and drawing from their own real-world experiences, Emily and Kate cover the causes of intellectual bullying and the impact it has on colleagues and clients. Doing our inner work is key in fostering healthy relationships. With commitment and practice, every person can develop the skills needed to stop bullying in its tracks.

Bullying often happens when we expect perfection from others. When we remember that we’re all human, we can tap into more compassion and healthy connection.

What’s Inside:

• Defining intellectual bullying in the medical field.
• Role-playing common bullying scenarios and alternative outcomes.
• Understanding the behavioral psychology behind intellectual bullying.
• Developing the skills needed to foster healthy relationships.

Mentioned In This Episode:

egould@cvm.tamu.edu
kaicher@cvm.tamu.edu
Systematic review of academic bullying in medical settings: dynamics and consequences - PubMed
Study: Fair pay, appreciation for work top factors in employee retention | American Veterinary Medical Association
Culture: Building Happier, Healthier Teams and Practices in Veterinary Medicine - PubMed
ACVIM Forum 2024: Intellectual Bullying in Specialty Veterinary Medicine Notes Deck
ACVIM Forum 2024: Intellectual Bullying in Specialty Veterinary Medicine Proceedings
Full Circle Lab
Crystal Stokes on LinkedIn