Join the Refrigeration Mentor Hub here

Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses

This conversation is on effective strategies to better balance on-call duties with personal life, with Aidan Lucey, Refrigeration Mechanic at RAC Services/The Arcticom Group. Aidan shares some great tips for scheduling, family support, and stress management techniques. This one really focuses on the softer skills of effective communication with customers, building a support network, and maintaining positivity on the job - crucial skills for both new and seasoned technicians.

In this episode, we discuss:

-On-call strategies

-Aidan's on-call experience

-Managing stress and prioritizing calls

-Building customer relationships

-Effective communication and integrity

-Handling weekend and urgent calls

-Taking on-call shifts: challenges and strategies

-Building a support network for on-call

-Balancing on-call duties with family life

-Effective communication and scheduling

-Managing stress and mental health during on-call

Helpful Links & Resources:

Episode 237. Tips for New Technicians Getting Into Supermarket Refrigeration with Aidan Lucey

Episode 226. How Busy Technicians Can Better Manage Work and Family Life

Episode 220. Improving Work-Life Balance (Without Compromising Your Success)

Aidan on LinkedIn

The Arcticom Group: https://thearcticomgroup.com/

This conversation is a deep dive into RDM controllers with Kevin Mullis, Technical Manager at Integral UK. We discuss key considerations for setting up and commissioning these controllers, including probe placement, transducer settings, and parameter adjustments. Whether you’re dealing with new installations or troubleshooting existing ones, Kevin has some super valuable insights to help refrigeration technicians ensure your systems run smoothly and efficiently.

In this episode, we discuss:

-RDM controllers overview

-Initial setup and probe placement

-Controller power-up and network connection

-Configuring and testing probes

-Advanced controller settings and troubleshooting

-Understanding valve parameters

-Superheat problems and solutions

-Minimum opening settings

-Manual reading importance

-MOP configuration

-Fan management settings

-Temperature alarms and probes

-Defrost settings and procedures

-Commissioning and troubleshooting

Helpful Links & Resources:

Episode 281. CO2 Experts: Troubleshooting CO2 Systems using RDM Controllers with Kevin Mullis

Episode 246. CO2 Experts: Startup and Commissioning with Kevin Mullis

Episode 227. Getting to Know Transcritical CO2 Supermarket Refrigeration Systems with Kevin Mullis

Kevin Mullis on LinkedIn

Website: Integral UK Ltd.

Join the Refrigeration Mentor Hub here

Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses

In this conversation, we’re taking a behind-the-scenes look at tech support with Andrew Merritts from Pro Chiller. Andrew shares some awesome tips for technicians based on common tech support calls he receives on everything from checking glycol concentration, valve troubleshooting, and maintaining superheat and subcooling levels. We also discuss best practices for chiller operation and how to best communicate with and leverage remote support for better troubleshooting in the field.

In this episode, we cover:

-Technical support insights and processes

-Common technical support scenarios

-Glycol systems

-Advanced troubleshooting techniques

-Andrew’s most challenging support calls

-Tips for better technical support calls

-Chiller tech support tips

Helpful Links & Resources:

https://prochiller.com/

Episode 269. An Inside Look at Tech Support with Premnath Kangatharan of Danfoss

Episode 95. The Growth of Transcritical CO2 Chillers