Send us a text

Send us a text

Memorial Day marks the unofficial start of peak season for vacation rental managers across the country—are you truly prepared? In this tactical episode, we unpack the essential strategies for navigating the "100-day war" that defines our industry's busiest period.

From comprehensive housekeeping preparations to staff motivation techniques, we share battle-tested approaches that successful managers use to maintain quality and sanity during the summer rush. You'll hear practical advice on staging pre-season training sessions (including our innovative property scavenger hunts), creating effective communication systems between departments, and ensuring your billing processes capture every billable moment—a critical factor in maintaining profitability.

The conversation goes beyond just operational readiness to address the human element of peak season management. We discuss creative recognition programs that keep staff motivated when the pressure is highest, including appreciation events, strategic communications, and performance incentives that actually work. One of our favorite tactics? A perfect attendance drawing for big-ticket prizes that significantly reduces those dreaded Saturday morning call-outs.

Whether you're already in the thick of your busy season or planning ahead for next year, this episode provides concrete, actionable guidance from managers who've learned these lessons through decades of hands-on experience. The difference between a chaotic summer and a profitable one often comes down to preparation and systems—let us help you build both.

Ready to transform your peak season experience? Listen now and discover why proper planning truly is the key to profitability in the vacation rental management business.

Send us a text

What does it take to create the #1 rated hospitality experience in America? Marco DiDimesio reveals the strategies that transformed the Candleberry Inn on Cape Cod into TripAdvisor's top-rated bed and breakfast for three consecutive years—an achievement that required far more than comfortable beds and good breakfast.

Marco's journey began with a career pivot from finance to hospitality, driven by an Italian heritage rich in hosting traditions and visits to over 30 different B&Bs as a guest. With business partner Angelo, they purchased an underperforming property with architectural promise, immediately investing in marketing while developing a service philosophy centered on becoming "superheroes" for their guests.

The magic of Marco's approach lies in his concept of the "personal guest"—collecting information before arrival to customize experiences, using breakfast conversations strategically, and turning problems into loyalty-building opportunities. He shares riveting examples of extraordinary service recovery, including driving guests to police stations after accidents and arranging transportation home when their car was totaled. These aren't just good deeds—they're strategic investments in guest relationships that generated 359 consecutive five-star reviews.

For vacation rental managers facing unique operational challenges, Marco offers practical adaptations of his high-touch approach. Quality assurance inspectors can double as experience enhancers by placing personalized welcome items based on guest information. Small farewell gifts (most under $1) create lasting impressions. And his partnership with marketing experts demonstrates how becoming the local authority through authentic content can attract guests researching destinations rather than simply accommodations.

Perhaps most valuable is Marco's staffing wisdom—hiring for attitude over skill, paying above market rates for quality service providers, and finding reliable team members in unexpected places (like the nuns from a local convent who became his most dependable staff). His advice to never use the word "discount"—instead offering "loyalty guest credits"—maintains perceived value while recognizing repeat business.

Ready to transform your guest experience from transactional to exceptional? Marco's proven strategies will inspire you to reconsider every touchpoint in your hospitality journey. Connect with him through InAdvisors or LinkedIn to learn how his expertise can elevate your properties to new heights of guest satisfaction and profitability.

Send us a text

Send us a text

Tim and Tiffany dive deep into the critical importance of owner communication in the vacation rental business, sharing battle-tested strategies to build and maintain strong relationships with property owners.

• Understanding owner communication as the foundation of successful vacation rental management
• Using the FORD method (Family, Occupation, Recreation, Dreams) to categorize owners and personalize communication
• Setting clear expectations about communication preferences and emergency protocols from day one
• Recognizing when a property owner calls their rental a "home" as a potential red flag requiring expectation management
• Implementing aspirational communication tools like newsletters, property-specific market updates, and face-to-face meetings
• Determining who "owns" owner communications within your organization based on personality matching
• Following up all owner communications with written documentation of discussed actions
• Balancing the emotional load of owner communications across team members
• Establishing emergency communication protocols, especially for severe weather events

Join us next time as we share insights from the VRMA Frontline Conference in Savannah, focusing on operational best practices in the vacation rental industry.

Send us a text

Send us a text

Welcome to The Vacation Rental Key Podcast with T and T. Tim Cafferty and Tiffany Edwards are here to give you the key to running a successful vacation rental management business. Listen to their decades of experience in the short term rental business and get "Keys" to make your professional vacation rental management company the best it can be!