• Eliminating Friction in Financial Services: Compliance, Tech & Trust

  • 2025/02/19
  • 再生時間： 34 分
  • ポッドキャスト

Eliminating Friction in Financial Services: Compliance, Tech & Trust

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  • We spoke with Karen Peters, an experienced consultant who helps financial services organisations transform complex communications at scale – focusing on compliance, readability, and customer experience.

    Karen has advised CEOs, COOs, and CTOs at board level on meeting new regulations like Consumer Duty and the upcoming EU Accessibility Act.

    She draws on her background in digital transformation, channel management, robotic process automation, and more to remove friction in customer journeys – while prioritising trust and compliance.
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あらすじ・解説

We spoke with Karen Peters, an experienced consultant who helps financial services organisations transform complex communications at scale – focusing on compliance, readability, and customer experience.

Karen has advised CEOs, COOs, and CTOs at board level on meeting new regulations like Consumer Duty and the upcoming EU Accessibility Act.

She draws on her background in digital transformation, channel management, robotic process automation, and more to remove friction in customer journeys – while prioritising trust and compliance.
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