All government departments have been tasked with prioritising AI adoption to drive innovation and improve productivity, but with only 22% leveraging automation and 17% using machine learning, AI uptake remains in its infancy.

In this episode, a panel of government and industry leadersshare insights on overcoming common roadblocks on the path to AI transformation, such as budget constraints, outdated systems, and skills gaps. They offer advice on how to scale AI from pilot to full implementation and discuss real-world examples of successful projects improving efficiency and services.

Discussion hosted by Jess Bowie, editor-in-chief of CivilService World.

Reoffending costs the economy £18bn annually so finding innovative solutions is critical. In this episode, CSW brings together a panel of experts from across the prisons and rehabilitation landscape to discuss new approaches that can achieve meaningful change.

Hosted by Jessica Bowie.

Continuing our new Changemakers series, Suzannah talks to Ben Lovatt, deputy director of the Contact Engagement Platform at HMRC, to find out how the agency is using robots and automation to make services better.

We also speak to Duncan Brown, head of software engineering at the Department for Science, Innovation and Technology’s AI incubator; and Owen Barry, Capita’s managing director for central government, about how automation, robotics and agentic AI are reshaping work across the public sector – and what it will take to go further.

This episode is sponsored by Capita.

Hosted by Suzannah Brecknell, editor-in-chief, Civil Service World.

Edited and produced by Podot.