During this second in a two-part episode, The Auto Ethnographer’s host John Stech speaks with Benny Oeyen, a Belgian who is passionate about building bridges between cultures. With automotive experience on four continents and with four distinctly different automakers, he is well-prepared to speak on cultural impacts in the industry. Benny is in the unique position of having worked for automakers in or from three major Asian countries, Mazda, Kia, and GM China. He is energetic and tells his story in a candid, compelling way weaving together the cultural aspects to the product strategy.

This week Benny tells of his challenges working with Kia Motors Europe as Vice President of Marketing & Product Planning. In 2009 he was one of the first non-Koreans to attain this level within the company and it was a critical time. Kia was on the cusp of transitioning from a maker of cheap, relatively unstylish cars to the Kia we know today, the purveyor of highly-styled, fully-equipped quality vehicles. Benny would play a crucial role in helping Kia achieve that transition with European consumers.

One critical point he discussed was trust in the Kia brand. Benny was a proponent of expanding Kia’s vehicle warranty from 2 years (the European minimum) to 7 years. He recounts in detail how that happened and mentioned a television advertisement he developed to help sell the concept to consumers. The advertisement can be found here at “7 is better than 2”: https://youtu.be/HEdMmP7jbBQ?si=gGhlI2RhO3CwnH2j

Following his five year stint with Kia, Benny joined in the rush for China. He explained that the largest automotive market on the planet was a must-have checkmark on the CV for any C-suite executive. General Motors China afforded him the opportunity as Vice President Product Planning & Strategy in the Chinese market. He spent three years in Shanghai learning the intricacies of the Chinese market and fickle consumer. He also observed trends on the rise of the Chinese auto industry a decade ago, long before the alarm bells began to ring for traditional automakers.

Benny rounds out the episode with some sound advice for people considering moving out of their home country and into a new culture. Listen in on the conversation to learn more about his insights.

Benny is now leveraging his experience in the global automotive industry as the European Managing Partner of Automobility Ltd, a consultancy focused on global mobility initiatives. You can learn more about Automobility Ltd at their website: https://automobility.io/

For more information on The Auto Ethnographer, please visit the homepage at https://www.auto-ethnographer.com

During this two-part episode, The Auto Ethnographer’s host John Stech speaks with Benny Oeyen, a Belgian who is passionate about building bridges between cultures. With automotive experience on four continents and with four distinctly different automakers, he is well-prepared to speak on cultural impacts in the industry. Benny is in the unique position of having worked for automakers in or from three major Asian countries, Mazda, Kia, and GM China. He is energetic and tells his story in a candid, compelling way weaving together the cultural aspects to the product strategy.

In Episode 14 the conversation focuses on Benny being Mazda Europe’s first non-Japanese employee, a Product Manager. It was a learning process from both sides with Benny learning his employer’s culture and Mazda learning about European customer requirements.

Long enamored with American culture and cars, Benny shifts over to Chrysler Europe in its upstart European office in Brussels. Here he helps define customer needs for American engineers that know exclusively how to engineer large-engined vehicles for American tastes. Indeed, the opening seconds of the podcast highlights Benny’s challenge of asking engineers for Europe-specific content and specifications on Chrysler, Jeep, and Dodge vehicles. He would go on to working for Chrysler Corp (later DaimlerChrysler) in the World Headquarters in Michigan as well as in Switzerland in senior roles.

Episode 15 next week continues Benny's story at Kia Motors Europe and General Motors China in Shanghai.

For more information about The Auto Ethnographer please visit the homepage at https://www.auto-ethnographer.com

This week Dr. Edwin Pang, a noted automobile tire expert, joins The Auto Ethnographer to discuss his journey from student in Malaysia and England to tire development engineer in Germany.

Born and raised in Malaysia, Edwin opted to study with the University of Nottingham both on their Southeast Asian as well as UK campuses. It was his first time living outside of Malaysia and a big step in gaining personal independence in his life and career.

On graduating with a Ph.D. in Engineering he took a role in Malaysia with Bosch, the world’s largest automotive supplier. Here he had first close exposure to the German culture through experiences with German upper management as well as interns coming in from Germany. He recounts some of his observations, including the impact of German expats eating spicy Malaysian dishes! He even recalls the emotional challenge of sundowning an acquired factory in the United States and migrating the product’s production to Malaysia.

Although the product he supported in a manufacturing environment was not automotive-related, the experience led him to the next step in his career, and something that would become a passion, automotive tires.

Edwin’s career truly gained traction at Continental Tire. He worked 8 years for Conti with 2.5 years spent in Malaysia and 5.5 years worked in Hannover at Conti’s engineering headquarters. During these years he mastered both the manufacturing, design, and testing of automotive tires.

After deciding to return to Malaysia as a result of the Covid-19 pandemic, Edwin opted to turn passion into entrepreneurial career. He started TopTireReview.com, a tire testing and review service targeted at Malaysian customers that did not have a good understanding of the importance of tires on their vehicles. He performs annual tests on the newest tires then rates and compares them for consumers. In addition, he works with dealers and wholesalers to educate consumers in on-site workshops and seminars.

From student to professional to entrepreneur. From Malaysia to the UK to Germany and back to Malaysia. Join in to hear Edwin tell his story and the observations he made along the way. Ultimately, he recommends others to do the same, to see the world and experience new cultures when provided the opportunity.

For more information on The Auto Ethnographer, please visit the homepage at https://www.auto-ethnographer.com

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