In this raw and timely episode of The Route, I unpack what really happens when unexpected problems blindside your pest control business and how one bad event can spiral into every corner of your life if you let it. Whether it’s losing a major client, a surprise tax bill, or watching half your sales team walk away, I show you how to stay grounded in facts, lean into your numbers, and take decisive action without panicking.

You’ll learn:

• Why your emotions can’t lead your business

• The 3-step framework to stop a crisis from spreading

• How tough moments can expose your biggest opportunities

• What not to do when things fall apart

If you’ve ever felt like one problem was about to wreck your whole company, this episode will shift your perspective and give you a real plan to bounce back stronger.

Most pest control owners never learned how to lead. They just got promoted by default. In this episode, I break down a leadership system that eliminates awkward conversations, sets clear standards, and builds a high-performance team without you being the bad guy.

Learn how to create scorecards that hold your team accountable, reward top performers, and protect your culture, without burning out or babysitting employees.

If you’re thinking about starting a pest control business or you're knee-deep in building one, this episode is for you.

I get real about the hard, unexpected, and often painful realities of being a pest control owner. From surprise cancellations and one-star reviews to sleepless nights and the pressure of making payroll, I lay it all out. The stuff no one tells you when you're getting started.

But I also share why, despite the stress, setbacks, and ego hits, running your own business is absolutely worth it.

You’ll walk away feeling seen, supported, and ready to keep pushing forward, even when it’s hard.

If you're in the middle of the grind, you’re not alone.

What can the richest man in the world teach you about running a pest control company?

In this episode, I break down five powerful business lessons from Walter Isaacson’s biography of Elon Musk and show how you can apply them directly to your pest control company. From cutting out waste to raising your standards and building a mission-driven business, this episode is packed with insights to help you grow faster, scale smarter, and build a premium company that stands out in your market.

If you’re serious about leveling up, don’t miss this one.

In this episode of The Route, I break down why pricing your pest control company to “stay competitive” might be the worst move you can make and what to do instead. Learn how to position your company as a premium brand, attract better customers, increase profit margins, and deliver top-tier service that actually sets you apart in a saturated market. From price sheets to technician appearance, service upgrades to brand messaging, I cover every angle of going premium so you can stop chasing the wrong customers and start building a business you love.

If every day in your pest control business feels like putting out fires, this episode is for you. I break down how running your company without systems leads to emotional exhaustion, missed opportunities, and bottlenecked growth. From compensation plans and onboarding to chemical tracking and pricing structures, you’ll learn 6 essential systems that free up your time, protect your margins, and make your business actually scalable.

Stop solving the same problems over and over. Start building a company that runs with or without you.

Most pest control owners don’t love math, but the numbers don’t lie. In this episode of The Route, I break down the three core metrics every business owner must track: Auto-Pay Percentage, Cancel Rate, and Re-Service Rate. These aren’t just vanity stats. They tell the real story about how healthy, scalable, and profitable your company is. I share how to improve each one, how I cut my own reservice rate from 35% to under 10%, and why most owners are stressing over revenue while ignoring the metrics that actually matter. This is the episode that will help you stop guessing and start making smarter, data-driven moves that grow your business the right way.

Most pest control owners know they need to delegate, but when? And to who? In this episode of The Route, I break down the timing, strategy, and mindset behind smart hiring decisions. From solo operator to scaling a team, I share the real reason most businesses stall, the first hire that creates the most leverage, and the exact steps to avoid losing quality as you grow. Whether you're hiring your first tech or your tenth, this episode will help you avoid common traps and scale with confidence.