Join us for an insightful episode of Symplicity Conversations, where host Catherine Ripley sits down with Erin Stewart, Senior Director at Success KPI. Discover how businesses are leveraging data-driven insights to maximize success in an ever-evolving landscape. Erin shares her journey from starting in a mall kiosk to becoming a leader in data analytics, emphasizing the importance of relationships and strategic thinking. Dive deep into the world of performance metrics, client success stories, and the future of analytics in business strategy.
In this episode, we explore:
- The critical role of automation and AI in enhancing customer experiences.
- How Success KPI is transforming contact centers with innovative solutions.
- The power of leveraging data to drive meaningful business outcomes.
- Practical advice for professionals aiming to propel their careers forward.
- The importance of fostering collaboration and empowering teams, especially for women in leadership.

In this episode of Simplicity Conversations, hosted by Catherine Ripley, we dive into the evolving landscape of IT services with Stephen Hackett, founder of 186Kloud. Explore Stephen's journey from channel management to founding a company focused on providing cutting-edge IT solutions. Discover insights into how businesses can adapt to technological shifts, with a special focus on the role of AI and cybersecurity in today's market.

Learn about the challenges and opportunities in transitioning to cloud-based solutions and how 186Kloud is pioneering change in the UK market. Whether you’re a business leader, entrepreneur, or tech enthusiast, this episode provides valuable perspectives on turning innovation into success.

Subscribe now to join the conversation and simplify complexity with Simplicity Conversations.

In this episode of Symplicity Conversations, join host Catherine Ripley as she sits down with Nick Stevenson, Technical Account Manager at Symplicity Communications. Dive into an engaging conversation about the evolving landscape of business and technology, the importance of genuine relationships, and how Symplicity Communications is making a difference by prioritizing client needs over sales tactics.

Discover insights on navigating the challenges of sales, the role of AI in automation, and the power of fostering strong connections. From Nick's transition into the tech industry to the exciting new office space that embodies Symplicity's growth, this episode is packed with inspiring stories and valuable lessons. Don’t miss out on this candid discussion that highlights the heart and soul of Symplicity Communications.

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Join us on this episode of Symplicity Conversations as host Catherine Ripley sits down with Brian Cohen to explore innovation and community impact. Discover the inspiration and impact of the Confluence Thought Series, a groundbreaking initiative that brings innovation and community together in West Michigan.
Brian shares his journey from launching successful music festivals to creating dynamic platforms like the Confluence events, which highlight the area's rich innovation landscape. Learn about the upcoming Confluence Thought Series, sponsored by Symplicity, and how it fosters meaningful connections across various sectors, from tech and HR to philanthropy and entrepreneurship.
Tune in to hear about the unique collaborative environment in Grand Rapids and how Confluence is helping to shape the future of technology and community engagement. Whether you're a tech leader, entrepreneur, or community enthusiast, this episode offers valuable insights and inspiration. Don't miss it!
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In this episode of Symplicity Conversations, host Catherine Ripley sits down with Matthew Burnell, founder and CEO of ClickBid, to explore the transformative power of technology in nonprofit fundraising.

Matt shares the journey of ClickBid from its early days of replacing paper auctions with digital solutions to its current role in improving fundraising through innovative auction technology. We talk about the evolution of digital fundraising, the impact of real-time video delivery during the pandemic, and the pivotal role of automation and AI in shaping the future of giving. Matt also highlights the importance of fostering strong business relationships and adapting to technological advancements to drive success.

Tune in for actionable insights and inspiring stories from a leader at the forefront of nonprofit innovation. Subscribe now to join the conversation and learn how to simplify complexity and make a meaningful impact with Symplicity Conversations.

Welcome to another inspiring episode of Symplicity Conversations! Join host Catherine Ripley as she sits down with Jessica Reilly, Manager of Customer Success at Symplicity, to explore the pivotal role Operations play in driving innovation and success. In this episode, Jessica shares her unique journey from stage management at SeaWorld to leading operations at Symplicity. Discover how her transformative career shift was fueled by a passion for leadership and a desire to make a meaningful impact.

In this episode we talk about the critical role of operations at Symplicity, highlighting how the team empowers businesses by streamlining processes and enhancing customer experiences through innovative strategies and automation. Learn about the importance of building strong relationships, adapting to change, and finding fulfillment in your career. Whether you're considering a career shift or seeking inspiration to navigate challenges, Jessica's story is sure to resonate and motivate.

Our host Catherine Ripley sits down with Della Pretzer, Senior Regional Partner Manager at RingCentral to unpack the power of business relationships.

Discover how innovation and collaboration fuel success in today's business landscape. Catherine and Della discuss the power of partnerships, the journey to record-breaking achievements, and the evolving role of technology in enhancing customer experience.

Learn valuable lessons on perseverance, trust, and navigating the tech industry as a woman. Whether you're an entrepreneur or a leader in your field, this episode offers actionable insights to help you transform challenges into opportunities.

Don't miss this engaging conversation about simplifying complexity and driving growth. Subscribe now to stay inspired!

Join us for this exciting episode of Symplicity Conversations as host Catherine Ripley chats with Craig Diggs, an IT leader from Fresh Thyme Markets. Discover how Craig is transforming the IT landscape with innovative strategies and a focus on empowering his team. From tackling outdated systems to implementing cutting-edge technologies, Craig shares his journey and the challenges he faces in leading IT transformations. Whether you're an IT professional or simply curious about the role of technology in business evolution, this episode is packed with insights and inspiration. Don't miss out—subscribe, like, and hit that notification bell for more engaging conversations!