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Discover the secrets to becoming a successful speaker and consultant in customer service excellence with our guest who transformed from a salon owner to a renowned industry expert. Are you eager to craft unforgettable customer experiences that leave a lasting impact? Learn how local speaking engagements led to national demand, culminating in the publication of 'Secret Service' in 2003, a book that revolutionized their career. Hear firsthand about working with top companies like Ritz Carlton and Starbucks, and the establishment of The DeJulius Group, a powerhouse in customer service consulting.

*Uncover the essential skills for mastering customer service and relationship building within any organization. Learn the '5 E's of Genuine Hospitality' and discover how to apply them effectively. We explore practical techniques like 'beat the greet' and the significance of positive language, illustrated through unique personal anecdotes and family traditions. Find out how to maintain strong interpersonal connections in our increasingly digital world, and why these skills are more valuable than ever.

Embark on a journey through the trials and triumphs of entrepreneurship, where lessons in resilience and the importance of a strong company culture are paramount. Our guest shares pivotal moments that shaped their business philosophy, emphasizing how to balance immediate successes with long-term reputation building. Hear why consistent customer service is crucial across all business seasons and learn strategies to ensure exceptional client care that guarantees continued loyalty. Don't miss this engaging conversation filled with practical strategies and inspirational stories that will inspire and empower you to elevate your customer service game.

John R. DiJulius III on LinkedIn:
https://www.linkedin.com/in/dijulius

The DiJulius Group
http://www.thedijuliusgroup.com

The Customer Service Revolution Podcast
https://thedijuliusgroup.com/the-customer-service-revolution-podcast

John R. DiJulius III on YouTube
https://www.youtube.com/@dijuliusgroup

Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron
https://www.youtube.com/watch?v=QfWgKZzsuMc

📒 The Books Referenced in this Episode: 📒
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The Employee Experience Revolution: Increase Morale, R

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