Ep 580 features Kathy and Jason Lott with the Thin Gold Line Foundation.

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Episode topics –

• Jason’s traumatic first call and its long-lasting impacts

• Coping with critical incidents and lack of immediate support

• Kathy and Jason’s journey through severe health challenges and misdiagnoses

• The founding of the Thin Gold Line Foundation to aid dispatchers

• Advocacy for recognizing dispatchers as first responders and improving mental health resources

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 579 features a panel discussion entitled "No Dispatcher Left Behind." The panelists include Roxy VanGundy, director of Lyon County 911, KS, Erin Maccabee, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, Cinnamon Reiheld, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, and myself, Ricardo. This session was part of the Dare to be Great virtual event that took place from December 9 through 13th, 2024.

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Episode topics –

• Strategies for maintaining identity and support post-dispatch service

• Emotional and psychological impacts of transitioning out of dispatch roles

• Rethinking traditional practices and fostering inclusivity in social gatherings

• Importance of community and connectivity among current and former 911 workers

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 578 features Kate, a Business Manager at Cobb County 911 out of GA.

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Episode topics –

• Kate's emergency response experience and the evolution of technology

• Emotional toll of dispatch work and Kate's background with Homeland Security

• Importance of understanding personal strengths and finding the right role

• Kate's transition to Cobb County 911 and her motivation driven by past tragedies

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 577 features Kysheem, an Emergency Communications Officer-2 at Cobb County 911 out of GA.

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Episode topics –

• Real-life experiences from Kysheem’s first emergency calls

• Comparison of phone and radio roles in emergency communications

• Detailed overview of the extensive training process for dispatchers

• Importance of staying composed and understanding subtle communication cues in 911

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 576 features Madison, an Emergency Communications Officer 2 and Training Officer 1, at Cobb County 911 out of GA.

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Episode topics –

• The emotional impact of losing a colleague and the role of peer support

• The reality versus perception of emergency calls

• The use of dark humor in coping with job-related stress

• The importance of teamwork and shared understanding among colleagues

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 575 features Theresa, a CTO at Cobb County 911 out of GA.

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Episode topics –

• Theresa shares her innovative community outreach using reptiles to engage the public

• The importance of understanding personality types in communication and teamwork

• Unique dispatch operations using reindeer names during the holiday season

• Information on how you can participate in educational and humorous emergency service presentations

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 574 features Lindsey, a supervisor in the Employment Relations Unit at Cobb County 911 out of GA.

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Episode topics –

• Lindsey's transition from EMS to fire rescue and then to police dispatch

• Differences in protocols and communication styles between fire, EMS, and police departments

• Intense relief and euphoria from successfully resolving challenging calls

• Memorable and unusual call scenarios, including 'Florida man' incidents and a call involving an emu

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 573 features Jazmine, a Systems Analyst at Cobb County 911 out of GA.

Episode topics –

• Jazmine’s journey from aspiring police officer to systems analyst

• The importance of training and multitasking in dispatch roles

• Handling emotional and high-stakes 911 calls

• Advancements in dispatch technology, including location accuracy and video capabilities

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.