This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.

In this episode Bill Hanifin, CEO Wise Marketer Group, speaks with recognized industry figure Deepak Pradhan, Head of Loyalty Program & CRM at ADNOC Distribution.

This conversation will share a vision for the future of convenience and fuel retailing and will surely create “store envy” among many retailers. The state of the art at ADNOC is incredible.

Listen as we dig into how ADNOC is innovating in customer loyalty in this new retail model.

The episode is sponsored by Comarch.

Show Notes:-

1) Deepak Pradhan

2)ADNOC Distribution

Matt Zimmerman, a loyalty professional with years of experience across hospitality, gaming and travel.Matt’sloyalty journey began for with sheer persistence —after two years of consistently calling, they finally secured a role as a Loyalty Analyst at Albertsons (the U.S. equivalent of Woolworths).

From there, the moved into the fast-paced world of Caesars casinos, followed by several loyalty consulting roles that honed their strategic expertise. A move to Australia opened new opportunities, including leading the loyalty program at HotelClub, then joining Menulog during the height of COVID.

Most recently, they transitioned to the product space at Endeavour X, where he designed and launched a new loyalty program, Pub Plus, and app from the ground up.

Show notes:

1) Matt Zimmerman

2) Pub Plus

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.

In this episode of the Wiser Loyalty podcast series, Aaron Dauphinee, the CMO of Wise Marketer Group, talks with the VP of Marketing at Cadillac Fairview, Craig Flannagan.

Craig is one a senior marketing executive that has successfully stitched his customer and community marketing savvy across IBM and Microsoft into curating customer experiences at Canada's premier commercial real estate agent that operates some of the countries highest-performing shopping centres.

He shares his perspective on loyalty being immersive of the human element, which begins from creating experiences that draw people into their spaces and then sees them return.

A very progressive conversation on what loyalty looks like in a non-traditional sector (mall loyalty) that is intertwined with one more core (retail loyalty).

This episode is sponsored by Comarch.

Show Notes:

1) Craig Flannagan.

2)Cadillac Fairview

3)Aaron Dauphinee

4) The Power of Moments * (Book)

*In this episode, the guest mistakenly refers to the book by an incorrect title. The correct title is The Power of Moments

We appreciate your understanding and hope you enjoy the conversation.