The Role of Empathy in Leadership with Glenn Poulos
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The Role of Empathy in Leadership with Glenn Poulos
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What if the real competitive edge in sales wasn’t hustle, but humanity?
📊 Research shows that emotionally intelligent leaders drive up to 20% higher performance outcomes (McKinsey, 2023). Yet many still treat empathy as optional in fast-paced industries like sales.
On this episode ofThe Bliss Business Podcast, we’re joined by keynote speaker, entrepreneur, and author Glenn Poulos, whose book Never Sit in the Lobby has become a go-to resource for sales professionals who want to win with integrity.
With over 35 years of experience building high-performing sales teams and scaling companies like Gap Wireless, Glenn shares why empathy is not a soft skill, it’s the core of real, sustainable growth.
🎙️ Hosted by Stephen Sakach and Tullio Siragusa
🎧 Produced by Tullio Siragusa
In this episode, we explore:
• Why empathy is essential in high-pressure sales environments
• How to lead with both performance and presence
• What it takes to build cultures of consistency, care, and results
• Why purpose, not pressure, is the long game for leadership
💬 What’s one way empathy has shaped your sales or leadership style? Share below and join us live.