I discuss LinkedIn Hiring Assistant, Galileo, SuccessFactors Joule, AI as a Coach, AI for performance management, and much much more. Coming back from multiple weeks on the road with clients and vendors, this podcast will expand your thinking and help you build your own business case for AI tools and agents in your own HR organization. And I also share new research on “what will we do when AI takes away 30% of our work!”

While many of us believe AI is a productivity tool, we now know that AI use-cases in HR are for more expansive than you every realized. If you’re trying to understand how to apply AI in HR, listen to this podcast. I share some of the most amazing new innovations coming, and explain that your most important limit will be your own imagination.

Watch this YouTube to learn about the two ways to think about AI applications.

Keywords:

AI in HR, recruitment, productivity, coaching, job descriptions, LinkedIn, generative AI, HR technology, innovation, use cases

Additional Information

LinkedIn Enters AI Agent Race With LinkedIn Hiring Assistant

Digital Twins, Digital Employees, And Agents Everywhere

SuccessFactors Leapfrogs HCM Capabilities: AI, Skills, Talent Intelligence, And More

Introducing Galileo Pro, Your Personal AI Assistant for HR

In this week’s podcast I discuss the trend (and need) for job task re-engineering: breaking down our jobs into tasks, so we can effectively use AI and Agents to speed things up. As more and more vendors announce AI Agents to assist with work, our best opportunity for massive improvement is to “re-engineer” how we do things, not just “add agents” to our current jobs.

As I describe, most companies build job titles in a “mashed potato” approach where we squash a bunch of things into one job description. Thanks to AI we can now think about work differently, and this will impact sales, marketing, HR, engineering, and just about every other function in our companies. In some ways this is a return to the old ERP model of “designing work around the software” but this time the Agents are smart, programmable, and learning! So if we do this well we’re going to see massive improvements in productivity.

I talk about Rolls Royce, EPAM, and the PR battle between Salesforce and Microsoft for “Agent-Tech.” Plus I talk about why Chief Learning Officers have a new role in 2025!

Lots of new ideas to think about here.

Please watch this video for more on this topic.

Additional Information

Get your hands on Galileo Professional: your personal AI assistant for HR

Digital Twins, Digital Employees, And Agents Everywhere

Redesigning Work with AI

Vendors Mentioned

Agentforce by Salesforce

Copilot Agents by Microsoft

Sana Labs (the platform under Galileo)

In this episode of the WhatWorks podcast series, Nick Benaquista, SVP, People and Capability Partner, Chief Administration Office and Strategic Growth at Mastercard, shares how Mastercard has transformed HR from a static, siloed, overlapping model towards the product and consulting-oriented model of Systemic HR. Now in year 2 of the ongoing transformation, the company is continuing to change HR roles, jobs, operating models, and skills, and is using technology and AI to elevate the employee experience and its continuous business transformation.

Interviewee Nick Benaquista, SVP, People and Capability Partner, Chief Administration Office and Strategic Growth at Mastercard

Company Mastercard, a leading US-based global payment solutions provider with 33,000 employees

Additional Information

The Systemic HR Operating Model

Why The World Needs A New Operating Model for Human Resources

The Mastercard HR Transformation Story

Keywords: Employee Experience, HR Technology, Systemic HR, AI in HR, HR capabilities, HR roles