In this episode of the Heads Together podcast, I'm thrilled to be joined by Becca Jermy, a standout recent graduate from the Coaching Business Academy.

Becca, a communications coach for entrepreneurs, shares her expertise on building authentic client relationships and emphasises the often-overlooked importance of client retention. Drawing from her experience in leading her own successful wellness business, Becca reveals powerful techniques to enhance your client service. We dive into the significance of personalised client care, effective communication, and the essential ingredient of transparency.

Whether you own a fitness business or any other form of enterprise, Becca's insights offer valuable takeaways to improve your client retention strategies. Get ready for a conversation that will have you rethinking your approach to customer service!

If you'd like to explore whether The Coaching Business Academy is YOUR perfect next step, book a call with me: https://go.oncehub.com/CoachingBusinessAcademy

Find out more about Becca:

WEB: https://beccajermy.com/resources/
INSTA: @beccajermy_coaching
LI: www.linkedin.com/in/becca-jermy
FB: https://www.facebook.com/beccajermycoaching

Read Becca's super helpful blog on client retention: https://beccajermy.com/2025/04/10/client-retention/

03:06 Becca's Journey to Coaching
05:44 The Importance of Client Retention
08:27 Effective Communication and Customer Service
24:34 Handling Difficult Conversations