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  • Comebacks and Pay Exposed - 10 Mill Mastery Debrief of Service Drive Live - Feb 2025
    2025/02/12
    Welcome to the FIRST episode of the 10 Mill Mastery Debrief series where we debrief the week's Service Drive Live Topic.In this episode, I sit down with Marshall Sheldon and Josh Arnold to debrief on Service Drive Live and dig into one of the biggest struggles for technicians: comebacks.We cover:✔️ Why technicians do not get paid for comebacks and why that needs to change✔️ How flat rate and hourly pay affect comeback handling✔️ The role of service advisors in preventing comebacks✔️ How to reduce comebacks and improve shop efficiencyIf you are a technician, service manager, or dealer principal: this episode is for youDrop a comment and let me know how your shop handles comebacks. Should technicians get paid for them?CHAPTERS00:00 Welcome to the first debrief00:52 Why comebacks are a big issue01:50 How flat rate techs lose money04:10 Why some techs avoid comeback issues05:30 How managers handle comebacks poorly07:00 Guilty until proven innocent in automotive09:25 The real problem with pay plans11:26 What happens after a comeback15:48 Why foreman roles really matter18:24 How senior techs can prevent mistakes19:25 What advisors can do to help22:17 The best way to write up jobs23:39 Why advisors need more training25:18 Simple ways to improve the process29:06 Final thoughts on fixing comebacks💈 SPONSOR: THE BEARDED BROTHERHOOD🔥 Get 15 percent off on high-quality beard care products for technicians who take pride in their facial hair🔗The Bearded Brotherhood "WRENCH15"👉 Follow me for real talk about technician struggles and solutionsIf you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. With over 160 Episodes, the Wrench Turners Podcast helps Mechanics become happier, healthier, and more productive.Business Inquiries:Email to sponsor, guest, or request custom contentAffiliates, Sponsors, and PartnershipsFixedOPS Marketing: Revolutionizing dealership service marketing with innovative solutions.The Lion Partnership: Your trusted partner for automotive industry connections.QB Business Solutions: Helping dealerships grow with cutting-edge strategies.Digital Communication Solutions: Simplifying Sales and Service Location.Car Biz Done Better: Helping dealerships optimize variable marketing and drive growth.Wrench Turners Podcast Socialshttps://wrenchturnerspodcast.comhttps://www.linkedin.com/in/mrjtaylor/https://www.tiktok.com/@mrjoshuataylorhttps://www.instagram.com/mrjoshuataylor/SpotifyWrench Turners Podcast on SpotifyYouTubeWrench Turners Podcast on YouTube
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    27 分
  • STOP Blaming Your Dealership! David Sparks on Technician Success - Wrench Turners Podcast
    2025/02/07

    Operating Partner, Fixed Operations Director, Coach - David Sparks


    Join us as we explore the career journey of David Sparks, a leader whose path in the automotive industry started with detailing, rustproofing, and window tinting and evolved into a deep-rooted passion for technical excellence, leadership, and mentorship.


    David’s story is one of continuous learning and adaptation. He transitioned from technician to service advisor, warranty administrator, dispatcher, and ultimately, service manager and fixed-ops director. His experience spans CDJR, Toyota, independent shops, and now Bar Automotive, where he coaches and trains service professionals nationwide.


    In this episode, David explains what it takes to thrive in automotive leadership, from technician success to fixed-ops strategy.


    He shares practical wisdom on:

    👉 Proactive learning is essential: technicians must be responsible for their training and career growth.


    👉 Respect and trust fuel operational excellence: leaders who personalize their communication get the best results.


    👉 Conflict resolution is a leadership skill: handling technician and advisor challenges effectively builds a stronger team.


    This conversation isn’t just about David’s professional journey; it’s a blueprint for automotive professionals looking to turn everyday workplace challenges into opportunities for growth and leadership.


    For technicians, mechanics, service advisors, service managers, and fixed ops leaders aiming to increase their impact, develop leadership skills, and improve shop culture, this episode delivers insightful, actionable advice you won’t want to miss.


    Let’s get into it.


    PS: Always looking for guests and sponsors!

    Reach out by email: joshua@justworkhard.com


    j.


    Chapters

    00:00 Introduction

    01:30 David Sparks’ Career Journey

    05:10 Owning Your Technician Training

    08:50 Attitude vs. Aptitude in Growth

    12:40 Climbing the Fixed Ops Ladder

    17:30 Leadership Through Communication

    23:15 Managing Change in the Shop

    26:50 Trust and Personal Leadership

    29:10 Self-Reflection for Technicians

    33:50 90-Day Rule for Career Growth

    38:00 Defining Strong Leadership

    41:30 Career Planning for Techs

    43:10 Final Takeaways and Wrap-Up


    David Sparks

    https://www.linkedin.com/in/david-sparks-b6031119/

    Michael Barich

    https://www.fixedopsdoc.com/

    https://www.linkedin.com/in/michael-barich-75210648/

    All Things Fixed Ops Clubhouse - Wednesdays 9 am EST

    https://www.clubhouse.com/house/all-things-fixed-operations


    If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 160 Episodes helps Mechanics become happier, healthier, and more productive.


    Wrench Turners Podcast Socials

    https://wrenchturners.online

    https://wrenchturnerspodcast.com

    https://www.linkedin.com/in/mrjtaylor/

    https://www.tiktok.com/@mrjoshuataylor

    https://www.instagram.com/mrjoshuataylor/


    Wrench Turners Podcast on Spotify

    https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4

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    44 分
  • Dealership Pacifier - T.C. Coleman on Wrench Turners Podcast
    2025/01/24

    General Manager, Fixed Operations Director, Coach - T.C. Coleman


    Join us as we delve into the compelling career journey of T.C. Coleman, a seasoned leader whose roots in automotive passion were planted in childhood, nurtured by his father's engineering role at Nissan. T.C.'s early exposure to the mechanics of car maintenance and the automotive industry's inner workings ignited a lifelong passion, steering him away from his initial interest in sports to a dynamic path in automotive leadership.


    With over two decades of experience, T.C. reflects on his evolution from an enthusiastic car enthusiast to a revered leader in the automotive sector. His career, marked by significant stints with prominent brands, showcases his adeptness in mentoring, team-building, and strategic leadership.


    In this episode, T.C. unravels the layers of effective leadership within the high-stakes environment of automotive dealerships. He shares practical wisdom on:


    Takeaways:

    👉 Cultivate a culture of proactive learning

    👉 Respectful communication achieves operational excellence

    👉 Learn conflict resolution to harness individual strengths


    This conversation is not just an exploration of T.C.'s professional milestones but also an instructional guide on transforming everyday workplace challenges into opportunities for growth and leadership.


    For automotive service professionals aiming to elevate their career trajectory or anyone interested in the nuances of impactful leadership, this episode offers a wealth of insights and actionable advice.


    Let's get into it.


    PS. Always looking for guests to be on the show. Reach out by email, link in bio!


    j.


    Chapters

    00:00 Introduction

    03:00 Gearhead to Automotive Leader

    08:30 Listening to and Respecting Technicians

    14:10 Effective Communication

    20:00 Strategies for Building Team Unity

    27:00 Insights on Balancing Career

    36:20 Empowering Technicians to Speak Up


    If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 160 Episodes helps Mechanics become happier, healthier, and more productive.


    Wrench Turners Podcast Socials

    https://wrenchturners.online

    https://www.linkedin.com/in/mrjtaylor/

    https://www.tiktok.com/@mrjoshuataylor

    https://www.instagram.com/mrjoshuataylor/


    Wrench Turners Podcast on Spotify

    https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4

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    53 分
  • Charles Cannon III on Wrench Turners Podcast - Get Fired Up in 2025
    2025/01/10

    "Success Leaves Clues"


    General Manager,

    BMW of West Houston

    https://www.bmwwest.com/

    Charles Cannon III


    In this inspiring conversation with Charles, we explore a career journey that started with a desire to become a veterinarian but took a turn into the automotive world: a move that would shape Charles' life in unexpected ways.


    From his humble beginnings in sales to leading both Lexus and BMW dealerships, Charles' story is a testament to the power of adaptability, discipline, and mentorship.


    As Charles recounts:

    "Success leaves clues. Watch who you hang out with, because you’ll become like them. If you surround yourself with high performers and show you're serious, they’ll help you grow."


    He shares insights on how technicians, advisors, and managers can take ownership of their success. From developing structured game plans to fostering genuine relationships, Charles provides actionable steps to level up in any automotive role.


    One standout lesson:

    "Close mouths don’t get fed. Speak up about your goals, your challenges, and even your solutions. Leaders can’t help if they don’t know what you need."


    If you’re looking to climb the ranks or simply be happier and more productive in your current role, this episode is a goldmine of advice and motivation.


    Let’s get into it.


    j.


    If you're interested in being on the show or would like to sponsor an episode, please reach out to me Joshua Taylor by DM or email joshua@justworkhard.com


    Chapters

    00:00 Introduction to Charles

    03:00 From Veterinary Dreams to Automotive Success

    08:30 Learning Through Mentorship

    14:10 The Value of Discipline and Game Plans

    20:00 Becoming a High Performer

    27:00 Leading by Example in Dealerships

    36:20 Advice for Technicians: Speak Up


    If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 150 Episodes helps Mechanics become happier, healthier, and more productive.


    Wrench Turners Podcast Socials

    https://wrenchturners.online

    https://www.linkedin.com/in/mrjtaylor/

    https://www.tiktok.com/@mrjoshuataylor

    https://www.instagram.com/mrjoshuataylor/


    Wrench Turners Podcast on Spotify

    https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4


    Main: Deggy

    2024 Triumph Street Triple 765R

    Crappy Amazon mirrors

    Crappy Amazon Rear Paddock stand Knobs

    Make-shift trailer plate bracket


    Project: (I need a name, help please)

    1999 Suzuki SV650S

    Still working on the Details

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    39 分
  • Higher Level Dealership Mechanic Training - Wayne Bridges on Wrench Turners Podcast
    2024/12/13

    "Training isn't a cost; it's an investment that pays dividends in skills, loyalty, and productivity."


    This week on Wrench Turners Podcast

    Automotive Trainer & Technician

    Toyota Of Puyallup Inc

    Wayne Bridges


    In this episode, I sat down with Wayne Bridges, a 50-year veteran of the automotive industry who’s worn many hats—technician, service advisor, service manager, instructor, and now dealership trainer. Wayne shares his incredible journey, from falling in love with cars as a kid to shaping the next generation of technicians at a dealership that’s committed to investing in its people.


    Wayne doesn’t shy away from tough topics, like why training is often undervalued in the industry and how mentorship programs can reduce comebacks and increase productivity. If you’ve ever wondered what it takes to create a thriving culture of learning and growth in a dealership, Wayne’s insights are gold.


    Watch now and find out why building a training-focused dealership might be the best way to attract and retain top talent.


    Let’s get into it.


    j.


    If you're interested in being on the show or would like to sponsor an episode, please reach out to me Joshua Taylor by DM or email joshua@justworkhard.com


    Chapters

    00:00 Introduction

    02:54 Wayne's Early Passion

    06:11 The Importance of Early Experiences

    09:04 Lessons from the Lube Rack

    11:57 The Evolution of Automotive

    14:54 The Shift to Electric Vehicles

    18:07 The Role of Training

    20:56 The Importance of Continuous Learning

    23:50 The Future of Automotive Training

    34:02 The Importance of Training

    38:13 In-House Training Programs

    42:39 Creating a Culture of Learning

    49:12 Competing for Talent

    54:52 Finding Passion

    01:00:13 The Role of Mentorship


    Takeaways

    👉 The first year on the job is crucial

    👉 Learning to overcome complacency is a key to growth

    👉 Automotive is currently experiencing rapid advancements.

    👉 Training is essential for technicians to stay relevant

    👉 Employers should view training as an investment

    👉 Mentorship can reignite passions

    👉 Technicians should take initiative


    If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 150 Episodes helps Mechanics become happier, healthier, and more productive.


    Wrench Turners Podcast Socials

    https://wrenchturners.online

    https://www.linkedin.com/in/mrjtaylor/

    https://www.tiktok.com/@mrjoshuataylor

    https://www.instagram.com/mrjoshuataylor/


    Wrench Turners Podcast on Spotify

    https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4


    Main: Deggy

    2024 Triumph Street Triple 765R

    Crappy Amazon mirrors

    Crappy Amazon Rear Paddock stand Knobs

    Make-shift trailer plate bracket


    Project: (I need a name, help please)

    1999 Suzuki SV650S

    Still working on the Details

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    1 時間 7 分
  • From Tech to Boss - Travis Caldwell on Wrench Turners Podcast
    2024/11/29

    "You are not a leader until you've created a leader who can create another leader."


    This week on Wrench Turners Podcast,

    Mechanic, Enthusiast, and Entrepreneur

    Travis Caldwell


    In this episode, I sat down with a mechanic who knows firsthand that persistence, a positive culture, and respect are key to success in the shop.


    Travis shared how his journey taught him the importance of mentorship and finding a place where you’re valued. We discussed how listening to every team member—and helping them grow—can make a stronger, more successful crew.


    His biggest takeaway? Don't let work control your life; invest in mentors who truly support you. It reminds everyone in this industry to keep growing, respect the journey, and lead with purpose.


    Let’s get into it.


    j.


    Chapters

    00:00 Introduction

    00:59 Travis Caldwell's Journey

    06:17 The Importance of Mentorship

    12:30 First Year Experiences

    16:21 The Role of Leadership

    21:17 Favorite Porsche Models

    24:07 Lessons Learned from Troubleshooting

    26:12 The Challenges of Achievement

    29:11 The Importance of Leadership

    31:41 Navigating Career Transitions

    35:50 The Dynamics of Customer Service

    50:05 Balancing Work and Life

    56:57 Conclusion


    Takeaways

    👉 Gratitude is essential in life.

    👉 Life experiences shape our growth.

    👉 Learning from mistakes is crucial.

    👉 Navigating relationships requires effort.

    👉 Passion drives our work.

    👉 Community service enriches our lives.

    👉 Advice from others can guide us.

    👉 Reflection helps us understand our journey.

    👉 Personal growth is a continuous process.

    👉 Embracing challenges leads to wisdom.



    ----

    If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 150 Episodes helps Mechanics become happier, healthier, and more productive.


    Wrench Turners Podcast Socials

    https://www.linkedin.com/in/mrjtaylor/

    https://www.tiktok.com/@mrjoshuataylor

    https://www.instagram.com/mrjoshuataylor/


    Wrench Turners Podcast on Spotify

    https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4


    Main: Deggy

    2024 Triumph Street Triple 765R

    Crappy Amazon mirrors

    Crappy Amazon Rear Paddock stand Knobs

    Make-shift trailer plate bracket


    Project: (I need a name, help please)

    1999 Suzuki SV650S

    Still working on the Details

    続きを読む 一部表示
    57 分
  • Leading up - 10 Mill Mastery S9 Ep7 Wrench Turners Podcast
    2024/11/22

    "Once trust is broken, it's hard to recover."


    10 Mill Mastery - Wrench Turners Podcast

    Series 9, Episode 7

    Leading up


    The Lads:

    Marshall Sheldon

    Stephan Dos Santos

    Richard Mueller

    Russell Wickham



    Summary

    In this conversation, the speakers delve into the complexities of building and maintaining trust within management and leadership roles. They discuss the challenges technicians face in establishing trust with upper management, the importance of transparency, and the necessity of personal accountability.


    The dialogue emphasizes that trust is foundational for effective communication and career growth, highlighting the need for technicians to add value to themselves and their teams. The speakers share personal experiences and strategies for fostering trust, ultimately concluding that trust is the core element in successful professional relationships.


    Takeaways

    👉 Building trust requires transparency and open communication.

    👉 Personal accountability is crucial in establishing trust.

    👉 Once trust is broken, it is challenging to regain.

    👉 Technicians should focus on adding value

    👉 Understand the interests of management

    👉 Sharing personal information can be a double-edged sword.

    👉 Develop a tight-knit group of trusted colleagues

    👉 Training and personal development enhance trust

    👉 Trust is foundational for effective leadership

    👉 Navigating trust requires careful consideration


    Chapters

    00:00 Building Trust and Morale

    00:29 Earning Trust from Management

    05:02 Conflicting Interests and Trust

    10:26 Being Brutally Honest

    16:15 Adding Value and Gaining Influence

    21:52 Transparency and Personal Boundaries

    26:49 Trust and Communication with Management

    32:31 Building Trust and Fostering Growth

    36:38 Trust as the Core Element


    Remember:

    Negative Pushes,

    Positive Pulls,

    and always clean your toys

    before you put them away.


    Let's get into it.


    j.

    Want to be a guest, or sponsor the show?

    Email me at joshua@justworkhard.com


    Wrench Turners Podcast on YouTube

    Wrench Turners Merch

    Wrench Turners Website

    Business Focused Content


    Fun Content

    https://www.tiktok.com/@mrjoshuataylor

    https://www.instagram.com/mrjoshuataylor/


    Main: Deggy

    2024 Triumph Street Triple 765R

    Crappy Amazon mirrors

    Crappy Amazon Rear Paddock stand Knobs

    Make-shift trailer plate bracket

    https://grip-puppy.com/


    Project: (I need a name, help please)

    1999 Suzuki SV650S

    Still working on the Details

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    38 分
  • Get Carter, Lessons in Mechanic Leadership - Willie Carter on Wrench Turners Podcast
    2024/11/15

    “Just because someone can produce doesn’t mean they’re ready to lead.”


    This week on Wrench Turners Podcast,

    Mechanic and Service Manager

    Scott Auto Group

    Willie Carter


    In this episode, I sat down with Willie Carter, a former mechanic turned service manager who knows what it takes to rise in the ranks. Willie shares his journey, from fixing up a beat-up Hyundai Scoupe in high school to leading a team at a major Honda dealership.


    He doesn’t hold back on the tough lessons he’s learned along the way—like why taking on the jobs no one else wants can be the key to advancing your career. If you’ve ever wondered what it takes to go from the shop floor to management, Willie’s story is packed with insights you won’t want to miss.


    Watch now and find out why “getting comfortable in the uncomfortable” might be the best advice you’ll hear today.


    Let’s get into it.


    j.


    Chapters

    00:00 Introduction

    01:19 Becoming a Mechanic

    06:28 Challenges and Learning

    12:10 First Steps in Automotive

    18:22 Transitioning to Leadership

    26:12 The Importance of Hard Work

    32:26 Advice for Aspiring Mechanics


    Takeaways

    • Willie's journey into mechanics began out of necessity.
    • Trade schools presented both challenges and opportunities for growth.
    • Experience is crucial for retaining knowledge in the automotive field.
    • Proving oneself in a new environment is essential for gaining respect.
    • Taking on difficult tasks can accelerate learning and career advancement.
    • Leadership requires a willingness to help others and share knowledge.
    • Continuous learning is vital for personal and professional growth.
    • Automotive is evolving, and technicians must adapt to new challenges.
    • Building relationships with colleagues can enhance learning experiences.
    • Embracing discomfort is key to achieving success in any career.


    Wrench Turners Podcast on YouTube

    Wrench Turners Merch

    Wrench Turners Website

    Business-Focused Content on LinkedIn

    Entertainment Content on TikTok

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    35 分