Host Simon Hodgkins welcomed a genuinely inspiring guest: Kim Mackenzie-Doyle, Instigator and CEO of The Big Idea. With a powerful personal story and a passion for reshaping education through creativity and problem-solving, Kim is not just talking about change—she’s building it from the ground up.

00:00 – Welcome & Guest Introduction

00:26 – From Trauma to Firestarter

02:10 – Discovering Design & Defying Expectations

03:40 – The Birth of The Big Idea

06:30 – Education Reform, ADHD, & Mass Collaboration

09:59 – Behind the Scenes: How The Big Idea Works

12:33 – Real Stories, Real Impact

15:05 – What’s Next for The Big Idea & Kim

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In this episode of The Global Discussion, Matt Lyles—Customer Experience (CX) Consultant, Keynote Speaker, and member of the Board of Directors at CX Accelerator, joins Host Simon Hodgkins for a wide-ranging conversation that unpacked the evolving world of customer and employee experience. With a career rooted in marketing, brand management, and CX leadership at FedEx, Matt now helps businesses worldwide build loyalty through one powerful principle: simplicity.

00:00 - Welcome & Introduction to Matt Lyles

00:44 - Matt’s Journey: From FedEx to CX Consultant

04:11 - AI vs. Human Touch: Finding the Right Balance in CX

06:59 - Airline Industry Lessons: Loyalty vs. Cost-Cutting

09:42 - The Power of Community: What is CX Accelerator?

12:50 - The Business Case for Customer Experience and Simplicity

15:33 - The Simple Brand Podcast and the Link Between CX & Employee Experience

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• Spotify ► https://open.spotify.com/show/3QdMqfzyvca6EVlEJ80I4n

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In this episode of The Global Discussion, Host Simon Hodgkins speaks with Jamie Mackenzie, a multi-bestselling author, international speaker, and coach. Jamie's journey is one of transformation—shifting from a high-flying corporate career to a mission-driven path focused on growth and storytelling. His passion for the power of stories has not only shaped his own success but is now inspiring businesses, individuals, and even schools.

00:00 Introduction

02:20 The Story Behind 28 Bags of Sprouts

09:34 From Corporate CMO to Bestselling Author

14:49 Who Jamie Works With

19:27 The Role of AI in Storytelling

23:24 Looking Ahead: The Next 12 Months

25:37 Final Thoughts & How to Connect

Listen to The Global Discussion

• Spotify ► https://open.spotify.com/show/3QdMqfzyvca6EVlEJ80I4n

• Web ► https://www.theglobaldiscussion.com⁠

• YouTube ► https://www.youtube.com/@theglobaldiscussion/videos

• Others ► LinkedIn, X, Instagram, and Facebook Join the newsletter via the website for updates on new episodes