In this day and age we're all going the extra mile to give our customers the best service possible both personally and on their vehicles but what happens when it all goes south and we're getting customers we can do without regularly, to the point where it's really affecting the day to day running of your workshop? Listen in Rach has some advice for you. She also delves into problematic technicians and some advice that may help you deal with that headache too.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

In this episode of the Workshop Whisperer podcast, producer Mel and Rachel discuss various challenges faced by auto repair shop owners, including how to handle clients who frequently ask for discounts and how to deal with late payments. They emphasize the importance of valuing one's work, setting clear terms with clients, and having systems in place to manage client expectations and payments effectively.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

Are you stuck in a cycle of anxiety with your business? Huge highs and low lows, cars coming in and going out and you seeing the money coming over the line riding the high times but then freaking out in those slower periods? That was Adele and Brook’s story but they put their hands up to do the work and change it so their day to day life was a lot less stressful and their business could ride out the quieter times in a more relaxed fashion.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

Our Auto Repair Shops tend to develop overtime and our customers follow our processes and interact with us according to our rules but what if you responded to your customers directly in relation to the way that best suited them?

Listen in to learn the four ways your customers buy and how you can adapt your practices to better suit them and their needs. Learn about how to understand your customers a little bit better, make them happier and increase your bottom line.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

Scott Brown from Diagnostic Network joins us from California to talk about the lay of the land in America at the moment the challenges they've faced what they've learnt and how they've grown from it. He also gives you an insight into what the Diagnostic Network can do to help and grow your auto-repair shop.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

As a busy workshop owner you juggle many different tasks and wear many different hats. You also trust in third parties when outsourcing different companies and people to do things for your business but what happens when they're taking you for a ride or even worse taking advantage of you. It's time to take stock of the people you're working with outside your business and pull out the weeds.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

Craig Deakin dives straight into the worst enemies facing the independent shop owner in this day and age and the way forward. From technology advances to the way we’re educated, sharing of best practice and labour rates. This is a great episode to tune into, pardon the pun. Rate and review wherever you listen.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

Marketing used to be easy, put an add in the newspaper or call up your local radio station or TV network and off you go. These days its all very confusing you’ve got social media strategists telling you to spend thousands with them to get a fine looking ‘feed’ and often it just all seems too much. Join Rach as she guides you through the quagmire of marketing confusion to discover an easy to implement way forward. We also discuss recruitment strategies in this episode.

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to sponsors Podium, and Mechanic Desk. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

See omnystudio.com/listener for privacy information.