In this episode Matt talks to leadership consultant Joe Pettigrew about investment strategies. They delve into various approaches to investing, sharing insights and experiences to guide viewers in making informed financial decisions. Hear their perspectives on navigating the investment landscape and what to be focusing on for 2025.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #hoteltech #RMS #guestexperience #luxurytravel #loyalty #hospitality

Matt and Ellen, Product Director at Atomize, dive into how Atomize RMS enables real-time, context-aware price optimization for hotels. Ellen shares her journey from product research to UX, emphasizing trust in automation and the evolving role of revenue managers. They explore the shift toward total revenue optimization, the power of guest data, and reflect on what defines exceptional, future-focused hospitality.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #rms

The hospitality industry is undergoing a shift as technology and AI reshape traditional roles. Positions like night auditors and reservation agents are changing. This week Matt caught up with George Barker, Senior Director of Communications, to see what it takes to thrive in this new landscape.
The takeaway? The industry must rethink education and hiring, placing greater value on curiosity, adaptability, and human connection.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem

We’re diving into ten powerful features of Mews that every hotelier should know about. From Apple Wallet integration for smooth key access to smarter guest profile management, these tools aren’t just flashy, they’re genuinely game-changing.

Learn how AI tooltips and payment pre-auths can make check-in faster and easier, while dynamic pricing and automated workflows help boost revenue and cut out the busywork. Plus, we throw in two bonus features!

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem

0:01 Introduction to Mews Features
0:39 Feature 1: Apple Wallet
2:40 Feature 2: Match and Merge Profile
4:08 Feature 3: Tracking Guest Lifetime Value
5:08 Feature 4: AI Tooltips for Personalization
6:14 Feature 5: Streamlined Payment Processes
7:17 Feature 6: Enhanced Security with Passkeys
8:31 Feature 7: Early Check-In Options
10:22 Feature 8: Dynamic Pricing Strategies
11:57 Feature 9: Virtual Credit Card Automation
13:19 Feature 10: Activity Reporting Insights
14:45 Bonus Feature 1: Guest Selfie for Recognition
15:55 Bonus Feature 2: Revamped Accounting Ledgers

Grab your popcorn and cozy chair for a special episode with Mews Founder, Richard Valtr. The two long-time friends and business partners chat about the original vision for Mews as a disruptor, how they earned early customer trust, and what it took to push through industry resistance. They discuss the importance of values, human connections and the future of Mews. And, if you've ever wondered about the history of the name, click that play button.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

Matt sits down with Michael Fitzsimmons, VP of Growth at Mews.
They dive into why a hotel’s website is much more than just a place for booking, it's your digital front door, the first impression, the first experience and essentially the business card of the property.

They explore how a strong, well-designed online presence can make all the difference in converting casual browsers into loyal, paying guests, and why investing in your hotels digital storefront is no longer a nice to have, it's key for growth in competitive markets.

Check out the previous episode on website strategies and direct bookings - https://hubs.ly/Q03lNLfr0

#hoteltech #websitedesign #hotelwebsites #hotelmanagment #hospitality #hospitalitypodcast

0:00 - Introduction to Hotel Websites
0:51 - Michael Fitzsimmons' Background
1:52 - Personal Travel Booking Journey
3:05 - Importance of SEO in Hotel Discovery
4:23 - The Evolving Role of Hotel Websites
5:36 - Website Goals: Conversion vs. Information
9:11 - Hiring for Hotel Digital Strategy
11:36 - User-Friendly Website Platforms
12:56 - Impact of AI on SEO and Website Traffic
14:48 - Identifying Relevant Topics for Travelers
16:37 - Analyzing Engagement Metrics
18:09 - Balancing Aesthetics and Functionality
20:50 - The Role of Influencers in Hotel Marketing
21:47 - Aligning Brand and Guest Experience
23:19 - The Value of Chatbots in Customer Engagement
25:18 - Determining Advertising Budgets
27:57 - Exploring Cost-Free Growth Channels
28:51 - Leveraging Personal Platforms for Engagement
30:04 - Empathy in Content Creation
31:11 - Addressing Booking Abandonment
32:35 - Building Direct Relationships with Guests
34:54 - Utilizing CRM for Guest Retention
37:48 - Memorable Hotel Experiences

Matt dives into his love of pop culture—think Beyoncé and Taylor Swift—and how their approach to performance, feedback, and fan connection can inspire the hospitality world. He shares early hospitality stories, the value of emotional intelligence, and why creativity is key to building memorable, guest-first experiences.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

Meet Matt Welle, CEO of Mews - https://www.linkedin.com/in/matthijswelle/