🎯 Selling Magically Express Ep4 – How to Build Your Customer Roadmap
In this final episode of the mini masterclass, we reveal the Customer Roadmap – a simple framework that maps your prospect’s needs, highlights your value, and makes the decision to buy feel natural and obvious. Using real-life case studies (including a networking group and Fix My Mind therapy business), we explore how to design discovery tools that position you as the expert, deepen trust, and lead to effortless sales. Plus, you'll learn how to use the profit ladder to calculate and communicate business value like a pro.
⏱️ Chapters
00:05 – 00:18 | Intro – The Result Show Returns
00:19 – 00:35 | Welcome to the Final Episode of Selling Magically Express
00:37 – 01:06 | The Big Reveal: Why This Framework Matters
01:06 – 01:24 | Introducing the Customer Roadmap
01:25 – 01:38 | Why Starting With “About Us” Kills Sales
01:38 – 02:02 | What Customers Want: WIIFM and Value Framing
02:02 – 02:27 | From Adversarial Selling to “Shoulder-to-Shoulder”
02:27 – 02:48 | The Framework Explained – Like a SWOT Test
02:48 – 03:24 | Ranking Performance From 0 to 10
03:24 – 04:04 | The Hook: “Do You Know Where You Are and What To Do Next?”
04:04 – 05:07 | Case Study: Networking Company and the Business Health Check
05:08 – 06:16 | Why This Works: Customer Insight, Ownership, and Motivation
06:17 – 07:01 | The 0-to-10 Ladder: Risks and Opportunities
07:01 – 07:15 | Positioning Your Event or Offer as the Next Logical Step
07:16 – 07:53 | Allergy Analogy – When the Plan Becomes Urgent
07:53 – 08:28 | Trust, Insight, and the Point of Decision
08:29 – 09:06 | The Profit Ladder – From Brad Sugars
09:07 – 10:39 | The Five Inputs That Drive Business Profit
10:39 – 11:24 | Use Their Own Numbers – Then Show the Impact
11:25 – 12:32 | Would You Pay £12K to Make £12K? A Value-Based Pitch
12:33 – 13:19 | Brand Trust and First-Mention Advantage
13:20 – 14:03 | Helping the Customer See Their Own Priority
14:03 – 14:40 | Reciprocation and the Power of Mapping to Need
14:40 – 15:17 | The Personalised Prescription: “Here’s What You Need”
15:17 – 15:27 | Trust = Feeling Understood
15:28 – 15:44 | Outro – Thanks for Joining the Masterclass
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