In this conversation, Dave Thompson interviews Brad Beeler, a former Secret Service agent, about the importance of communication in law enforcement and everyday life. They discuss the role of communication in interviews and interrogations, the significance of nonverbal cues, and the impact of assumptions on communication. Brad shares insights from his experience as a polygraph examiner and emphasizes the importance of honesty and mental preparedness in polygraph tests. They also touch on the challenges of communication in high-stress situations and the need for respect and rapport in building effective communication.

In this conversation, Brad Beeler, discusses various topics related to polygraph examinations, protective detail, and effective communication. He addresses the use of countermeasures in polygraphs and the prevalence of myths surrounding them. Brad also shares his experience working in protective detail for the Bush administration and highlights the importance of advanced communication and event management in ensuring the safety of high-profile individuals. He emphasizes the use of all five senses in creating a comfortable environment and demonstrates the significance of non-verbal cues, such as handshakes and body language, in effective communication.

Truths:

• Communication is a crucial skill in law enforcement and everyday life.
• Nonverbal cues, such as body language and vocal tonality, play a significant role in effective communication.
• Assumptions can hinder effective communication and should be challenged.
• Honesty and mental preparedness are key in polygraph tests.
• Respect and rapport are essential in building effective communication.
• Advanced communication and event management are crucial in protective detail to ensure the safety of high-profile individuals.
• Using all five senses and paying attention to non-verbal cues, such as handshakes and body language, can greatly enhance communication effectiveness.
• Continuous learning and improvement in communication skills are essential for becoming a better communicator.

Can you be a more efficient and effective communicator? What is your response rate to emails? How do you approach somebody you've never met? Is elevator conversation an essential skill?

Amy Reczek, founder and CEO of Sales and Presence, discusses the importance of effective communication in sales and beyond. She emphasizes the role of nonverbal behavior in building trust and rapport, and highlights the impact of small changes in verbal communication. Amy provides insights on how to personalize emails and avoid filler words to increase engagement and credibility. She also advises on the use of bullet points in emails to improve readability and engagement. Overall, Amy emphasizes the importance of authentic and intentional communication in building relationships and achieving success. In this conversation, Amy Reczek and Dave Thompson discuss the importance of effective communication in building relationships and achieving success. They emphasize the need to be clear, concise, and considerate in all forms of communication, whether it's written, verbal, or nonverbal. They also highlight the significance of preparation before meetings and conversations, including doing research on the other person and showing that you understand their needs and challenges. The conversation covers topics such as the importance of tangible takeaways, the value of fresh perspectives, and the art of follow-up. Overall, the conversation provides valuable insights and practical tips for improving communication skills.

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• Nonverbal behavior plays a crucial role in building trust and rapport in sales and other areas of life.
• Small changes in verbal communication, such as personalizing emails and avoiding filler words, can have a significant impact on engagement and credibility.
• Using bullet points in emails can improve readability and make it easier for recipients to understand and respond to the message.
• Authentic and intentional communication is key to building relationships and achieving success. Effective communication is crucial for building relationships and achieving success.
• Preparation and research before meetings and conversations are essential.
• Tangible takeaways and fresh perspectives can make communication more impactful.
• Follow-up is important, but it should be done with frequency, strategy, and value in mind.

In this conversation, Dave Thompson, CFI and David Lund, CFI discuss various topics related to interviewing and investigations. They talk about their backgrounds and how they got into the field, the importance of treating people with dignity and respect, and the impact of interviewing skills in both professional and personal relationships.

They also address common challenges and questions faced by loss prevention professionals, including the difficulty in protecting product while not impacting sales. Lund provides insights from his leadership experience on how to communicate effectively when challenged by business partners, the media or his own team.

Lund also takes the hot-seat and provides his thoughts on how to handle some of the difficult questions faced by leaders in the loss prevention or asset protection industry. They emphasize the importance of safety and the use of technology in investigations. In this conversation, Dave Thompson and David Lund discuss the importance of recording interviews and the benefits it brings to both the interviewer and interviewee.

They highlight the value of self-reflection and continuous learning in improving interviewing skills. They also emphasize the need for transparency and open communication in the interview process. The conversation concludes with a discussion about the upcoming Elite Training Day and the unveiling of the new Certified Forensic Interviewer Exam.

Truths:

• Treating people with dignity and respect is crucial in both professional and personal relationships.
• Loss prevention professionals should focus on building positive relationships with other departments and external partners.
• The role of loss prevention is not just about preventing theft, but also about ensuring the safety of employees and customers.
• Investigative interviewing is a skill that can be applied in various aspects of life.
• Technology plays a significant role in investigations, including the use of cameras, license plate readers, and facial recognition. Recording interviews can improve interviewer behavior and adherence to training and policies.
• Watching or listening to recorded interviews allows for self-reflection and improvement.
• Continuous learning and curiosity are essential for professional growth.
• Transparency and open communication are key in the interview process.
• Elite Training Day will feature the unveiling of CFI 2.0, an evidence-based update to the Certified Forensic Interviewer designation.