Welcome to Business Builder Way, where we explore the pathways to business success with industry experts and leaders. In today's episode, your host Wayne Herring is joined by Scott Broetzmann, founder of Customer Care Management and Consulting (CCMC). Scott shares his journey in enhancing customer experiences and the profound impact of his work through studies such as the "customer rage survey." We dive into the significance of making businesses more accessible, the art of customer problem resolution, and the critical role of authentic employee training. We'll also explore how Scott's research uncovers deeper societal issues, from customer rage to marketplace conflicts. Join us as we unpack actionable insights for small business owners, delve into Scott's approach to long-term client relationships, and navigate the challenges of implementing change based on customer data. Whether you're looking to boost customer retention or understand the evolving landscape of customer satisfaction, this episode is packed with valuable takeaways to help you build your business in a meaningful way.

Links:

LinkedIn: https://www.linkedin.com/in/scott-broetzmann-6015741

National Customer Rage Survey: https://customercaremc.com/resources/the-national-customer-rage-survey/

https://www.linkedin.com/in/mikel-bowman-256137122

https://bowmanlegacies.mykajabi.com/

Join us for another episode of the Business Builder Way podcast with host Wayne Herring. Our guest Mikel Bowman shares his transformative leadership journey, using the samurai sword as a metaphor to highlight life integration rather than work-life balance. Mikel describes his evolution from traditional leader to mentor as he helps others reach their full potential.

Mikel discusses key insights from his book and the "Lead from the Middle" conference, showing how anyone can drive organizational change, regardless of their position. Through his work with his wife, Mikel demonstrates how trust and strategic alignment can unite both personal and professional life.

This episode provides both inspiration and practical guidance for effective leadership. Join us as we explore the art of life integration with Mikel Bowman.

Welcome to another episode of the Business Builder Way! Join host Wayne Herring as he sits down with industry leader Chris Tatge, co-owner of Dynamic Construction and DC Materials. This episode is a deep dive into Chris's remarkable journey from a 17-year-old framing carpenter to becoming the force behind Wisconsin's largest framing contractor and a fast-growing materials supplier. Discover how Chris's passion for carpentry and strategic business acumen propelled his company to grow by over 1100% in just three years. He shares insights on his unique business model that integrates a lumber yard, offering clients unparalleled value and control over the construction process. Tune in to learn about Chris's management philosophy, the power of mentorship, and how he balances the demands of a thriving business with personal commitments. Whether you're in the construction industry or an aspiring entrepreneur, Chris's story is an inspiring testament to innovation, collaboration, and community success. Don't miss this conversation that explores both the tactical and personal aspects of building a successful business.

Linkedin: https://www.linkedin.com/in/chris-tatge-38007a72/

Welcome back to the Business Builder Way podcast! In this episode, we have the pleasure of speaking with Chip Hautala, the visionary CEO behind MotionSource, a thriving company in the industrial lubrication and hydraulics sector. Inspired by Bruce Springsteen's motto, "Nobody wins unless everybody wins," Chip has cultivated a unique company culture where teamwork and collaboration are at the forefront. Join us as he shares his journey from an IT consulting business owner to leading MotionSource with a focus on innovation, inclusivity, and empowerment. Chip emphasizes the importance of coaching and creating leaders within his team, fostering an environment where sharing knowledge is key. Discover how MotionSource has adapted through digital transformation and how Chip's dedication to empowering his employees has led to success beyond the bottom line. Whether you're a seasoned business owner or an aspiring entrepreneur, Chip's insights will inspire you to build a business that serves not only customers but also employees and the broader community. Tune in to hear how this behind-the-scenes industry is crucial to keeping the wheels of many sectors turning smoothly!

Welcome to Business Builder Way! In today's episode, host Wayne Herring and guest Randy Martin dive into the world of trail construction and outdoor business success. Randy, the founder of Trailscape, shares his insights on the importance of trust and negotiation in contracts, emphasizing the company's expertise in fire breaks that have saved homes during wildfires. They discuss the specific details of their trail construction process, attracting like-minded individuals to work on unique outdoor projects, and their approach to scheduling work. They also explore Randy's plans for the future of his business and finding a successor to carry on his legacy. Tune in to hear about the artistry, passion, and leadership behind building a successful outdoor business.

Links:

http://Trailscapeinc.com

Randy Martin

randy@trailscape.net

Serving the state of California & Montana

Listen to and leave a review for The Business Builder Way on your favorite podcast platform

Apple Podcasts:

https://podcasts.apple.com/us/podcast/the-business-builder-way/id1651043424

Spotify: https://open.spotify.com/show/5Hh9V5ApORSElzy0jY8WPS?si=029ba84e09fb4213

Welcome to the Business Builder Way podcast! In this episode, we dive deep into the inspiring journey of Tiffany and Kevin Putalavage, founders of 5 Star Heating and Air. Join us as we uncover their incredible story of perseverance, sacrifices, and ultimate success as they share their experiences of starting a business during the COVID-19 pandemic. From balancing family life to setting and achieving goals, Kevin and Tiffany demonstrate how faith, communication, and teamwork have been instrumental in their business growth. Listen in as they reveal their strategies for maintaining a strong company culture, building trust with their customers, and navigating the challenges of entrepreneurship. Get ready to be motivated and inspired by the Putalavages' unwavering dedication and determination towards achieving their vision. Tune in now to learn from their valuable insights and wisdom on Business Builder Way!

Additional Links:

https://www.5starcomfort.net

Listen to and leave a review for The Business Builder Way on your favorite podcast platform

Apple Podcasts:

https://podcasts.apple.com/us/podcast/the-business-builder-way/id1651043424

Spotify: https://open.spotify.com/show/5Hh9V5ApORSElzy0jY8WPS?si=029ba84e09fb4213

Welcome to a new episode of Business Builder Way! In this episode, our host Wayne Herring sits down with the inspiring Gabe Grifoni, CEO and co-founder of Rufus Labs, a wearable technology company. Join them as they delve into Gabe's journey of raising funding, developing innovative industrial wearables, and navigating the delicate balance between work and family life while working from home. Discover valuable insights on casting a vision, team investment, and the evolution of a company's mission. Stay tuned as Gabe shares his personal experiences, business strategies, and the essential role of mindset and attitude in building a successful team and company.

Check out Gabe Grifoni's, pages linked below:

Sign up to schedule a free demo: https://scanners.getrufus.com

or call 866-GET-RUFUS

LinkedIn: https://www.linkedin.com/in/wcgabe

Listen to and leave a review for The Business Builder Way on your favorite podcast platform

Apple Podcasts:

https://podcasts.apple.com/us/podcast/the-business-builder-way/id1651043424

Spotify: https://open.spotify.com/show/5Hh9V5ApORSElzy0jY8WPS?si=029ba84e09fb4213

Welcome to the Business Builder Way podcast, where we provide essential insights for entrepreneurs and business leaders. In this episode, host Wayne Herring dives deep into the world of family businesses and the complexities of sales management with guest Gretchen Gordon. Gretchen, the founder of Braveheart Sales Performance, shares her experiences, challenges, and triumphs as a sales expert and entrepreneur. From her transition to sales management to the inception of her successful company, Gretchen provides valuable lessons for new sales managers and business owners. She also reflects on the importance of networking, genuine connections, and the mindset required for business success. Tune in to hear Gretchen's inspiring journey, her expert advice for navigating the family-business dynamic, and her strategies for building a thriving sales team.

Get in touch or see Gretchen Gordon's content, pages linked below:

Website: https://www.gretchengordon.com

LinkedIn: https://www.linkedin.com/in/gretchengordonbraveheart/

Listen to and leave a review for The Business Builder Way on your favorite podcast platform

Apple Podcasts:

https://podcasts.apple.com/us/podcast/the-business-builder-way/id1651043424

Spotify: https://open.spotify.com/show/5Hh9V5ApORSElzy0jY8WPS?si=029ba84e09fb4213