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Thoroughly revised and updated, Leading with Questions will help you encourage participation and teamwork, foster outside-the-box thinking, empower others, build relationships with customers, solve problems, and more. Michael Marquardt reveals how to determine which questions will lead to solutions to even the most challenging issues. He outlines specific techniques of active listening and follow-up, and helps you understand how questions can improve the way you work with individuals, teams, and organizations.

Most of us assume our success relies on a network of friends and close contacts. But innovative thinking requires a steady stream of fresh ideas and new possibilities, which strangers are more likely to introduce. Our survival instincts naturally cause us to look upon strangers with suspicion and distrust, but in The Necessity of Strangers, Alan Gregerman offers the provocative idea that engaging with strangers is an opportunity, not a threat, and that engaging with the right strangers is essential to unlocking our real potential.

Using real-life case studies and current research into the science of human behavior, Dealing with the Tough Stuff will boost the confidence of anyone working in a management or leadership role. Discover how to lead critical conversations, including tools for de-personalizing tough feedback, strategies for overcoming resistance and defensiveness tips for finding the best way to be assertive in any situation. Dealing with the Tough Stuff will enable you to have more productive discussions in the workplace - and less conflict.

There are hundreds of books on management. This is not just another book about what makes an effective manager. Becoming a Better Boss highlights why well-known advice on good management is so rarely heeded. By focusing on management through the eyes of an employee, Julian Birkinshaw gives us insightful and helpful advice on what we might do differently - both as individual managers of others, and as architects of the organizations in which we work. To achieve this, Birkinshaw has spent time working "in the trenches" to remind himself what life as an employee feels like.

This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services. As a leader and manager, you'll find out how to use these tools to harness social interactions to improve your business and to create your own social nation. The book provides a social assessment for leaders, managers and employees to scientifically evaluate your individual social skills and competencies.

¡La comunicación es una habilidad valiosa que te ayudará a cumplir tus sueños, y este audiolibro te ayudará a adquirirla en poco tiempo! Lo que obtienes en este audiolibro: Cómo desarrollar el carisma e impresionar a todos con quienes hablas, secretos de persuasión y negociaciones utilizados por los principales CEO, cómo usar tu lenguaje corporal para tu ventaja, y mas.

En su audiolibro SECRETOS DE EXPERTOS: LENGUAJE CORPORAL, autor Maxwell Jensen le enseñará pasos prácticos para pulir su lenguaje corporal, así como analizar las señales físicas de otras personas, para mejorar su comunicación, influencia, negociación y habilidades de persuasión.

Everyone negotiates. Yet many people think of negotiation primarily as an adversarial interaction where there is a winner and a loser. Framing negotiations in this way creates adversarial interactions because what we expect is what often what we get. In this talk, Professor Margaret Neale will explore the opportunities that exist when negotiators reframe their interactions from adversarial battles to collaborative problem-solving. In doing so, she will demonstrate how to get (more of) what you want.

From the best-selling authors who taught the world how to have Crucial Conversations comes the new edition of Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life. You'll be taught each and every step of the influence process - including robust strategies for making change inevitable in your personal life, your business, and your world.

One of today's most in-demand leadership consultants, Harrison Monarth, has coached executives and CEOs in various industries, from technology, medicine and law, to hospitality, and consumer products. They have come from companies as large and wide-ranging as Hewlett-Packard, P&G, General Motors, Deloitte Consulting, PepsiCo, and Standard and Poor's. Monarth has now updated his classic groundbreaking guide to give you the edge on the competition in today's dog-eat-dog business landscape.

Ditch the Act shows how to present your humanness - imperfect and flawed but honest, resilient, and willing to learn - in strategic ways to achieve clear, defined goals. It provides an actionable program for building an authentic, long-lasting personal brand, explaining why exposure is important and how it cultivates more durable connections than any polished persona can. By creating a personal brand that's honest and authentic and that reveals personal struggles, you'll build stronger, longer-lasting relationships - and achieve greater success.

The classic guide to bringing out the best in people at their worst - updated with even more can't-standable people!

From Dr. Rick Brinkman, one of the best-selling masterminds who made Dealing with People You Can't Stand a little less painful - and a lot more productive - comes the much-needed cure for that time-wasting, headache-inducing, soul-sucking plague known as meetings. This proven step-by-step method addresses the most common problems that derail a meeting: preparation, people, process, and time. Dr. Brinkman provides key insights into the human behaviors that lead to unsuccessful meetings, along with psychologically based tactics for addressing them.

Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.

The authors of the New York Times best seller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations.

Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.

Technology has enabled us to be more interconnected today than ever before. So why do so many of us feel isolated and undervalued at work? How do we - you - develop the intuition, self-awareness, and interpersonal agility required to prosper? Here's what we've lost track of: organizations are run by people, and people run on emotions. In this life-changing guide, Dr. Melanie Katzman shows you an impactful approach to connect first as fellow humans, then as coworkers and colleagues, to forge the deep bonds that make a significant difference.

Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.

One of the most renowned business communication experts will educate and empower you to create a positive and lasting impression through impactful communication. From learning how to speak someone else's “language” to nonverbal messaging, from impactful listening techniques to the art of confident (not arrogant) self-promotion, Laura Joan Katen offers practical time-tested techniques for applying the right communication tools in key business situations.

Sending an email plagued with typos. Rushing through a presentation. Never saying “no”. Under-dressing for a company event. What do these all have in common? Bad messaging. The Communication Clinic is a comprehensive, commonsense guide to getting the job of your dreams and presenting yourself in the best light through your writing, speaking, body language, and overall appearance. In no time, you'll begin recognizing the subtle mistakes that are holding you back, and taking steps to overcome them.