In this insightful episode of The Business Blueprint, we sit down with Shannon Susko, a serial entrepreneur, bestselling author, and the CEO of Metronomics. Shannon shares her remarkable journey from building and selling multiple successful companies to becoming a coach for CEOs and business leaders. She dives into the critical role of understanding market dynamics, the value of structured systems like the Metronomics Growth Operating System, and how coaching can empower leaders to achieve sustained growth.

From strategic confidence to behavioral habits in teams, Shannon breaks down the tools and resources leaders need to navigate challenges and scale their businesses effectively.

Tune in to learn how Shannon's experiences shaped her approach to leadership, the systems she developed, and how her books serve as a guide for emerging and seasoned leaders alike.

Whether you're a seasoned CEO or an aspiring entrepreneur, this episode is packed with actionable insights to take your leadership and business growth to the next level!

In this continuation of our deep dive into the world of client concierge services, we explore advanced strategies for building trust, retaining clients, and creating lasting relationships. Join us as we discuss the significance of post-case engagement, effective client interaction training, and how evolving practices are shaping the future of client concierge departments.

Whether you're looking to refine your approach to client service or gain insights into boosting your business's client retention strategies, this episode is packed with actionable advice you won't want to miss.

Don't forget to like and subscribe/follow The Business Blueprint Podcast! Stay updated on future episodes and connect with us on LinkedIn: The Business Blueprint Podcast.

In this episode, Melone Hatley's COO Dan Cuneo sits down with Mike Farlow, owner of ComTech Network Solutions, to explore the transformation of his IT company from a small, word-of-mouth operation to an industry leader in IT support and cybersecurity. Mike shares how adopting strategic marketing and educational outreach has fueled business growth, enhanced client engagement, and established ComTech as a thought leader in the IT space.

Learn how data tracking, website optimization, and automation became game-changers in scaling operations while maintaining exceptional service quality. Mike also reveals the challenges of scaling a business, the power of educational marketing, and the importance of analyzing marketing data to drive informed decisions.

Whether you’re a business owner, marketer, or IT enthusiast, this conversation is packed with actionable insights to help you grow your business and stand out in a competitive market.

In this episode, Rebecca Melone and Dan Cuneo sit down with family law attorney Alexandra Geczi to explore her transformative journey of specializing in representing women in divorce cases. Alexandra opens up about the challenges and fears she faced in narrowing her practice to a niche audience and shares the marketing strategies that helped her connect with her ideal clients. The conversation dives into the importance of building a supportive team culture, creating a robust referral network, and navigating potential accusations of discrimination.

Discover actionable insights on improving work-life balance, fostering a values-driven firm, and ensuring your team aligns with your mission. From personality-based hiring practices to evolving marketing strategies, this episode offers a roadmap for creating a cohesive, client-focused law practice.

In this insightful episode, The Business Blueprint team and Melone Hatley PC's Client Concierge Manager, Cassie Neely dive into the transformative role of client feedback in driving business success, particularly in the legal sector. They unpack the importance of proactive communication, fostering trust, and building meaningful client relationships.

From the pivotal role of a client concierge department to strategies for handling complaints, this discussion provides actionable insights for improving client satisfaction and retention.

Whether you're looking to fine-tune your customer service approach or understand the lasting impact of follow-up, this episode is a must-listen for professionals eager to elevate the client experience.

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In the second part of this milestone episode, hosts Charles Hatley, Rebecca Melone, and Dan Cuneo dive deeper into the complexities of onboarding by tackling the tough topics such as discovering red flags, knowing when to let go, and uncovering the early signs of misalignment.

This conversation covers how to recognize and address warning signs within the first 90 days, as well as strategies for empowering teams to confront challenges head-on. Our hosts emphasize the importance of building a culture rooted in trust, open communication, and proactive problem-solving.

Whether you’re a leader or team member, this episode is packed with insights on how to foster a workplace environment where everyone feels heard and issues are addressed early to ensure success from day one and beyond.

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In celebration of our 50th episode, hosts Charles Hatley, Rebecca Melone, and Dan Cuneo dive into the essential yet often challenging journey of onboarding. They explore how onboarding starts well before day one and continues through those critical first 90 days, providing a blueprint for integrating new hires and promoting team members alike.

From setting the tone with strong company values to empowering teams with open communication, our hosts offer key insights for fostering a seamless transition for every new team member. This episode unpacks strategies for creating a supportive environment, navigating difficult conversations, and learning from missteps to improve the onboarding process continuously.

Whether you're bringing in fresh talent or elevating a trusted team member, discover the importance of investing in people from the start to build a culture that lasts.

In Part II of The Business Blueprint interview with Paul and Terri Hooten, founders of Ultra Cryo Recovery, we dive into the critical topics of emergency preparedness and contingency planning for business growth.

Paul and Terri share how they strategize for the unexpected, their debt-free approach to sustainable expansion, and the importance of managing a fear of failure as entrepreneurs.

Whether you’re scaling a startup or managing an established business, this episode is packed with insights for staying growth-ready.

Tune in to learn how these seasoned business owners build resilience into their operations and stay prepared for whatever comes their way.