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Comebacks and Pay Exposed - 10 Mill Mastery Debrief of Service Drive Live - Feb 2025
- 2025/02/12
- 再生時間： 27 分
- ポッドキャスト
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サマリー
あらすじ・解説
Welcome to the FIRST episode of the 10 Mill Mastery Debrief series where we debrief the week's Service Drive Live Topic.In this episode, I sit down with Marshall Sheldon and Josh Arnold to debrief on Service Drive Live and dig into one of the biggest struggles for technicians: comebacks.We cover:✔️ Why technicians do not get paid for comebacks and why that needs to change✔️ How flat rate and hourly pay affect comeback handling✔️ The role of service advisors in preventing comebacks✔️ How to reduce comebacks and improve shop efficiencyIf you are a technician, service manager, or dealer principal: this episode is for youDrop a comment and let me know how your shop handles comebacks. Should technicians get paid for them?CHAPTERS00:00 Welcome to the first debrief00:52 Why comebacks are a big issue01:50 How flat rate techs lose money04:10 Why some techs avoid comeback issues05:30 How managers handle comebacks poorly07:00 Guilty until proven innocent in automotive09:25 The real problem with pay plans11:26 What happens after a comeback15:48 Why foreman roles really matter18:24 How senior techs can prevent mistakes19:25 What advisors can do to help22:17 The best way to write up jobs23:39 Why advisors need more training25:18 Simple ways to improve the process29:06 Final thoughts on fixing comebacks💈 SPONSOR: THE BEARDED BROTHERHOOD🔥 Get 15 percent off on high-quality beard care products for technicians who take pride in their facial hair🔗The Bearded Brotherhood "WRENCH15"👉 Follow me for real talk about technician struggles and solutionsIf you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. With over 160 Episodes, the Wrench Turners Podcast helps Mechanics become happier, healthier, and more productive.Business Inquiries:Email to sponsor, guest, or request custom contentAffiliates, Sponsors, and PartnershipsFixedOPS Marketing: Revolutionizing dealership service marketing with innovative solutions.The Lion Partnership: Your trusted partner for automotive industry connections.QB Business Solutions: Helping dealerships grow with cutting-edge strategies.Digital Communication Solutions: Simplifying Sales and Service Location.Car Biz Done Better: Helping dealerships optimize variable marketing and drive growth.Wrench Turners Podcast Socialshttps://wrenchturnerspodcast.comhttps://www.linkedin.com/in/mrjtaylor/https://www.tiktok.com/@mrjoshuataylorhttps://www.instagram.com/mrjoshuataylor/SpotifyWrench Turners Podcast on SpotifyYouTubeWrench Turners Podcast on YouTube
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