Bestselling author and renowned communication strategist Sam Horn joins Michelle on this week’s episode of The Seismic Shift to share the transformative power of language in leadership and life. Drawing from her latest book Talking on Eggshells, Sam walks listeners through a series of seismic shifts in language that will help reduce tension, boost connection, and strengthen leadership presence.

From hospitals to boardrooms, Sam shares real world stories that highlight how common phrases like “you need to,” “should,” or “no, we can’t” often backfire, eroding relationships and escalating conflict. In their place she offers alternative language that frames requests positively, fosters cooperation, and helps leaders connect rather than command.

Whether you're dealing with difficult conversations, wanting to craft more positive internal dialogue, or working to create a healthier culture, this episode provides a roadmap to better communication. Michelle and Sam also discuss the link between communication and connection, and how words can create emotional safety in personal and professional settings. This episode isn’t just about semantics—it’s about reshaping your conversations to shape your results. Sam’s insights are simple to implement, and will no doubt leave a lasting difference on how people lead, relate, and live.

CHAPTERS:
00:00 Words to Lose, Words to Use
01:17 Meet Sam Horn
03:55 Seismic Shifts in Communication
06:05 Replacing “Should” with “Next Time”
07:12 Avoiding “No” and “Can’t Because”
08:02 Power of Reframing Apologies
11:28 Situational Awareness in Communication
13:35 Ditch the Word “But”
17:14 Shift “There’s Nothing” to “There’s Something”
19:51 The Impact of “You Have To” vs. Courtesy
22:41 Ordering at Home and Work
24:46 Deny vs. Reframe in Accusations
25:21 Communicating the Vision
27:03 Words That Shape Environments
29:09 Banning the Word “Problem”
29:48 Return on Connection Through Language
30:20 Final Thoughts from Sam Horn
31:17 Closing and Gratitude

Special thanks to our friend Brian Wayy for the theme music this season!
Track Title: My Hearts On Fire

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Global connection strategist Andy Lopata joins Michelle for an eye-opening conversation about the true meaning of networking and why it's undergoing a seismic shift right now. Far from the outdated perception of awkward meet-and-greets and LinkedIn ads, Andy reframes networking as “professional relationship strategy,” a shift that has not only elevated his own career but is also transforming how leaders approach connection.

Andy shares how his years of building networking businesses evolved into a calling to help others understand the deep value of intentional relationships. He and Michelle then dive into the seven stages of professional relationships, the "Four I’s" model, and take a look at why knowing how people can help is just as important as who you know.

Michelle and Andy also tackle the loneliness epidemic and discuss why in-person connection—whether it’s a business cruise, a coffee catch-up, or a spontaneous detour through the English countryside—is vital for personal and professional well-being. Packed with practical insights and real-life examples, this conversation will inspire listeners to rethink their calendars, prioritize “connection cadences,” and rediscover the value of showing up—not just on Zoom, but at your next team meet-up.

CHAPTERS:
00:00 The cost of losing eye contact in virtual connection
02:25 Andy's story: From family business to global strategist
04:55 The seismic shift in global work and mentoring
08:06 Hybrid work: Productivity vs. connection
10:01 From networking to professional relationship strategy
13:05 Why redefining networking changed everything
15:05 Peaks in popularity: Why connection matters more in uncertain times
18:37 The ROI of in-person interaction
22:41 Snorkeling, business retreats & seeing beneath the surface
24:59 The “Connection Espresso” principle
27:50 Generational gaps and the reality of remote work
30:45 Andy’s relationship strategy: Build, nurture, leverage
31:33 Curiosity, vulnerability, and asking for help
32:17 Connection, energy, and gratitude

Special thanks to our friend Brian Wayy for the theme music this season!
Track Title: My Hearts On Fire

On today’s episode of The Seismic Shift, Michelle welcomes Dr. Laura Hambley Lovett, a leading organizational psychologist and authority on workplace wellness, for a candid conversation about toxic leadership and the damage it inflicts on individuals and companies alike. With decades of experience helping people and organizations flourish, Dr. Laura explains how innovation, productivity, and mental well-being all suffer under toxic leadership.

During their candid conversation listeners will learn how to distinguish between a "difficult" and a "toxic" boss—a crucial insight that determines whether a leader can be coached or must be removed. Dr. Laura introduces her original research outlining eight toxic boss personas, ranging from the egomaniac to the gaslighter, shedding light on behaviors that erode trust, cause burnout, and lead to lasting psychological harm.

Michelle also talks about her own professional journey, including the cost of mimicking authoritarian leadership early in her career, and the relief and success that came when she led with authenticity and empathy. This powerful episode serves as a rallying cry to eradicate toxic leadership and prioritize workplace cultures where people can thrive. Whether you’re in HR, leading a team, or simply trying to survive a harmful boss, Dr. Laura’s research and Michelle’s wisdom offer critical insight and a way forward.

CHAPTERS:
00:00 Innovation Needs Healthy Leadership
01:32 Meet Dr. Laura Hambley Lovett
02:20 Her Path to Becoming “Dr. Laura”
04:42 Human-Centric Workplaces Post-Pandemic
07:08 Seismic Shifts & Toxic Hotspots
09:57 Difficult vs. Toxic Bosses
13:41 The 8 Toxic Boss Personas
16:24 Health Impacts of Toxic Leadership
19:45 Why People Stay Too Long
21:53 A Vision for Healthy Workplaces
24:32 Why CEOs Must Take This Seriously
28:05 Metrics to Detect Toxic Leadership
31:26 Advice for Vetting Future Bosses
33:22 Final Words: “I Wish I’d Quit Sooner”

Special thanks to our friend Brian Wayy for the theme music this season!
Track Title: My Hearts On Fire