James Garvert, Senior Vice President and General Manager of TransUnion’s TruContact™ Communications and Contact Center Solutions discusses:

- TransUnion’s recent partnership with First Orion and Transaction Network Services (TNS), which enabled branded calling with logos across the top three U.S. wireless carriers

- The technology behind end-to-end call authentication and verification

- The impact of branded calling on businesses, in terms of preventing fraud and improving consumer trust

- Key factors driving branded calling adoption among enterprises

To learn more, visit www.transunion.com

Barbara Dondiego, CEO at AVOXI explores findings from the company's 2024 State of International Voice for the Contact Center Report, including:

- The biggest challenges enterprises face today in terms of voice communications

- The factors driving the shift of voice communication to the cloud and the role of telcos in the cloud voice ecosystem

- How artificial intelligence (AI) impacts the evolution of voice, and what specific AI-driven innovations are enhancing the capabilities of voice solutions

- Why the voice landscape is highly fragmented, and the disadvantages on relying on multiple vendors to manage voice communication needs

To learn more, read the full report at avoxi.com/lp/the-state-of-international-voice-for-the-contact-center

Bryan Smith, Vice President of Product Marketing at First Orion discusses:

- How branded calling enhances operational efficiency and improves customer experience for telcos

- The impact of First Orion's technology on consumer safety and security in telecoms

- Some of the partnerships that have driven the company’s success so far, and how these have benefited both enterprises and consumers

- What's next on the horizon for First Orion, including innovations in improving communication safety, security, and branded calling