What does it take to lead a successful VA team? I’m joined by multi-award-winning VA Amy Russell, who shares her journey to agency success, the highs and lows of growing a team, and how she’s built a business that works for her and her clients.

Amy Russell, founder of Crescent Business Support, reflects on her journey from employee to VA agency owner. She opens up about the challenges of letting go, building trust with associates, and creating a team culture that supports both her clients and her business goals. With practical advice on contracts, systems, and financial planning, Amy’s insights will resonate with VAs who want to grow their business and lead with confidence.

Key Takeaways:

• Delegating to a team gives you freedom to focus on the big picture and grow your business.

• Setting up systems and getting the basics right—like contracts and financial planning—lays the foundation for success.

• • Trust and communication are essential for building a strong and supportive team culture.

• About Amy Russell

  Amy Russell is a multi-award-winning VA with over 30 years of experience in administration, HR, and office management. Leading a team of nine across the UK, she’s passionate about streamlining business processes and fostering flexibility for her clients and team. A Fellow of the Institute of Administrative Management and an accredited VA with The Society of Virtual Assistants, Amy’s accolades include Winner of Outstanding VA at the UK VA Awards 2023 and VA of the Year at the PA Hub Awards 2022.

  Outside of work, Amy is a keen runner who enjoys park runs and collecting “bling” (medals!). To unwind, she dives into crime thrillers, autobiographies, and tough jigsaws, and has recently rediscovered her love of sewing. She also loves travelling with her husband and daughter, exploring both the UK and overseas.

  Website | Connect with Amy on LinkedIn.

  ViVA Community:

  Get our Free mini course on Creating Solid Business Foundations.⁠

  ⁠Hiring Associates free guide.⁠

  ⁠Find us on our website. ⁠