Ever wondered what makes great IT support tick? Brandon and Stephen dive into the art of tech customer service, drawing from their experience in both IT and hospitality to reveal what really works - and what doesn't.

In this candid discussion, they explore:
• Why restaurant experience makes better IT professionals
• How to be proactive without being annoying
• Handling "emergencies" that aren't really emergencies
• The secret to turning angry customers into happy ones
• Why "the customer is always right" doesn't always apply in IT
• The delicate balance between good service and good security

Whether you're an IT professional looking to improve your service or a business wanting to understand what great IT support looks like, this episode offers valuable insights from the trenches.

#TechSupport #CustomerService #ITService #BusinessTechnology

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Wondering if your business needs a CIO but can't justify the full-time salary? Brandon and Joe unpack the growing trend of virtual CIOs and why businesses are turning to this flexible solution for their IT leadership needs.

In this candid conversation, they explore:

• Why companies are choosing virtual CIOs over traditional ones
• Signs your business might be ready for shared IT leadership
• How virtual CIOs build trust while working part-time
• Success stories of businesses transformed by virtual CIO partnerships
• The unexpected benefits of shared IT leadership
• Cloud strategies every business should consider

Perfect for growing businesses looking to level up their IT strategy without the overhead of a full-time executive.

#BusinessTech #ITLeadership #SmallBusiness #TechnologyStrategy

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Tired of the AI hype? Brandon and Stephen break down the real, practical ways businesses are using AI right now. From your first steps with ChatGPT to advanced tools that can transform your workflow, discover how to leverage AI without getting lost in the noise.

In this episode, you'll learn:

• The simplest way to start using AI in your business today
• How to write prompts that get results (and avoid the robot-speak)
• Which tasks you should (and shouldn't) trust to AI
• Smart ways to protect your business data while using AI tools
• Real examples of AI transforming everyday business tasks

Whether you're AI-curious or skeptical, this episode gives you actionable steps to start saving time and working smarter with AI tools.

#BusinessTech #AIforBusiness #TechTips #SmallBusiness

Follow IT Unplugged for weekly insights on making technology work for your business, not against it.

In this episode, Brandon and Joe break down cybersecurity myths and reveal why size doesn't matter when it comes to cyber threats. They share a surprising truth: basic protection isn't as complex or expensive as you might think.

Get practical insights on:

• Why even 5-person companies need cybersecurity now
• The real reason bigger companies face different challenges (hint: it's not what you think)
• How some businesses got protected in just 15 minutes
• The one strategy most businesses forget (but shouldn't)

Whether you're a startup founder or running a 400-person operation, this episode cuts through the tech jargon to give you actionable steps for protecting your business. Don't wait until it's too late - tune in now to learn how to shield your company from cyber threats.

Get ready as we take you deeper into the world where business and technology collide. We're bringing you straight talk with business leaders about their real IT challenges and victories. From construction sites to hospital floors, we're exploring how different industries tackle today's biggest tech hurdles.

What's in store:

• Inside looks at Security Operations Centers
• How healthcare providers protect sensitive data
• Construction's tech revolution
• AI's impact on everyday business
• Real conversations with business owners about their tech journey

No jargon, no fluff - just practical insights about technology that impacts your business. Join Brandon and guests every week as they continue to make IT accessible for everyone.

New episodes drop weekly. Follow IT Unplugged now to catch every episode of Season 2.

In this candid conversation, Brandon and Stephen explore how companies can build stronger tech cultures - from small manufacturers to tech giants. Discover why some employees resist new technology, and how smart leaders turn that resistance into innovation.

You'll learn:

• Why giving everyone admin access isn't always smart (and what to do instead)
• How one machinist went from tech-resistant to tech champion
• The surprising link between "lazy" developers and groundbreaking automation
• Netflix's radical approach to building unbreakable systems
• Practical ways to get buy-in for new tech initiatives
• The hidden risks of moving too fast (or too slow) with tech adoption
• Real strategies for balancing human expertise with automation

Perfect for business owners, IT leaders, and anyone interested in building a more tech-savvy workplace. Plus, get actionable tips for implementing new technology without alienating your team.

Want to make your business more tech-resilient? Call us at 920-362-6869 to start the conversation.

Tune in to the latest episode of IT Unplugged where we dive into future-proofing your business tech! Brandon and Steven explore the evolving IT landscape, covering essential topics like cybersecurity challenges, AI advancements, and best practices for small and medium-sized businesses.

Learn about emerging threats like WORM GPT, the importance of user training, and how to protect sensitive data when using AI tools. We discuss outdated tech practices to avoid and share tips on staying ahead of technological changes.

Whether you're an IT pro or business owner looking to optimize your tech strategy, this episode offers valuable insights on managed IT services, data security, and leveraging technology for growth. Don't miss out on expert advice from M2 Technology on navigating the future of business IT!

IT Roadmapping: Fuel Your Business Growth | IT Unplugged

Brandon and Joe break down IT roadmapping on this week's IT Unplugged. We dig into why planning your tech strategy is crucial, even if you're not an IT whiz. Learn how to:

• Align your technology with real business goals
• Get buy-in from skeptical executives
• Overcome common planning pitfalls

We share a recent success story that saved a company millions and explore how AI might change the IT planning game.

Whether you're a business owner looking to grow or an IT pro wanting to add more value, this episode is packed with practical advice to help you leverage technology for serious business impact.

Tune in and start mapping your path to tech-driven success!