Turning Clients Into Advocates: How Case Status Is Redefining the Legal Experience
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Turning Clients Into Advocates: How Case Status Is Redefining the Legal Experience
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In the premiere episode of Legal Currents, host Will McCreight speaks with Andy Seavers, CEO and co-founder of Case Status, about transforming the legal client experience. Andy explains how Case Status, a mobile-first client communication platform, is helping law firms improve efficiency, reduce inbound calls, and boost client satisfaction. The conversation covers the shift in consumer expectations and why traditional communication methods often fall short. Andy shares how firms using Case Status are cutting staff time, increasing five-star reviews, and building more scalable operations. He also dives into the importance of tracking metrics like Net Promoter Score to drive growth. Whether you're managing a small practice or scaling a large PI firm, this episode is packed with practical insights. Discover how better communication can elevate your firm’s brand and bottom line.