Meet Ben Marsh, M2 Technology's newest IT consultant! In this episode of IT Unplugged, we dive into Ben's unique career path from Dell software sales in Nashville to becoming a tech wizard serving Wisconsin businesses.

What You'll Learn:
How sales experience translates to better IT consulting and customer relationships
Why Ninja RMM is a game-changer for managed service providers
The psychology behind business owners and cybersecurity investment decisions
Building trust with small and medium-sized businesses through proven solutions
Career advice for aspiring IT professionals in Wisconsin
Troubleshooting strategies when multiple systems fail simultaneously

Ben shares his hands-on expertise with Veeam backup solutions, Microsoft Azure implementations, and disaster recovery planning while explaining why proactive IT support functions like insurance for your business. From managing complex system failures to helping Wisconsin SMBs leverage technology for sustainable growth, this episode showcases what makes M2 Technology's people-first approach to managed IT services distinctive in the competitive MSP landscape.

Topics Covered:
MSP career development and professional certifications
Disaster recovery and comprehensive backup strategies
Remote monitoring and management tools comparison
Customer relationship building in IT consulting
Small business technology challenges and solutions
Wisconsin IT job market insights and opportunities
Dell partner portal navigation and product selection
Microsoft 365 implementation best practices
Network setup and infrastructure management
Cybersecurity awareness for business owners

This episode is perfect for business owners considering managed IT services partnerships, IT professionals looking to advance their careers in the MSP industry, aspiring tech consultants interested in customer-facing roles, or anyone curious about how strategic technology partnerships drive measurable business success throughout Wisconsin.

Ben's journey from software sales to technical implementation demonstrates how diverse experience creates well-rounded IT professionals who understand both business needs and technical solutions. His expertise with enterprise-level tools like Ninja RMM, combined with his customer service background, exemplifies M2 Technology's commitment to delivering personalized IT solutions that scale with growing businesses.

M2 Technology provides comprehensive managed IT services, advanced cybersecurity solutions, business continuity planning, and strategic technology consulting for businesses with 10-750 employees across Wisconsin and the greater Green Bay area.

https://www.m2.technology

Join Brandon as he sits down with Nick, Claims and Carrier Compliance Specialist at M2 Logistics, to explore the sophisticated world of freight fraud and how technology is being weaponized on both sides of this battle.

In this episode, we dive deep into:

• How phishing attacks are targeting logistics brokers to steal credentials and post fraudulent loads
• The rise of carrier identity theft and "cloning" schemes that bypass DOT regulations
• Advanced tracking technology and fraud detection platforms like Trucker Tools
• The concerning role of AI in doctoring delivery documents and creating fake damage claims
• International dispatch services and the challenges they present for fraud prevention
• High-value cargo protection and the insurance requirements that come with it

Nick shares real-world examples of cargo theft schemes, from fake Amazon warehouse pickups to sophisticated shipper impersonation scams involving major home builders. Learn how M2 Logistics uses both technology and human verification to stay ahead of increasingly complex fraud schemes.

Whether you're in logistics, cybersecurity, or business operations, this episode reveals striking parallels between digital security threats and physical supply chain vulnerabilities.

Join Brandon from M2 Technology as he sits down with Kelly and Aslinn from Women in Technology Northeast Wisconsin to discuss the real challenges facing women in tech and the practical steps everyone can take to create more inclusive workplaces.

Key Topics Covered:

-Why "you can't be what you can't see" matters in tech careers
-Practical allyship strategies that work in real meetings
-How to advocate for others when they're not in the room
-The difference between formal and informal mentorship
-Breaking down barriers in STEM fields
-Career pivots and validation moments that changed everything

Actionable Takeaways:

-Specific phrases to draw out quiet voices in meetings
-How to give constructive feedback across gender lines
-Networking strategies that actually build careers
-Ways to support colleagues without overstepping
-Self-advocacy techniques for career advancement

About Our Guests:

Kelly serves as President of Women in Technology Northeast Wisconsin and brings years of experience from programming to executive leadership. Aslinn has an international background in technology and leads WIT's professional development pillar.

About Women in Technology:

WIT Northeast Wisconsin operates on three pillars: WIT for Girls (middle school outreach), WIT on Campus (college mentoring), and WIT at Work (professional networking). Their mission spans "from classroom to boardroom" - supporting women and allies in STEM careers at every stage.

Why This Matters:

The tech industry continues to face diversity challenges, but organizations like WIT are creating tangible change through community building, mentorship programs, and practical education. This conversation goes beyond statistics to show exactly how allyship works in practice.

Perfect for: IT professionals, business leaders, anyone interested in workplace diversity, mentorship, career development, and creating more inclusive teams.

M2 Technology provides managed IT services, cybersecurity solutions, and technology consulting for businesses across Wisconsin. We believe technology should be accessible to everyone.

Connect with Women in Technology and M2 Technology

WIT Website: https://www.witwisconsin.com/
M2 Technology Website: www.m2.technology