• What does it take to build a successful BPO company? How successful are you with your agents?

  • 著者: richard blank
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What does it take to build a successful BPO company? How successful are you with your agents?

著者: richard blank
  • サマリー

  • SCCS-Podcast-The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center - Cutter Consulting Group




    What does it take to build a successful BPO company? How successful are you with your agents?


    In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them.


    In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America.


    Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space.


    https://lnkd.in/gXuvGpBG


    https://www.cutterconsultinggroup.com/podcast/043-the-art-and-science-of-call-center-success-with-richard-blank-from-costa-ricas-call-center/?fbclid=IwAR1XmLN2X8pXs2hPcqMxzsZh9zLkCrgGETvumdgg_KSjgGKXrF5UdFyMQPY


    https://www.costaricascallcenter.com


    The Art and Science of Call Center Success, with Richard Blank from Costa Rica’s Call Center


    Scalable Call Center Sales Podcast on LinkedIn What does it take to build a successful BPO company. RICHARD BLANK COSTA RICA'S CALL CENTER


    https://youtu.be/Tz1r7IOiVGo



    Hosted on Acast. See acast.com/privacy for more information.

    richard blank
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あらすじ・解説

SCCS-Podcast-The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center - Cutter Consulting Group




What does it take to build a successful BPO company? How successful are you with your agents?


In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them.


In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America.


Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space.


https://lnkd.in/gXuvGpBG


https://www.cutterconsultinggroup.com/podcast/043-the-art-and-science-of-call-center-success-with-richard-blank-from-costa-ricas-call-center/?fbclid=IwAR1XmLN2X8pXs2hPcqMxzsZh9zLkCrgGETvumdgg_KSjgGKXrF5UdFyMQPY


https://www.costaricascallcenter.com


The Art and Science of Call Center Success, with Richard Blank from Costa Rica’s Call Center


Scalable Call Center Sales Podcast on LinkedIn What does it take to build a successful BPO company. RICHARD BLANK COSTA RICA'S CALL CENTER


https://youtu.be/Tz1r7IOiVGo



Hosted on Acast. See acast.com/privacy for more information.

richard blank
エピソード
  • Call Center Culture in Costa Rica. Episode 172 Richard Blank. Culture Matters Podcast by Chris Smit.
    2025/01/16




    The Culture Matters Podcast on International Business & Management Podcast. Build your Cultural Competence, listen to interesting stories, learn about the cultural pitfalls and how to avoid them, and get the Global perspective here at the Culture Matters podcast on International Business.


    We help you understand Cultural Diversity better by interviewing real people with real experiences.


    Every episode there is an interview with a prominent guest, who will tell his or her story and share international experiences. Helping you develop your cultural competence. Welcome to this culture podcast and management podcast.


    “A surgeon cannot operate on one of their family members.“


    Show empathy towards the people around you. Think about it: a surgeon cannot operate on one of their family members.

    Remember that you’re a guest in the country you’re visiting.

    Pay it forward. If you experienced or learned something new, make sure you share it with the circle(s) around you.



    https://youtu.be/3Z4G6b52oCA

    https://youtube.com/shorts/pDcCVpu41mw

    https://youtube.com/shorts/cNaqRMLV34E

    https://youtube.com/shorts/XH6mBPlFAzc

    https://youtube.com/shorts/p-U5cyS6sTc





    Chris Smit, Culture Matters Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center




    Hosted on Acast. See acast.com/privacy for more information.

    続きを読む 一部表示
    55 分
  • Telemarketing Mastery: Unlocking Growth with Richard Blank. Crunching Growth podcast by Philip Masiello
    2025/01/15



    Crunching Your Growth is the brainchild of an experienced entrepreneur, Phil Masiello. With several books on digital marketing and brand building already published by Amazon and an impressive portfolio of direct-to-consumer food, fashion, beauty, and personal care brands under his belt - you know your journey starts with the right mentor. But it doesn't stop there! Phil has gathered seasoned entrepreneurs from around the country who open up about their near-death experiences as startups – all for educational entertainment!


    No more generic advice about startup success stories! Hear first-hand accounts from those who lived it - enjoy the funny moments and grasp how to succeed in business without going through everything yourself. Get insight on how to launch your dream product or company and how to avoid potential mistakes along the way. Take advantage of this fantastic opportunity to learn what starting a business looks like.


    S3 E1: Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.



    https://youtu.be/Puv0ndupEqo




    Philip Masiello, Crunching Growth podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center



    Hosted on Acast. See acast.com/privacy for more information.

    続きを読む 一部表示
    55 分
  • Beyond Business: Richard Blank on Creating Community by Connections. Conversations with Rich Bennett.
    2025/01/13


    Dive into "Conversations with Rich Bennett," where extraordinary tales unfold. Join Rich as he engages with diverse guests, from trailblazers to survivors, sharing stories that inspire and challenge. Each episode is a journey into the heart of human experience, offering insights, laughter, and moments of profound connection. Whether it's exploring the depths of personal triumph or the intricacies of societal issues, this podcast promises to enlighten and entertain.


    Join Conversations with Rich Bennett, where compelling stories come to life. Host Rich Bennett, often joined by cohosts, dives into extraordinary tales with guests from all walks of life—trailblazers, survivors, innovators, and more. Together, they explore personal triumphs, societal challenges, and everything in between, delivering episodes filled with insight, laughter, and profound moments of connection. Whether it's an intimate look at a guest’s journey or a broader discussion on pressing issues, each episode is designed to inspire, entertain, and enlighten.


    In this episode sponsored by Four Seasons Landscape & Construction Services, Rich Bennett engages in a profound conversation with Richard Blank, CEO of Costa Rica's Call Center. Richard shares his inspirational journey from his roots in Philadelphia to his entrepreneurial success in Costa Rica. He delves into how his passion for vintage jukeboxes and pinball machines isn't just a personal hobby but a cornerstone of his company culture, fostering a unique, engaging, and joyful work environment.




    https://youtu.be/K3M3Ch595no

    https://youtube.com/shorts/yR544ZKQUWM?feature=share

    https://youtube.com/shorts/w9C4OIkORP4?feature=share

    https://youtube.com/shorts/UV6g_qYbX74?feature=share


    Rich Bennett, Conversations with Rich Bennett, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center



    Hosted on Acast. See acast.com/privacy for more information.

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    1 時間 19 分

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