検索キーワード： 紛争解決・調停

El secreto para tratar con personas difíciles consiste en saber controlar tanto tus emociones como las suyas. ¿Cómo mantener la calma en una conversación tensa? ¿Cómo permanecer frme frente a determinados comentarios? ¿Cómo saber si eres tú una persona con la que resulta difícil trabajar? De la mano de especialistas de Harvard Business Review, en este libro se exponen las investigaciones que explican nuestras respuestas emocionales ante personas difíciles y se muestra cómo desarrollar la empatía y la resiliencia necesarias para conseguir una relaciones más positivas.

No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with - an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading the wrong way, while still maintain a calm demeanor and a focus on shared goals?

“Accountability is the glue that ties commitment to the result." This quote, from author Bob Proctor, illustrates perfectly the key role accountability plays in personal and organizational success. But it begs the question: If accountability brings results then how do I ensure it in my own life? It feels like nobody is accountable today. Excuses abound, and our society seems to have fostered an atmosphere of complacency. This culture of complacency can seriously hurt your team or organization.

Ergebnisloses Gerede, sprunghafte Auseinandersetzungen, ständiges Unterbrechen, langatmige Monologe der Immergleichen - das ist Alltag in vielen Meetings. Die Kompetenten bleiben dabei oft auf der Strecke. Wer Diskussionen in Firmen, Parlamenten und in der Öffentlichkeit produktiv machen will, braucht eine Persönlichkeit, die unnachgiebig einen Fairness-Rahmen verteidigt. Auch wenn das erst mal unhöflich erscheint. Peter Modler präsentiert in seinem neuen Buch die "Kampfkunst" einer durchsetzungsstarken Gesprächsführung. Wer sie beherrscht, schärft Ideen, schont Nerven - und schützt die Demokratie.

From the authors of Leadership and Self-Deception comes a new edition of this best seller that has been thoroughly revised to more effectively address the diversity, equity, and inclusion challenges that plague our communities and hinder our organizations. The Anatomy of Peace uses a fictional story to powerfully show listeners the way to transform conflict.

If you’re like most people, you probably don’t like the idea of negotiation. It may bring up images of heated arguments or underhanded schemes. But by not taking this step, you’re missing out on better deals, better opportunities, and better outcomes for yourself and the people you care about. Negotiation is simply a focused discussion that aims to bridge differences and find a mutually beneficial outcome. And unlike what you see in the movies, negotiating doesn’t have to be an all-out war.

Ninguna empresa está exenta de problemas de poder: choque de personalidades, competencia por los mismos objetivos, guerras entre departamentos… Pero necesitas trabajar de forma productiva con todos tus compañeros por el bien de tu empresa y de tu carrera. Para conseguirlo sin comprometer tus valores, debes reconocer que existen dinámicas de poder y reglas no escritas que tienes que saber gestionar.

Secretos de un empresario mexicano de talla mundial para triunfar en la vida y en los negocios.

Manage your manager to get what you want from your job and your career. As a professional in the business world, you care about doing your job the right way. The quality of your work matters to you, both as a professional and as a person. The company you work for cares about making money, and your boss is evaluated on that basis. Sometimes those goals overlap, but the different priorities mean conflict is inevitable. Take concrete steps to build a relationship with your manager that helps both sides succeed.

Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactic.

In Creative Conflict, negotiation experts Bill Sanders and Frank Mobus use a dynamic, dialectical approach to show how negotiations are driven by competition and cooperation at the same time. They believe that when we tiptoe around conflict, we negotiate in a halfhearted way that limits our results. By contrast, creative negotiators probe and push until they hit a wall of disagreement, and then they figure out how to get past it.

You’ve heard about taking personal responsibility. You know about the importance of having a strong, healthy mindset. Here’s the big idea: These two concepts are 100 percent connected. Taking responsibility equals a strong, healthy mindset. But how do you take personal responsibility? That sounds like no fun! Paul Campbell Aucoin provides a shockingly simple breakthrough, using an easy-to-remember shortcut that turns taking responsibility into a skill.

Do you know how to be assertive in business? Have you been looking to open a company but keep putting it off because you don't believe you can? Are you aiming for a big promotion and feel the need to work on your top leadership skills? Then you are on the right path. This udioabook has got your back. It is the ultimate guide for strengthening your business development skills and grow as a person. The root of confidence and support starts with you, and this audiobook will show you how to access it.

A person finds themselves lost, wondering through life without any sense of direction. This person wants to be financially free and happy, but they do not know how to achieve that goal. Is this person you? This book is written to help a fellow entrepreneur navigate through life. In the book, I will be teaching techniques to help with finding hobbies, developing a money mindset, principles of success, viewpoints on failure, what it means to be financially free, plus much more.

El destacado experto internacional en negociación, Pablo M. Linzoain, expone y analiza, mediante la Empática Historia Persuasiva, los siete principios fundamentales para incrementar tu confianza, lograr acuerdos exitosos y enfrentar los conflictos sin tener miedo.

Work sucks. It’s not the job, it’s the people. There’s the guy who hates everything. The woman that derails every meeting. The jackass that built an evil empire around the accounting system. If they’d just go away, life at work would be a lot better. So fire them as nature intended. The law of the jungle has striking parallels in the office jungles of work. I’ll guide you through the wilderness of the organizational predator to show you how to hunt vile coworkers, even bosses, all the way to the pink slip.

This book will gain insight into a difficult person's definition and unravel ideas on how to manage complex relationships. We will also consider balancing work and family relationships without difficulties and steps to deal with toxic people. To deal with difficult people, you must understand the role of psychology and self-help, which we analyzed in another chapter. The last chapter details how to rebuild your relationships that other parties' problematic behaviors may have negatively impacted.

Ese libro consta de dos partes: a) Resumen de conceptos básicosdel libro de Sun Tzu b) Guía de aplicación práctica para el diseño e implementación de estrategias competitivas en el mundo de los negocios, hoy.

Conflict at Work will show you how to step up to difficult issues and conflicts and get the results you need and want. Conflict at Work is different from any other self-help book because it provides you with an array of tools. You can build a plan that fits you perfectly and I promise that if you do, you will get the results you need and want. People miss opportunities every day to win at work. You don’t have to be one of those people. You can begin now living with less stress and performing at your best.

Cómo buscar la paz en la mente, el cuerpo y el espíritu al incorporar la filosofía griega del estoicismo, aún cuando sientas que tu vida está fuera de control. Si estás listo para que la locura termine, no estás solo. De hecho, incluso los antiguos griegos buscaron la manera de implementar la simplicidad de nuevo en sus vidas. Si estás cansado de luchar contra el mundo y estás listo para adoptar los beneficios del estoicismo, has encontrado el audiolibro indicado. Cuando la vida te da caos, transfórmalo a paz con la ayuda del estoicismo.