エピソード

  • Grease, Grit, and the AI Girl Who Took the Call & How a tire shop stopped missing calls and started booking more business—with a little help

    Grease, Grit, and the AI Girl Who Took the Call & How a tire shop stopped missing calls and started booking more business—with a little help
    2025/04/17
    In this episode of Voice First AI, the host, Michael, shares how Ava, the AI-powered receptionist, is revolutionizing the auto repair industry. He recounts how Ava, by answering phones in a busy auto shop, helps capture more business while relieving the technicians from the disruption of answering calls. The AI receptionist handles everything - from answering inquiries, scheduling appointments, sending call summaries, and even managing a shop’s Google Sheet or CRM - all in a seamless, professional, and efficient manner. The podcast also touches on Ava's smart features, like the status lookup assistant and voice command appointment booking, which provide added convenience. Additionally, listeners are introduced to Ava's referral program, designed to reward shop owners for sharing their positive experience with Ava with fellow shop owners. An exciting teaser promises a tale about Ava's interaction with a customer convinced their car was haunted, promising further proof of Ava's skillful handling of every type of call.
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    11 分
  • The Angry Caller, the Calm AI, and the Best Customer Service Moment I Never Had | When Aiva met Mr. Shouty… and absolutely handled it.

    The Angry Caller, the Calm AI, and the Best Customer Service Moment I Never Had | When Aiva met Mr. Shouty… and absolutely handled it.
    2025/04/17
    In this episode of Voice First AI titled: 'The Angry Caller, the Calm AI, and the Best Customer Service Moment I Never Had,' Michael explores an interaction with an irate customer that was defused by the AI named Ava. Ava, programmed to gauge customer emotions and respond calmly, effectively diffused the tense situation and turned it into a positive customer experience. The owner of a plumbing company, struggling to handle a high volume of calls, uses Ava to manage customer complaints. One customer's anger was quickly quelled by Ava's calm, collected, and solution-oriented response strategy, serving as a testament to the potential benefits that AI can bring to a business's customer service department. Ava's story highlights the tremendous potential of AI in improving customer experience by taking the emotional volatility out of the equation.
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    9 分
  • The Voice That Closed a $2,000 Deal While I Slept: How AI answering services are transforming missed calls into money.

    The Voice That Closed a $2,000 Deal While I Slept: How AI answering services are transforming missed calls into money.
    2025/04/17
    In this episode of Voice First AI, Michael delves into the potential advantages of AI voice assistants, specifically an AI solution named AIVA. He begins with an intriguing anecdote about waking up to a $2,000 deal closed by AIVA overnight, while he was asleep. Michael moves on to discuss how small businesses, from auto-repair shops to dentist offices, are losing potential revenue to missed calls and how solutions like AIVA are bridging this gap. The AI assistant can carry out tasks ranging from answering calls, booking appointments, and qualifying leads 24/7, resulting in improved efficiency and customer satisfaction. Finally, Michael paints a compelling picture of the future where AI assistants, with personalized voices and advanced answering capabilities, enhance customer experience and boost operational productivity round-the-clock. The audience is teased with a hint about the following episode and encouraged to try out AIVA for their businesses.
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    9 分
  • AI Therapists: A Revolution in Mental Health or a Risk to Human Connection?

    AI Therapists: A Revolution in Mental Health or a Risk to Human Connection?
    2025/03/18
    In this episode of The Authentic AI Podcast, host Michael Pierce discusses the increasing role of Artificial Intelligence (AI) in mental health. From the integration of AI chatbots and voice assistants in therapy to handling administrative tasks and client screenings, the conversation uncovers how AI can support and enhance the work of human therapists. However, the podcast doesn’t shy away from acknowledging AI's present limitations in truly understanding human emotions. The importance of the human touch in therapy is recognized, and ethical considerations concerning AI's role in diagnosis and treatment are raised, making the case for a future where AI and human therapists work in tandem not only to elevate patient care but also to ensure the indispensable elements of trust, understanding, and genuine connection. The conclusion reinforces the need for responsible AI usage and emphasizes AI as an ally, not a replacement for human empathy.
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    4 分
  • Decoding Reality: Using AI to Unlock the Frequency of Grabovoi Numbers

    Decoding Reality: Using AI to Unlock the Frequency of Grabovoi Numbers
    2025/03/14
    Michael Pierce, CTO of SmartOptimize, hosts an intriguing episode of The Authentic AI Podcast exploring the mystery of Grabovoi numbers. These number sequences, believed to influence reality, are analyzed using AI to unlock their inherent resonance and convert them into harmonic tones that may affect our brain and subconscious mind. The experimental episode delves into the process of converting the mathematical structure of the numbers into specific sound frequencies, with applications in such areas as influencing financial success. Highlighting the interplay of science, math, and consciousness, the podcast encourages listeners to try these AI-generated sounds themselves and share their experiences. Michael concludes with a promise of countless future possibilities in this domain of frequency-based technology.
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    3 分
  • AI Smackdown: The Ultimate Chatbot Showdown at UC Berkeley

    AI Smackdown: The Ultimate Chatbot Showdown at UC Berkeley
    2025/03/11
    In this episode of The Authentic AI Podcast, Michael Pierce reviews a competition between ten leading AI chatbots, including well-known contenders like Google’s Gemini 1.5 Pro and OpenAI’s ChatGPT-4o. The episode examines the strengths and weaknesses of each AI model, emphasizing aspects such as accuracy, conversational flow, citation capability, and unique quirks. The podcast goes into detail about the potential of combining these AI models, i.e., stacking, to enhance their individual capabilities. The problems commonly encountered with these chatbots, and how stacking can address these, are also discussed. Further, Michael imparts some strategies for using an ensemble of chatbots effectively and gives a glance at the future of AI chatbots. Finally, the episode wraps up with the winner of the AI chatbot competition and its implications for AI usage.
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    4 分
  • Meet A.I.V.A: The AI Answering Service That Never Misses a Call!

    Meet A.I.V.A: The AI Answering Service That Never Misses a Call!
    2025/03/05
    In this episode of The Authentic AI Podcast, Michael Pierce, CTO of SmartOptimize, discusses the challenges of managing voicemails and the power of AI in addressing them. He introduces listeners to Ava, an AI answering assistant that answers calls when you can’t, engages the caller, and sends an instant text summary. He addresses the issue of lost business opportunities caused by unanswered calls and presents the AI solution as an efficient and smart way to handle business communication. He emphasizes Ava's ability to provide instant, concise SMS call summaries, which empowers professionals by keeping them up-to-date without time-consuming voicemail retrieval. Michael advocates for the adoption of AI technology like Ava for hassle-free call management.
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    3 分
  • "GPT-4.5 Unleashed: The Next Leap in AI Evolution"

    "GPT-4.5 Unleashed: The Next Leap in AI Evolution"
    2025/02/28
    In this episode of The Authentic AI Podcast, host Michael Pierce discusses the latest breakthrough from OpenAI – GPT-4.5, highlighting its key improvements and the enormous strides in speed, accuracy and reasoning it offers. He underscores the potential benefits for businesses, especially in applications like automation and content creation. The episode explores how GPT-4.5 can create more intuitive AI agents and enhance various areas in a business, such as customer service, sales automation, and content creation. Touching upon future prospects, Michael speculates about the further revolutionary steps in the fields like GPT-5. He encourages listeners to harness the power of GPT-4.5 in their ventures and stay updated about ongoing AI advancements through the podcast.
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    4 分