In this episode, we explore contracting—the foundational step for building effective working relationships. We define contracting as clarifying expectations around communication style, decision-making, conflict, and boundaries (e.g., camera-on norms for remote work). You’ll hear real examples of how failing to contract can erode trust, and why explicitly agreeing on roles, response times, and disagreement protocols prevents misunderstandings. We share practical contracting questions—like “How will we handle conflict?” and “What does success look like for you?”—that set teams up to collaborate confidently from day one.

We’re thrilled to host Nancy H. Spiegel, Executive Leader for Medical Education, Leadership Development & Wellness at Southern California Permanente Medical Group, and Director of Clinical Science Operations at Kaiser Permanente Bernard J. Tyson School of Medicine. With 30 years at Kaiser, Nancy designs leadership and graduate medical education programs, outcome-driven wellness initiatives, and change-management strategies. She’s overseen organizational development, research, and the Employee Assistance Program, and taught organizational psychology at the University of Rochester. Nancy’s expertise in contracting and culture-building guides leaders toward more transparent, high-trust environments.

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In this episode, I explore cultivating trust as the bedrock of a coaching mindset. I define trust as believing in someone’s reliability, honesty, and integrity, then share why it’s essential before any coaching can happen. Referencing the 2024 Edelman Trust Barometer, I unpack four strategies—transparency, engagement, ethical conduct, and collaboration—to rebuild dwindling confidence in leadership. You hear how clear communication, involving people in decision‑making, and honoring commitments prevent groupthink and foster psychological safety. I discuss practical steps to listen deeply, share openly, and partner intentionally to show that you truly have your team’s best interests at heart.

I’m honored to have Silvia Shin, RN, MSN/MPH, CNS, as my guest. As Director of Organizational Development and Training at the Los Angeles County Department of Public Health, she leads leadership programs, coaching services, and culture‑change initiatives for a diverse workforce. With over 20 years of service, Silvia blends her nursing background, professional coaching certification, and mindfulness teaching to facilitate group processes—from brainstorming to quality improvement. Her “people first” mantra drives every strategy she implements to build trust and sustain high‑performance teams.

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In this episode, I explore the essentials of team coaching within a leadership role. I explain why creating psychological safety—through clear ground rules, respect, and trust—is critical for team effectiveness. You’ll learn how to align vision and goals so participants feel inspired and know their interests matter. I break down strategies to prevent groupthink by encouraging diverse perspectives, and share tips on facilitating balanced participation: noticing silent members, managing subgroups, and addressing the “elephant in the room.” Finally, I outline how to listen to both what’s said and unsaid, ensuring every voice contributes to team success.

I’m delighted to welcome Martin Denzel, a scientist with over 15 years of experience translating research into real‐world health innovations. Martin has built and led high‐performing teams in academia (Max Planck Institute) and biotech (Altos Labs), securing competitive funding and driving projects from concept to application. He emphasizes co-creation, involving team members in hiring decisions and decision-making to foster ownership and trust. Martin’s principled approach—treating people fairly by meeting their unique needs—has consistently elevated team engagement, productivity, and innovation.

➤ 📘 Pre-order "Lead With a Coaching Mindset: How the Best Leaders Unlock Potential"

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➤ 🔔 Subscribe & stay tuned Hit “Subscribe” on the platform you’re listening on so you won’t miss future episodes!