Ever wondered what makes great IT support tick? Brandon and Stephen dive into the art of tech customer service, drawing from their experience in both IT and hospitality to reveal what really works - and what doesn't.

In this candid discussion, they explore:
• Why restaurant experience makes better IT professionals
• How to be proactive without being annoying
• Handling "emergencies" that aren't really emergencies
• The secret to turning angry customers into happy ones
• Why "the customer is always right" doesn't always apply in IT
• The delicate balance between good service and good security

Whether you're an IT professional looking to improve your service or a business wanting to understand what great IT support looks like, this episode offers valuable insights from the trenches.

#TechSupport #CustomerService #ITService #BusinessTechnology

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Wondering if your business needs a CIO but can't justify the full-time salary? Brandon and Joe unpack the growing trend of virtual CIOs and why businesses are turning to this flexible solution for their IT leadership needs.

In this candid conversation, they explore:

• Why companies are choosing virtual CIOs over traditional ones
• Signs your business might be ready for shared IT leadership
• How virtual CIOs build trust while working part-time
• Success stories of businesses transformed by virtual CIO partnerships
• The unexpected benefits of shared IT leadership
• Cloud strategies every business should consider

Perfect for growing businesses looking to level up their IT strategy without the overhead of a full-time executive.

#BusinessTech #ITLeadership #SmallBusiness #TechnologyStrategy

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Tired of the AI hype? Brandon and Stephen break down the real, practical ways businesses are using AI right now. From your first steps with ChatGPT to advanced tools that can transform your workflow, discover how to leverage AI without getting lost in the noise.

In this episode, you'll learn:

• The simplest way to start using AI in your business today
• How to write prompts that get results (and avoid the robot-speak)
• Which tasks you should (and shouldn't) trust to AI
• Smart ways to protect your business data while using AI tools
• Real examples of AI transforming everyday business tasks

Whether you're AI-curious or skeptical, this episode gives you actionable steps to start saving time and working smarter with AI tools.

#BusinessTech #AIforBusiness #TechTips #SmallBusiness

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