検索キーワード： ナレーター "Karen Cass" すべてのカテゴリー

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.

Widow Gail Saunders is struggling to support her eight-year-old son, Nicky, by running a small riding school when the Earl of Savile arrives to tell her that Nicky has unexpectedly inherited money from Savile’s cousin. Gail and Nicky spend the summer at Savile Castle, where Gail falls in love with the charming Raoul, a man as far above her in social station as the sun is to the earth. To add to her troubles, someone seems to be trying to kill Nicky.

From relics of Georgian empire-building and slave-trading, through Victorian London's barged-out refuse to 1980s fly-tipping and the pervasiveness of present-day plastics, Rag and Bone traces the story of our rubbish, and through it, our history of consumption.

It's taken years, but Natasha Brown's life is finally on track. Running a florist's in the quaint village of Willowbrook, she's put her short-lived marriage to Luc Duval far behind her. That is, until he unexpectedly walks through her shop door, three years after their divorce. Luc reveals that he never told his family about their split, and now his father is desperately ill and demanding to meet Natasha. Luc needs her to come to France and pretend they're still happily married. Natasha is horrified, but when Luc makes her an offer she can't refuse, reluctantly packs her bags.

Kathy Courage has never visited the famous Italian city of Florence before, so she's thrilled when she and her boyfriend, Neil, are invited there for a wedding. Unfortunately, with Neil's constant complaining and his teenage children in tow, it's not exactly the romantic break Kathy was hoping for. But when a mix-up with her flights leaves Kathy stranded in the city, she decides to embrace the unexpected and stay on alone.

After a year of country living, Rachel is finally getting into the swing of things. Her kids are happy and content at the village school, and she’s managed to navigate the choppy waters of the playground mafia. Or...so she thought. When playground mum Penelope moves herself and her kids into Rachel’s home, after discovering her husband has been having an affair, Rachel knows she must ask them politely to leave. The problem is, Penelope never takes no for an answer. As Rachel deals with Penelope, she also meets new mum Melanie.

Fed up with the playground mafia at her children’s school, Rachel Young is desperate for a change. With her family and various pets in tow, a picture-perfect village in the countryside beckons. There, Rachel’s children will be able to keep chickens and skip through fields and she’ll bid farewell to the botoxed, fake-Gucci wearing Mumzillas forever. But at the new school the mums are even worse, and before long, Rachel finds herself contending with a motley crew including Mrs High School Musical, The International Sex God and The Frisky Pensioner.

Jenny Aaron was a government assassin, part of an elite unit tracking Germany's most dangerous criminals. She was one of the best, until a disastrous mission ended with her abandoning a wounded colleague and losing her sight forever. Now, five years later, she has learnt to navigate a darkened world but is haunted by her betrayal. When she is called back to the force to trace a ruthless serial killer, she seizes the opportunity to solve the case and restore her honour.

Mia Cosgrove is a high-flying psychotherapist with a thriving practice, but when she receives a desperate phone call from her oldest friend, Lysette, she puts her life on hold to rush to her side. A friend of Lysette's, Sarah, has plunged to her death from the top of a multistorey car park, an unsent text message on her phone, simply saying 'I'm sorry x.' At first the police are convinced it's a suicide, but as more deaths rock the rural community, the police aren't so certain....

Mattie Cameron thinks she's got it all figured out: she's got an impressive career in London, a gorgeous boyfriend and brilliant friends....

With her heart in tatters, Rose Bennett swaps her hometown of London for sunny Australia, but arrives to find the Shingle Valley shrouded in winter. As the weather improves, Rose starts to unlock the secrets of the valley - from bonfire ceremonies and wine-making traditions, to eccentric locals and their histories.... And soon, Rose falls in love with the valley, the wines, the two children she’s caring for and with the handsome and brilliant Mark Cameron, owner of the troubled Kalkari Wines estate.

Here today. Dead tomorrow? Last night I almost died. A fire consumed the hotel room where my best friend, Emily, and I slept. Emily was killed. But I can't afford to cry, to grieve. It was meant to be me. And he'll be coming for my daughter next. The press thinks it was me that died. At best that gives me 24 hours. Twenty-four hours to find Polly and disappear. Twenty-four hours to stay alive.

As the summer break begins, lifelong friends Norah and Daisy are looking forward to one last summer together. That is until they fall under the spell of charismatic newcomer Jack Hannay. But as the summer draws to a close, Daisy refuses to accept that it is over. She insists on one last visit to Jack's boat, where something so horrific happens, it leaves them suffering the effects for years to come....

Dora O’Brien had a good start in life, but things went bad when she began to mix with the wrong company. Pregnant by her gangster lover, she found herself on the streets and then in the grips of a bent copper called Donny Maguire. When her daughter Angel is born, Dora is already under the influence of drink and drugs and handed around to Donny’s mates. Growing up in the shadow of her mother’s abusive relationship, Angel is nothing like her mother, but when matters turn murderous, Angel is forced to grow up fast, and survival becomes the name of the game.

With a mind sharper than a razor blade it was only a matter of time before Ruby Darke fought her way to the top. From humble beginnings she became the queen of London’s retail, but she didn’t get there by obeying the law. Now, with her son Kit and daughter Daisy finally by her side, she’s ready to start a new chapter in her life, but, unknown to all of them, enemies are circling. There aren’t many who threaten Ruby Darke and live to tell the tale. But this time, she may just have met her match. If you live on the edge, you may just die on it....

Molly Greene loves being married. Exciting adventures lie ahead for her and husband, Dan, that will change their lives forever, but Molly's not sure they're making the right choices. While teetering on the brink of the biggest decision she's ever faced, she sends an impulsive message to the very last person she ought to contact, someone who should have stayed forgotten and is now coming looking for her. When he finds her, there is no turning back. One night is all it takes to threaten everything she holds dear - for good.

Mystery Writers of America is proud to present Deadly Anniversaries, a collection of crime and mystery stories from some of the best contemporary authors, all of whom have been invited to put their own unique spin on what it means to recognize a certain day or event every year. An anniversary can take many forms, and by the time this group of best sellers and award winners is through, none of us will ever look at anniversaries the same way again. Edited by Marcia Muller and Bill Pronzini, this collection features original stories from 20 industry giants.

In 2018, 66.3 million pairs of shoes were manufactured across the world every single day. They have never been cheaper to buy, and we have never been more convinced that we need to buy them. Yet their cost to the planet has never been greater. In this urgent, passionately argued book, Tansy E. Hoskins opens our eyes to the dark origins of the shoes on our feet.

Marriage is a prison for Kelly. Her controlling and manipulative husband, Christos, videos her in the house, has her followed and tracks her every move. She may be desperate to leave, but she's not stupid. If she runs, he'll make sure she never sees her children again. Christos has a mistress, Sylvie, keen to pander to his every whim and even keener to step into Kelly's shoes, should she ever vacate them.

In a forgotten corner of Paris stands a building. Within its walls people talk and kiss, laugh and cry; some are glad to sit alone while others wish they did not. A woman with silver-blonde hair opens her bookshop downstairs, an old man feeds the sparrows on his windowsill, and a young mother wills the morning to hold itself at bay. Though each of their walls touches someone else's, the neighbours they pass in the courtyard remain strangers. Into this courtyard arrives Edward.