In this episode of The Freeze Dried Guys, Mykal Taylor and Colt Crisp sit down with Angie Steenkist, owner of Angie’s Crunch N’ Munch in Kennewick, Washington. Angie shares her journey in scaling up to a commercial freeze-dried candy operation, including the unexpected challenges of getting certified and the frustrations of dealing with Harvest Right’s technical support.

Angie opens up about her difficulties diagnosing and repairing her machines, the frustrating experience of working with Harvest Right tech support, and how she had to seek local repair help—only for technicians to refuse to ever work on a Harvest Right unit again. Left feeling helpless, she had to navigate equipment breakdowns on her own with little support from the manufacturer.

Together, Colt, Mykal, and Angie discuss a serious issue in the freeze-drying community—why Harvest Right is the only appliance company that expects its customers to open up their machines, diagnose complex failures, and perform technical repairs with little to no guidance. With no reliable support, business owners are left in risky situations, making it shocking that more people haven’t been injured or caused electrical fires while attempting their own repairs.

🔹 What You’ll Hear in This Episode: ✅ How Angie built Angie’s Crunch N’ Munch and her journey to becoming a certified commercial freeze-dried candy business ✅ The technical failures and machine issues she’s faced with Harvest Right freeze dryers ✅ Her difficult experience with Harvest Right’s technical support and repair process ✅ The frustrations of finding local help—only for technicians to refuse service on Harvest Right machines ✅ A discussion on why no other appliance company in the world operates like Harvest Right, forcing customers into DIY repairs

🎧 Listen now to hear Angie’s raw and honest experience navigating the freeze-drying industry!

Connect with Angie’s Crunch N’ Munch: 📲 Facebook: https://www.facebook.com/profile.php?id=100090069971430 📸 Instagram: https://www.instagram.com/angiescrunchnmunch/ 🎥 TikTok: https://www.tiktok.com/@angiescrunchnmunch

Sponsored by: ✔ UpsideDown Event Tents LLC – Custom pop-up tents, mylar bags, banners & more! FREE shipping & FREE graphic design. Visit www.UpsideDownTents.com ✔ D-Freeze Freeze Dryer – Looking for a powerful, high-performance freeze dryer that delivers consistent, reliable results? Look no further than D-Freeze Freeze Dryer! Designed for efficiency, durability, and innovation, D-Freeze is changing the game for home users and small businesses alike. Learn more at www.D-Freeze.ca.

In this episode of The Freeze Dried Guys, Mykal Taylor and Colt Crisp sit down with Dona and Skylar, the mother-daughter team behind BoHa Freeze Dried Goodies in beautiful Oklahoma. While their passion for freeze-dried treats is undeniable, their journey has been anything but smooth.

After investing over $15,000 into Harvest Right Freeze Dryers, they’ve been left with nothing but frustration and disappointment. With only two working medium-sized units and several others sitting broken, they share the devastating impact this has had on their business—including a lost contract with Conoco Phillips that could have been a game-changer.

Beyond the equipment failures, what stings the most is the absolute lack of customer support, empathy, and accountability from Harvest Right. Dona and Skylar open up about their endless struggle to get help, the lack of compassion from customer service, and what they wish they had known before making such a significant investment.

🔹 What You’ll Hear in This Episode: ✅ How Dona and Skylar built BoHa Freeze Dried Goodies and their passion for the business ✅ The technical issues and breakdowns they’ve faced with their Harvest Right machines ✅ How equipment failures cost them a major contract with Conoco Phillips ✅ Their exhausting experience with Harvest Right’s customer service ✅ Advice for anyone considering purchasing a freeze dryer for business use

🎧 Listen now to hear their eye-opening experience and what they’ve learned through it all!

Connect with BoHa Freeze Dried Goodies: 📲 Facebook: https://www.facebook.com/profile.php?id=61551062133095

Sponsored by: ✔ UpsideDown Event Tents LLC – Custom pop-up tents, mylar bags, banners & more! FREE shipping & FREE graphic design. Visit www.UpsideDownTents.com ✔ D-Freeze Freeze Dryer – Looking for a powerful, high-performance freeze dryer that delivers consistent, reliable results? Look no further than D-Freeze Freeze Dryer! Designed for efficiency, durability, and innovation, D-Freeze is changing the game for home users and small businesses alike. Learn more at www.D-Freeze.ca.

In this special episode of The Freeze Dried Guys, Colt Crisp and Mykal Taylor take the hot seat as they share their personal journeys and deep industry knowledge in the world of freeze drying.

We’ll dive into Mykal Taylor’s background in the retail side of the business, from owning Sun Blessed Farms LLC to becoming a Harvest Right Freeze Dryer retailer. He’ll also open up about his time as a repair technician for Harvest Right, discussing common machine issues, troubleshooting experiences, and his insights on maintaining these machines.

Then, we turn to Colt Crisp’s passion for innovation and engineering. Colt has played a key role in designing better freeze-drying systems for the industry, including his work with Stay Fresh Freeze Dryers, the Cryonaut Freeze Dryer, and D-Freeze Freeze Dryers. He’ll discuss his vision for the future of freeze-drying technology, and what he’s learned from working with these different machines.

Together, Mykal and Colt will also discuss: ✅ Their early experiences in the industry and what led them to where they are today ✅ The biggest challenges they’ve seen with freeze-drying equipment and how they’ve worked to solve them ✅ How they see the future of freeze drying evolving, and where the industry is headed ✅ Advice for freeze-drying business owners, hobbyists, and engineers looking to improve their setup

🎧 Listen now to hear Mykal & Colt’s journey from retail and repairs to engineering and innovation!

Sponsored by: ✔ UpsideDown Event Tents LLC – Custom pop-up tents, mylar bags, banners & more! FREE shipping & FREE graphic design. Visit www.UpsideDownTents.com ✔ D-Freeze Freeze Dryer – Looking for a powerful, high-performance freeze dryer that delivers consistent, reliable results? Look no further than D-Freeze Freeze Dryer! Designed for efficiency, durability, and innovation, D-Freeze is changing the game for home users and small businesses alike. Learn more at www.D-Freeze.ca.