• Digital Customer Communications: Regulated

  • 著者: Beyond Encryption
  • ポッドキャスト

Digital Customer Communications: Regulated

著者: Beyond Encryption
  • サマリー

  • Discover how leading regulated companies engage, retain, and delight customers at scale. Explore the latest strategies and technologies that transform digital customer communications, from omnichannel approaches to AI-driven engagement. Each episode features expert insights and best practices for creating secure, compliant, and engaging customer interactions. Subscribe now to stay ahead in mastering the art of digital customer communications and building stronger customer relationships in a digital-first world.
    Beyond Encryption
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あらすじ・解説

Discover how leading regulated companies engage, retain, and delight customers at scale. Explore the latest strategies and technologies that transform digital customer communications, from omnichannel approaches to AI-driven engagement. Each episode features expert insights and best practices for creating secure, compliant, and engaging customer interactions. Subscribe now to stay ahead in mastering the art of digital customer communications and building stronger customer relationships in a digital-first world.
Beyond Encryption
エピソード
  • Accelerating Innovation In a Regulated Defence Environment, Morgan (Mogsy) Long, Defence Digital Foundry (#13)
    2025/02/05

    We spoke to Morgan (Mogsy) Long, Programme Manager and Talent Lead at the Defence Digital Foundry – a government initiative designed to accelerate digital transformation across the armed forces.

    While we often look at how regulated businesses reach customers, here, we explore how the armed forces engage with recruits, service personnel, veterans, and family members.

    We also discover how Morgan's team balances security and compliance to drive change at pace in the technology supporting the armed forces across multiple problem sets.

    Learn more on our website.

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    35 分
  • Unified Enterprise Communications: Balancing Compliance and Impact, Rich Logan, MMT Digital (#12)
    2025/01/22

    We caught up with Richard Logan, Principal Digital Strategist at MMT Digital, to find out how regulated organisations can unify their customer communications, maintain compliance, and deliver real value.


    MMT Digital has worked on global digital transformation programmes for well-known names like Vodafone, NFU Mutual, Schroders, TransLink, and Newcastle Building Society.


    Learn more on our website.

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    39 分
  • Improving Customer Journeys in Regulated Industries: A Behavioural Approach, Phil Courtenay, Humans and Money (#11)
    2025/01/10

    We spoke with Philip Courtney, founder of Humans and Money, to find out why people often fail to take the right actions with money—and how businesses can help.


    Phil specialises in investor psychology, having worked in the financial sector before launching the consultancy.He’s just completed a PhD on people’s attitudes to money and, in his words, he’s a bit of a “nerd” when it comes to financial decisions.


    Learn more on our website.

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    33 分
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