Join us in this engaging episode of Symplicity Conversations as host Catherine Ripley sits down with Heather Kurzenski, CX Program Director at Intelisys.

Discover Heather's inspiring journey from technical recruiting to leading in the dynamic world of customer experience and automation. We dive into the pivotal role of empathy in CX, discuss how AI is reshaping the landscape, and explore practical ways to turn customer interactions into meaningful experiences.

Whether you're a leader, entrepreneur, or simply curious about the future of business, this conversation offers valuable insights into how customer experience can drive business success. Don't miss it!

Subscribe now for more inspiring stories and actionable insights.

Chapters
(00:00) Introduction to Simplicity Conversations
(01:50) The Journey into Customer Experience
(07:14) Understanding the Role of Customer Experience Program Director
(10:41) The Impact of Customer Experience on Business Outcomes
(15:17) Bringing Empathy into Technology
(18:03) Trends in Customer Experience
(21:29) The Future of Customer Experience
(23:03) Starting with Data for Better Customer Experience
(26:19) Balancing Internal and External Customer Experience
(29:47) Generational Shifts in Technology Adoption
(32:52) Optimizing Communication Tools for Business Efficiency
(34:51) The Importance of Customer Experience in Business
(38:51) Embracing Technology for Enhanced Customer Experience
(42:22) Leadership Lessons for Women in Technology

Join host Catherine Ripley in this engaging episode of Symplicity Conversations as she dives into the dynamic world of business partnerships with Katherine White and Eddie Acosta from Intelisys. Discover how Intelisys is transforming the landscape for partners, the power of leadership synergy, and the exciting innovations on the horizon. Tune in for insights on fostering strong business relationships, navigating the evolving tech landscape, and leveraging community to drive success. Subscribe now and join the conversation to simplify complexity and make a meaningful impact!

Chapters

(00:00) Welcome to Simplicity Conversations
(01:28) Celebrating Achievements and Milestones
(04:24) Journeys to Intellisys: Personal Stories
(09:03) Intellisys' Mission and Support for Partners
(12:43) The Role of Partner Success
(17:19) Evolving Sales Processes and Partner Relationships
(18:59) Navigating Change in a Public Company
(22:40) Understanding Partner Needs and Expectations
(24:38) Mentorship and Career Growth
(28:43) Trends in the Partner Landscape
(30:49) The Importance of Collaboration
(34:00) Celebrating Wins and Building Relationships
(38:48) Resources and Strategic Intent
(47:12) Looking Ahead: Excitement for the Future

Join host Catherine Ripley as she welcomes guests from Intelisys Jamal Purvis, National Wireless and IoT Specialist, and Bhu Virdi, Cloud and AI Programs Director, for an exciting discussion on the future of technology in the channel.

In this episode, we talk about everything from wireless and cloud advancements to the impact of AI, offering insights on how partners can stay ahead of the curve.

Discover how technology is transforming businesses and communities, and get tips on optimizing networks and leveraging AI for growth.

Whether you're navigating the tech landscape or curious about the latest trends, this episode is packed with valuable information. Don't miss it!

Chapters

(00:00) Welcome to Simplicity Conversations
(02:21) Journeys to Intellisys
06:52) The Value of Non-Traditional Paths
(10:02) Challenges in Wireless and IoT
(15:40) Optimizing Networks for Performance
(19:10) AI: From Buzzword to Business-Critical
(26:26) Emerging Technologies and Future Trends
(32:08) Building a Forward-Looking Tech Strategy
(39:26) Advice for Rising Talent in Tech
(42:19) Personal and Professional Excitement in Tech
(46:14) Educating Partners on Technology Adoption