Join us in this engaging episode of Symplicity Conversations as host Catherine Ripley sits down with Heather Kurzenski, CX Program Director at Intelisys.

Discover Heather's inspiring journey from technical recruiting to leading in the dynamic world of customer experience and automation. We dive into the pivotal role of empathy in CX, discuss how AI is reshaping the landscape, and explore practical ways to turn customer interactions into meaningful experiences.

Whether you're a leader, entrepreneur, or simply curious about the future of business, this conversation offers valuable insights into how customer experience can drive business success. Don't miss it!

Subscribe now for more inspiring stories and actionable insights.

Chapters
(00:00) Introduction to Simplicity Conversations
(01:50) The Journey into Customer Experience
(07:14) Understanding the Role of Customer Experience Program Director
(10:41) The Impact of Customer Experience on Business Outcomes
(15:17) Bringing Empathy into Technology
(18:03) Trends in Customer Experience
(21:29) The Future of Customer Experience
(23:03) Starting with Data for Better Customer Experience
(26:19) Balancing Internal and External Customer Experience
(29:47) Generational Shifts in Technology Adoption
(32:52) Optimizing Communication Tools for Business Efficiency
(34:51) The Importance of Customer Experience in Business
(38:51) Embracing Technology for Enhanced Customer Experience
(42:22) Leadership Lessons for Women in Technology

Join host Catherine Ripley in this engaging episode of Symplicity Conversations as she dives into the dynamic world of business partnerships with Katherine White and Eddie Acosta from Intelisys. Discover how Intelisys is transforming the landscape for partners, the power of leadership synergy, and the exciting innovations on the horizon. Tune in for insights on fostering strong business relationships, navigating the evolving tech landscape, and leveraging community to drive success. Subscribe now and join the conversation to simplify complexity and make a meaningful impact!

Chapters

(00:00) Welcome to Simplicity Conversations
(01:28) Celebrating Achievements and Milestones
(04:24) Journeys to Intellisys: Personal Stories
(09:03) Intellisys' Mission and Support for Partners
(12:43) The Role of Partner Success
(17:19) Evolving Sales Processes and Partner Relationships
(18:59) Navigating Change in a Public Company
(22:40) Understanding Partner Needs and Expectations
(24:38) Mentorship and Career Growth
(28:43) Trends in the Partner Landscape
(30:49) The Importance of Collaboration
(34:00) Celebrating Wins and Building Relationships
(38:48) Resources and Strategic Intent
(47:12) Looking Ahead: Excitement for the Future

Join host Catherine Ripley as she welcomes guests from Intelisys Jamal Purvis, National Wireless and IoT Specialist, and Bhu Virdi, Cloud and AI Programs Director, for an exciting discussion on the future of technology in the channel.

In this episode, we talk about everything from wireless and cloud advancements to the impact of AI, offering insights on how partners can stay ahead of the curve.

Discover how technology is transforming businesses and communities, and get tips on optimizing networks and leveraging AI for growth.

Whether you're navigating the tech landscape or curious about the latest trends, this episode is packed with valuable information. Don't miss it!

Chapters

(00:00) Welcome to Simplicity Conversations
(02:21) Journeys to Intellisys
06:52) The Value of Non-Traditional Paths
(10:02) Challenges in Wireless and IoT
(15:40) Optimizing Networks for Performance
(19:10) AI: From Buzzword to Business-Critical
(26:26) Emerging Technologies and Future Trends
(32:08) Building a Forward-Looking Tech Strategy
(39:26) Advice for Rising Talent in Tech
(42:19) Personal and Professional Excitement in Tech
(46:14) Educating Partners on Technology Adoption

Join us for a compelling episode of Symplicity Conversations as host Catherine Ripley chats with Ken Mills, president of Intelisys, about leadership, innovation, and navigating the fast-paced world of technology.

Learn how Ken tackles complexity, shapes a forward-thinking culture, and builds a lasting impact through strategic vision and sound decision-making. This episode offers practical wisdom on leading with purpose and turning uncertainty into opportunity.

Whether you're a business owner, executive, or tech enthusiast, you’ll walk away with ideas and inspiration you can apply right away. Subscribe now and be part of the journey to simplify complexity and drive meaningful change.

Chapters
(00:00) Welcome to Simplicity Conversations
(00:59) Leadership Insights and Vision
(03:49) The Journey to Intelisys
(06:47) Leadership Philosophy and Evolution
(11:47) The Importance of Grace in Leadership
(15:00) Understanding Intellisys: Size and Scope
(17:06) Balancing Strategy and Execution
(18:46) Qualities of Effective Leaders
(22:03) The Role of Culture in Success
(25:01) Navigating Change and Growth
(28:07) Leveraging AI in Leadership
(32:04) Legacy and Future Vision
(35:02) Influential Books and Mentors
(38:48) Final Thoughts and Advice

In this episode of Symplicity Conversations, join host Catherine Ripley and Amir Hameed, Senior Vice President of Global Technical Solutions and Innovation at RingCentral, as they discuss the transformative power of AI in communication.

Discover how RingCentral is redefining enterprise collaboration through cutting-edge innovations and AI-driven solutions. Explore the role of technology in enhancing customer and employee experiences, the seamless integration of AI in everyday business operations, and the importance of listening to customer feedback for continuous improvement.

Whether you're navigating digital transformation or seeking to harness AI for business growth, this episode offers valuable insights and inspiration.

Don't miss out on learning how to turn complexity into opportunity with AI and RingCentral's pioneering solutions.

Subscribe now to stay updated on future episodes!

(00:00) Welcome to Symplicity Conversations
(01:28) Meet Amir Hameed and His Career Journey
(06:03) Leadership Lessons from Nortel to RingCentral
(12:49) How RingCentral Uses AI to Drive Innovation
(17:30) Listening to Customers and Driving Product Roadmaps
(23:01) RingSense: AI-Powered Conversation Intelligence
(25:51) Introducing RingCentral AI Receptionist
(30:03) Data, AI, and Driving Business Outcomes
(35:18) Helping Customers Migrate to the Cloud
(39:44) Compliance, Security, and AI Governance
(42:57) Advice for Aspiring Engineers and Product Leaders
(48:16) Future of AI: Seamless Human-Bot Collaboration
(53:18) Final Reflections and Closing Thoughts

In this episode of Symplicity Conversations, host Catherine Ripley sits down with Wendy Harmon, Vice President of Channel Marketing at RingCentral, to explore her inspiring journey to the C-suite and the challenges she's faced as a woman in leadership.

Wendy shares valuable insights on innovation, the importance of personal branding, and the strategies she employs to navigate leadership in a global tech firm. We discuss the significance of emotional intelligence, building strong business relationships, and the role of community in driving success.

Join us for an open conversation about leading with purpose and making an impact in the tech industry. Don't miss it! Subscribe now to stay updated with more inspiring stories and actionable insights.

Chapters

(00:00) Welcome to Symplicity Conversations
(01:28) Wendy Harmon’s Journey to Leadership
(06:03) Navigating Careers in Tech and Marketing
(12:49) Challenges of Leadership in a Public Company
(17:30) Women in Leadership: Opportunities and Barriers
(23:01) The Importance of Personal Brand
(25:51) Innovation and Channel Marketing Trends
(30:03) Supporting Partners and Customers Effectively
(35:18) Emotional Intelligence and Leadership
(39:44) Building Confidence and Asking Questions
(42:57) Advice for Young Women Entering the Workforce
(48:16) Daily Habits for Sustaining Leadership Momentum
(53:18) Final Reflections and Finding Joy Outside Work

Join us for an inspiring episode of Symplicity Conversations as we sit down with Becky Puckett-Wood, Vice President of Business Development at Inforum. Dive into Becky's journey from vendor to mission-driven leader, and discover how Inforum is accelerating leadership for women through strategic connections and community support.

We explore the magic of Inforum's networking, where relationships transform careers and businesses. Whether you're an entrepreneur, a leader, or just curious about the power of community, this episode is your guide to leveraging connections for success.

Don't miss out on empowering insights and actionable advice—hit subscribe and join the conversation!

Chapters

(00:00) Welcome to Symplicity Conversations
(01:28) Becky Puckett-Wood’s Journey with Inforum
(06:03) Discovering the Power of Networking
(12:49) Strategic Connections and Career Growth
(17:30) Transitioning from Vendor to Mission-Driven Leader
(23:01) Building Confidence Through Inforum
(25:51) Joining Inforum as Staff
(30:03) Inforum’s Mission and Impact
(35:18) Supporting Women and Inclusive Leadership
(39:44) Mentorship, Sponsorship, and Programs
(42:57) Advice for Women Early in Their Careers
(48:16) How to Get Involved with Inforum
(53:18) Final Reflections and Closing Thoughts

Join host Catherine Ripley and Director of Marketing Doug Seites as they reflect on the first half of 2025 in this special episode of Symplicity Conversations.

Dive into the stories behind their business successes, personal transformations, and the vibrant community connections that have shaped their journey.

Discover how embracing change, celebrating achievements, and prioritizing personal well-being have fueled their growth.

From industry accolades to heartfelt personal stories, this episode offers an authentic glimpse into the dynamic world of Symplicity Conversations. Don't miss out on insights, laughter, and a sneak peek into what's coming next.

Subscribe now to continue exploring the intersection of business, leadership, and community!

Chapters

(00:00) Introduction to Simplicity Conversations
(01:42) Reflecting on the First Six Months
(03:46) The New Office and Its Impact
(06:06) Community Engagement and Events
(07:34) Personal Growth and Health Journey
(10:40) Work-Life Balance and Employee Support
(12:44) Team Growth and New Hires
(14:40) Navigating Change with Service Providers
(17:14) Highlighting Notable Podcast Episodes
(19:43) Future Topics and Listener Engagement
(23:57) Personal Stories and Inspiration
(27:20) The Importance of Community and Support
(31:23) Authenticity in Conversations
(33:36) Celebrating Achievements and Awards
(36:34) Looking Ahead to Future Episodes