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  • CSW Events: How to scale AI in government

    CSW Events: How to scale AI in government
    2025/06/03

    All government departments have been tasked with prioritising AI adoption to drive innovation and improve productivity, but with only 22% leveraging automation and 17% using machine learning, AI uptake remains in its infancy.

    In this episode, a panel of government and industry leadersshare insights on overcoming common roadblocks on the path to AI transformation, such as budget constraints, outdated systems, and skills gaps. They offer advice on how to scale AI from pilot to full implementation and discuss real-world examples of successful projects improving efficiency and services.

    Discussion hosted by Jess Bowie, editor-in-chief of CivilService World.
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    1 時間 2 分
  • CSW events: Unlocking rehabilitation

    CSW events: Unlocking rehabilitation
    2025/05/27

    Reoffending costs the economy £18bn annually so finding innovative solutions is critical. In this episode, CSW brings together a panel of experts from across the prisons and rehabilitation landscape to discuss new approaches that can achieve meaningful change.


    Hosted by Jessica Bowie.
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    1 時間 2 分
  • Changemakers: Robots and Agentic AI in government

    Changemakers: Robots and Agentic AI in government
    2025/05/20

    Continuing our new Changemakers series, Suzannah talks to Ben Lovatt, deputy director of the Contact Engagement Platform at HMRC, to find out how the agency is using robots and automation to make services better.

    We also speak to Duncan Brown, head of software engineering at the Department for Science, Innovation and Technology’s AI incubator; and Owen Barry, Capita’s managing director for central government, about how automation, robotics and agentic AI are reshaping work across the public sector – and what it will take to go further.

    This episode is sponsored by Capita.

    Hosted by Suzannah Brecknell, editor-in-chief, Civil Service World.

    Edited and produced by Podot.
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    35 分
  • Changemakers: Fostering innovation in government

    Changemakers: Fostering innovation in government
    2025/05/12

    In the first of our new Changemakers series, Suzannah talks to Claire Donaldson, Innovation Hub co-founder and lead at the Department for Science Innovation and Technology, about building the conditions for innovation in the public sector, getting creative with your pitches, and the benefits of working in partnership.

    Hosted by Suzannah Brecknell, editor-in-chief, Civil Service World.

    Edited and produced by Podot.

    Produced and edited by Ewan Cameron for Podot


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    32 分
  • Government commercial chief Gareth Rhys Williams on the procurement challenges of Covid

    Government commercial chief Gareth Rhys Williams on the procurement challenges of Covid
    2020/10/12
    The government’s top commercial official speaks to CSW about the pressures, and lessons, from the government’s response to coronavirus
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    23 分
  • HMRC second perm sec Angela MacDonald on Covid-19, customer service and the challenges to come

    HMRC second perm sec Angela MacDonald on Covid-19, customer service and the challenges to come
    2020/08/28
    CSW chats to HM Revenue and Customs’ deputy chief executive Angela MacDonald to get the inside story of the department key role in the government’s response to coronavirus, and what is was like to switch jobs in the pandemic. Hosted by Richard Johnstone. With Angela MacDonald. Edited by Nick Hilton for Podot.
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    27 分
  • Who is the modern civil servant?

    Who is the modern civil servant?
    2019/12/23
    On this week's Civil Service World Podcast, the last of the series, Jess and Suzannah are discussing changes to diversity and inclusion within the civil service, and how that's changed and challenged preconceptions about who civil servants are. For the conversation, they're joined by Charlotte Dring, co-founder of the Cross-Government Social Mobility Network, and Emran Mian, Director General, Decentralisation and Growth at MHCLG. Hosted by Jess Bowie and Suzannah Brecknell. With Charlotte Dring and Emran Mian. Produced and edited by Nick Hilton for Podot. Visit www.civilserviceworld.com/ for more!
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    37 分