The Wrench Turner's Podcast

著者: Mr Joshua Taylor
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  • Information for Mechanics about human support, productivity, mechanic stories, and edutainment. Become a Paid Subscriber: https://anchor.fm/mrjoshuataylor/subscribe
    Mr Joshua Taylor
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Information for Mechanics about human support, productivity, mechanic stories, and edutainment. Become a Paid Subscriber: https://anchor.fm/mrjoshuataylor/subscribe
Mr Joshua Taylor
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  • Comebacks and Pay Exposed - 10 Mill Mastery Debrief of Service Drive Live - Feb 2025
    2025/02/12
    Welcome to the FIRST episode of the 10 Mill Mastery Debrief series where we debrief the week's Service Drive Live Topic.In this episode, I sit down with Marshall Sheldon and Josh Arnold to debrief on Service Drive Live and dig into one of the biggest struggles for technicians: comebacks.We cover:✔️ Why technicians do not get paid for comebacks and why that needs to change✔️ How flat rate and hourly pay affect comeback handling✔️ The role of service advisors in preventing comebacks✔️ How to reduce comebacks and improve shop efficiencyIf you are a technician, service manager, or dealer principal: this episode is for youDrop a comment and let me know how your shop handles comebacks. Should technicians get paid for them?CHAPTERS00:00 Welcome to the first debrief00:52 Why comebacks are a big issue01:50 How flat rate techs lose money04:10 Why some techs avoid comeback issues05:30 How managers handle comebacks poorly07:00 Guilty until proven innocent in automotive09:25 The real problem with pay plans11:26 What happens after a comeback15:48 Why foreman roles really matter18:24 How senior techs can prevent mistakes19:25 What advisors can do to help22:17 The best way to write up jobs23:39 Why advisors need more training25:18 Simple ways to improve the process29:06 Final thoughts on fixing comebacks💈 SPONSOR: THE BEARDED BROTHERHOOD🔥 Get 15 percent off on high-quality beard care products for technicians who take pride in their facial hair🔗The Bearded Brotherhood "WRENCH15"👉 Follow me for real talk about technician struggles and solutionsIf you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. With over 160 Episodes, the Wrench Turners Podcast helps Mechanics become happier, healthier, and more productive.Business Inquiries:Email to sponsor, guest, or request custom contentAffiliates, Sponsors, and PartnershipsFixedOPS Marketing: Revolutionizing dealership service marketing with innovative solutions.The Lion Partnership: Your trusted partner for automotive industry connections.QB Business Solutions: Helping dealerships grow with cutting-edge strategies.Digital Communication Solutions: Simplifying Sales and Service Location.Car Biz Done Better: Helping dealerships optimize variable marketing and drive growth.Wrench Turners Podcast Socialshttps://wrenchturnerspodcast.comhttps://www.linkedin.com/in/mrjtaylor/https://www.tiktok.com/@mrjoshuataylorhttps://www.instagram.com/mrjoshuataylor/SpotifyWrench Turners Podcast on SpotifyYouTubeWrench Turners Podcast on YouTube
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    27 分
  • STOP Blaming Your Dealership! David Sparks on Technician Success - Wrench Turners Podcast
    2025/02/07

    Operating Partner, Fixed Operations Director, Coach - David Sparks


    Join us as we explore the career journey of David Sparks, a leader whose path in the automotive industry started with detailing, rustproofing, and window tinting and evolved into a deep-rooted passion for technical excellence, leadership, and mentorship.


    David’s story is one of continuous learning and adaptation. He transitioned from technician to service advisor, warranty administrator, dispatcher, and ultimately, service manager and fixed-ops director. His experience spans CDJR, Toyota, independent shops, and now Bar Automotive, where he coaches and trains service professionals nationwide.


    In this episode, David explains what it takes to thrive in automotive leadership, from technician success to fixed-ops strategy.


    He shares practical wisdom on:

    👉 Proactive learning is essential: technicians must be responsible for their training and career growth.


    👉 Respect and trust fuel operational excellence: leaders who personalize their communication get the best results.


    👉 Conflict resolution is a leadership skill: handling technician and advisor challenges effectively builds a stronger team.


    This conversation isn’t just about David’s professional journey; it’s a blueprint for automotive professionals looking to turn everyday workplace challenges into opportunities for growth and leadership.


    For technicians, mechanics, service advisors, service managers, and fixed ops leaders aiming to increase their impact, develop leadership skills, and improve shop culture, this episode delivers insightful, actionable advice you won’t want to miss.


    Let’s get into it.


    PS: Always looking for guests and sponsors!

    Reach out by email: joshua@justworkhard.com


    j.


    Chapters

    00:00 Introduction

    01:30 David Sparks’ Career Journey

    05:10 Owning Your Technician Training

    08:50 Attitude vs. Aptitude in Growth

    12:40 Climbing the Fixed Ops Ladder

    17:30 Leadership Through Communication

    23:15 Managing Change in the Shop

    26:50 Trust and Personal Leadership

    29:10 Self-Reflection for Technicians

    33:50 90-Day Rule for Career Growth

    38:00 Defining Strong Leadership

    41:30 Career Planning for Techs

    43:10 Final Takeaways and Wrap-Up


    David Sparks

    https://www.linkedin.com/in/david-sparks-b6031119/

    Michael Barich

    https://www.fixedopsdoc.com/

    https://www.linkedin.com/in/michael-barich-75210648/

    All Things Fixed Ops Clubhouse - Wednesdays 9 am EST

    https://www.clubhouse.com/house/all-things-fixed-operations


    If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 160 Episodes helps Mechanics become happier, healthier, and more productive.


    Wrench Turners Podcast Socials

    https://wrenchturners.online

    https://wrenchturnerspodcast.com

    https://www.linkedin.com/in/mrjtaylor/

    https://www.tiktok.com/@mrjoshuataylor

    https://www.instagram.com/mrjoshuataylor/


    Wrench Turners Podcast on Spotify

    https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4

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    44 分
  • Dealership Pacifier - T.C. Coleman on Wrench Turners Podcast
    2025/01/24

    General Manager, Fixed Operations Director, Coach - T.C. Coleman


    Join us as we delve into the compelling career journey of T.C. Coleman, a seasoned leader whose roots in automotive passion were planted in childhood, nurtured by his father's engineering role at Nissan. T.C.'s early exposure to the mechanics of car maintenance and the automotive industry's inner workings ignited a lifelong passion, steering him away from his initial interest in sports to a dynamic path in automotive leadership.


    With over two decades of experience, T.C. reflects on his evolution from an enthusiastic car enthusiast to a revered leader in the automotive sector. His career, marked by significant stints with prominent brands, showcases his adeptness in mentoring, team-building, and strategic leadership.


    In this episode, T.C. unravels the layers of effective leadership within the high-stakes environment of automotive dealerships. He shares practical wisdom on:


    Takeaways:

    👉 Cultivate a culture of proactive learning

    👉 Respectful communication achieves operational excellence

    👉 Learn conflict resolution to harness individual strengths


    This conversation is not just an exploration of T.C.'s professional milestones but also an instructional guide on transforming everyday workplace challenges into opportunities for growth and leadership.


    For automotive service professionals aiming to elevate their career trajectory or anyone interested in the nuances of impactful leadership, this episode offers a wealth of insights and actionable advice.


    Let's get into it.


    PS. Always looking for guests to be on the show. Reach out by email, link in bio!


    j.


    Chapters

    00:00 Introduction

    03:00 Gearhead to Automotive Leader

    08:30 Listening to and Respecting Technicians

    14:10 Effective Communication

    20:00 Strategies for Building Team Unity

    27:00 Insights on Balancing Career

    36:20 Empowering Technicians to Speak Up


    If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 160 Episodes helps Mechanics become happier, healthier, and more productive.


    Wrench Turners Podcast Socials

    https://wrenchturners.online

    https://www.linkedin.com/in/mrjtaylor/

    https://www.tiktok.com/@mrjoshuataylor

    https://www.instagram.com/mrjoshuataylor/


    Wrench Turners Podcast on Spotify

    https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4

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    53 分
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