We’re excited to share the latest episode of The ASHHRA Podcast, featuring an enlightening conversation with Pam Teufel, Senior Vice President and Chief Human Resources Officer at Mainline Health in Philadelphia. Join us as we delve deep into the "business of healthcare," uncovering the complexities and innovative strategies needed to thrive amidst financial challenges.

🎙️ Episode Highlights:

• Pam Teufel's Journey:

From a teenage start at Wegmans and a stint in Broadcast Journalism to a distinguished career in Human Resources across prominent healthcare institutions.

• Financial Strains on Health Systems:

With fewer than 25 systems making a profit, Pam shares how alternative revenue streams and affiliations can spell success.

• Revenue Model Dilemmas:

Discover how Medicare/Medicaid reimbursements and commercial insurance negotiations impact financial viability, and learn about the "silver tsunami" influencing patient demographics.

• Shifts in Patient Care Delivery:

Understand how the transition of procedures to ambulatory surgery centers is reshaping hospital revenues and patient flow.

• Operational Innovations:

Pam discusses joint ventures, lean service delivery, and integrating technology like telehealth and 'hospital at home' setups to save costs and improve care.

• Employee Engagement & Efficiency:

Learn the importance of empowering frontline employees, leveraging AI to optimize task delegation, and removing work-related pain points to foster a committed workforce.

• Patient-Centric Approaches:

From preventive healthcare initiatives to specialized post-discharge clinics, Pam emphasizes the necessity of coordinated care and efficient health management.

📌Key Discussion Points:

• Impact of Preventive Healthcare:

Pam strongly advocates for routine screenings like mammograms and colonoscopies to prevent severe health issues and reduce overall costs.

• Telehealth & Technology:

Post-COVID-19, telehealth's rise from 5% to 15% highlights its role in expanding remote care, complemented by in-home healthcare models supported by technology partners.

• DRG and Payment Systems:

Gain insights into the Diagnosis-Related Group (DRG) billing codes and the challenges hospitals face in balancing costs with fixed payments.

• Supporting the Elderly:

Whether through communal group homes or direct family care, the conversation underscores the vital need for preparing for aging and end-of-life care.

🤔 What’s Next? Pam Teufel shared poignant points on the ever-evolving landscape of healthcare, stressing the importance of early conversations about aging and death, especially for the "sandwich generation" balancing care for both children and elderly parents.

Thank you for being a part of The ASHHRA Podcast community. Stay tuned for more expert insights and discussions to help navigate the future of healthcare.

The ASHHRA Podcast Team

Sponsor information

www.LFG.com/Healthcare

Lincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc.

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This episode is brimming with valuable insights, particularly for healthcare professionals looking to navigate the complexities of retirement and employee benefits. Hosted by Bo Brabo and Luke Carignan, the episode features the expertise of Rachel Duncan and Kameka Grady from Lincoln Financial, our proud sponsor for January 2025.

Key Highlights from the Episode:

1. Asset Distribution and Financial Literacy:
   
   • Rachel discusses the critical issue of asset distribution in retirement accounts, underscoring the necessity of personalized education. She notes that an astounding 88% of full-time healthcare workers carry debt, which significantly impacts their retirement savings.
2. Supporting the Healthcare Workforce:
   
   • Rachel emphasizes the indispensable role of healthcare workers, portraying them as selfless service providers and unsung heroes. She also shares a touching personal story about her daughter's aspiration to enter the field of nursing.
3. Customization Over One-Size-Fits-All:
   
   • Lincoln Financial adopts a tailored approach to financial education, moving away from a one-size-fits-all model. This strategy includes offering one-on-one support and virtual tools to enhance financial literacy among healthcare employees.
4. Pioneering Solutions with Candidly:
   
   • Rachel introduces Lincoln Financial's partnership with Candidly, a company dedicated to helping healthcare workers with student loan refinancing and forgiveness, achieving an average monthly savings of $400 for participants.
5. Addressing Retirement Challenges:
   
   • Kameka outlines strategies for paying off debts, managing student loans, and creating actionable retirement plans. She also discusses Lincoln Financial’s involvement in the Collaborative for Equitable Retirement Savings, targeting disparities in retirement savings systems by race and gender.
6. Impact of Financial Education:
   
   • The episode sheds light on the significant wealth gap exacerbated by financial illiteracy. Programs like Lincoln Aspires aim to build trust and provide customized financial education to ensure equitable retirement outcomes.

Exclusive Insights for HR Professionals:

• The emphasis on the paternalistic approach of healthcare employers, like CEOs personally writing thank-you notes, highlights the importance of creating a supportive work environment.
• The significance of in-person interactions for benefit education and the successful integration of virtual formats post-COVID-19 is discussed, demonstrating the adaptability required in current times.

Stay Tuned:

The conversation about financial literacy and retirement planning in healthcare continues to evolve. Make sure to subscribe and stay tuned for more enlightening episodes from The ASHHRA Podcast, where we bring you frontline insights to empower the future of healthcare.

Thank you for being part of our community!

Warm Regards,

The ASHHRA Podcast Team

Sponsor information

www.LFG.com/Healthcare

Lincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc.

Support the show

We had the pleasure of chatting with Russell Podgorski, Executive Director of Talent Acquisition at Providence, on this episode of The ASHHRA Podcast. We dove deep into the evolving world of healthcare recruitment, organizational culture, and leveraging technology for talent acquisition. Here are three key takeaways from our insightful conversation:

• Innovation in Talent Sourcing: Russell emphasizes the importance of combining advanced technology with genuine human interactions. By integrating CRM systems and AI, organizations like Providence can tailor candidate experiences and enhance relationship-building, ensuring the right fit beyond just resumes and cover letters.
• Organizational Culture Match: Aligning a candidate's character and leadership style with the organization's culture is crucial. As Russell shared, focusing on soft skills, such as organizational agility and consensus influence, has significantly improved retention rates and leadership effectiveness at Providence.
• Beyond Traditional Applications: Traditional application processes often fall short in capturing top talent. Networking, personal connections, and innovative approaches to recruitment can more effectively identify and secure the best candidates. Technology can play a pivotal role in optimizing this, enabling candidates to be matched with roles that truly suit their skills and aspirations.

Tune in to The ASHHRA Podcast for more on how Providence is leading the way in healthcare recruitment, and gain valuable insights that could transform your approach to talent acquisition!

Best Regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

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This episode of The ASHHRA Podcast features an insightful conversation with Vishal Bhalla, a leading expert in healthcare and AI. This episode delves into innovative ways artificial intelligence is shaping the future of HR and healthcare.

Key Highlights:

1. Data-Driven Decision Making:
   Vishal emphasizes the crucial role of providing employees with data at the right time, in the right language, and at the appropriate literacy level. With frontline workers often facing barriers in understanding their benefits, this episode explores how AI can provide 24/7 multilingual support, making benefits more accessible.
2. AI in Emotional Intelligence:
   Discover how AI technology can detect emotional tones during phone conversations, escalating high-emotion cases to human agents for better support, and automating form filling through voice input for simple, real-time feedback systems.
3. Health Literacy and Inclusivity:
   The importance of health literacy and access to healthcare solutions takes center stage. Vishal discusses how AI can bridge the knowledge gap, ensuring everyone receives the care they need, irrespective of their literacy level or language barriers.
4. HR’s Strategic Evolution:
   Transitioning from a tactical to a strategic entity, HR is now engaging deeply with marketing and demographic analyses. This episode discusses the shift in HR's role, aligning organizational goals with technology and AI-driven insights.
5. Tackling Workplace Violence with Predictive Analytics:
   Learn how predictive analytics can help foresee and mitigate workplace violence, transforming HR into a proactive rather than reactive force within organizations.
6. Real-World Applications of AI in Healthcare:
   From managing data responsibly for informed decision-making to practical applications like comparing healthcare services for cost-effectiveness, Vishal illustrates how technology can streamline healthcare processes and improve overall operational flow.

Must-Listen Segments:

• The Labor Shortage Myth:
  Vishal and the hosts examine the perceived labor shortage in healthcare, proposing that it's more about task distribution. Discover how AI and automation can alleviate non-primary tasks, allowing healthcare professionals to focus on patient care.
• Sector-Specific HR Insights:
  Unique HR challenges within healthcare are discussed, governed by the diverse experiences of healthcare staff and the importance of customizing human experiences in patient care.

Wrap-Up:

Hosts Luke Carignan and Bo Brabo wrap up the episode by reflecting on the wealth of knowledge shared by Vishal. They underscore the importance of aligning AI developments with human needs, ensuring that personal engagement remains a cornerstone in healthcare.

Stay tuned for more enlightening conversations on The ASHHRA Podcast!

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

Support the show

This episode of The ASHHRA Podcast, features an insightful conversation with Karla Muniz, the esteemed Chief People Officer at IMA Medical Group in Central Florida. Join our hosts, Bo Brabo and Luke Carignan, as they dive deep into Karla's extensive career and her invaluable contributions to both the HR field and the boardrooms of non-profit organizations.

In This Episode:

The Intersection of HR and Non-Profits: Karla shares her experiences from serving on various non-profit boards for 12-14 years, emphasizing the critical role HR professionals can play in strategic planning and leadership evaluation. She highlights the unique value that HR skills bring, especially in organizations often lacking a full HR department.

Career Journey and Innovations: From her beginnings with a paid internship at a call center to pivotal roles at JPMorgan Chase and AdventHealth, Karla's journey is a testament to growth and innovation in HR. Learn about her groundbreaking work with AI in recruitment and her leadership in large-scale ERP implementation projects affecting tens of thousands of employees.

People-First Approach: The episode underscores the importance of prioritizing people, process, and technology (PPT) in that order. Karla and the hosts discuss the significance of empathy, change management, and involving employees in process improvements, particularly in the ever-evolving landscape of healthcare.

Collaborative Efforts: The conversation also sheds light on the crucial relationship between HR and IT departments. Karla shares how leveraging IT resources can enhance HR processes and drive organizational success, supported by real-world anecdotes and personal experiences.

Empowering Change: Karla’s commitment to empowering her team and fostering innovation during COVID-19, particularly through the development of an employee redeployment app, showcases her leadership and dedication to both her organization and community.

We hope you find this episode as enriching and inspiring as we did! Don’t forget to connect with Karla Muniz and share your thoughts on this episode with us. Your feedback is always appreciated and helps us bring you the best content.

Thank you for being a valued member of our podcast community. We look forward to your engagement and support in our ongoing journey to explore the dynamic world of HR.

Best Regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

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This episode of The ASHHRA Podcast features an enlightening conversation with Adele Johnson-Kebe, VP and CHRO at Dayton Children's Hospital. Hosted by Luke Carignan and Bo Brabo, this episode delves deep into topics of leadership, talent management, and the evolution of organizational practices post-COVID.

🎙️ Episode Highlights:

• Pandemic-Driven Leadership Lessons: Adele shares her insights on how the pandemic has reshaped leadership, underscoring the importance of adapting learned skills for future practices.
• Crisis Leadership: Bo draws intriguing parallels between the healthcare and airline industries, emphasizing the importance of preparedness and learning from past crises.
• Emotional Intelligence: Discover the growing focus on empathy, conflict management, and understanding – crucial competencies that set successful leaders apart.
• Diversity, Equity, and Inclusion (DEI) 2.0: Adele introduces an evolved perspective on DEI, highlighting the importance of creating a culture of belonging and understanding personhood beyond traditional metrics.
• Real-Life Leadership: Hear moving stories that illustrate leadership through compassion and action, showing that true leadership can come from any role within an organization.
• Child-Focused Mission: Adele discusses Dayton Children's dedication to providing optimal health for all children, emphasizing the hospital’s mission-driven approach that naturally fosters lower turnover rates.

💡 Key Takeaways:

• Adapting Leadership Post-COVID: Assessing leadership qualities and fostering emotional intelligence are more important than ever in our evolving work environments.
• Ethical Decision-Making: Organizations must continually strive to "do the right thing," especially in times of crisis, and this should be guided by strong HR and ethical frameworks.
• Encouraging Risk and Growth: Leadership at all levels must encourage individual contributors to take leadership risks and grow from their experiences.
• Purpose-Driven Organizations: Effective leaders inspire and motivate by ensuring every individual feels seen and valued—integral to keeping a dedicated workforce engaged and committed.

We hope you find this episode as inspiring and thought-provoking as we do. Tune in now to gain valuable insights into compassionate and effective leadership!

Thank you for being a part of our community. Together, let's lead with purpose and compassion.

Warm regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

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Dive into a riveting conversation with Holly Turner, the accomplished CHRO and market operations leader at Baptist Memorial Healthcare in Memphis, TN, alongside co-hosts Bo Brabo and Luke Carignan.

Episode Highlights:

• Holly Turner's Journey: From her early days as an administrative intern to ascending to a top leadership role, Holly's story is a testament to the power of mentorship and relentless dedication. Learn how Dr. Paul Fitzgerald and HR director Jerry Barbary recognized and nurtured her potential.
• Keys to Holly's Success: Discover Holly's "3 R's"—Responsiveness, Resourcefulness, and Relationships—that have been pivotal in her career growth. A blend of innate skills and refined strategies through mentorship shaped her path.
• Technology in HR: Anne Segura Manint discusses the transformative impact of AI and technology in modern HR practices. Learn how these advancements are streamlining processes and allowing HR teams to focus more on human interaction and meaningful employee engagement.
• Embracing Mistakes and Learning: Holly shares personal anecdotes about mistakes that became learning experiences. With stories from Bo’s military days, this segment emphasizes the importance of resilience and accountability.
• ERP System Transformation: Holly provides insights into the ongoing ERP system improvement at Baptist Memorial—an effort to enhance organizational processes in a post-pandemic world.

Key Takeaways:

• Mentorship's Role: Understand how mentors like Jerry Barberie and Brenda Johnson played crucial roles in shaping Holly's approach to HR. Their supportive reactions to mistakes highlighted the importance of learning and growth.
• Creating a Supportive Environment: Holly believes that a work culture rooted in professional love and trust allows team members to own mistakes, fostering a culture of openness and effective problem resolution.
• Future Vision for HR: The group envisions a future where technology facilitates HR roles by eliminating administrative burdens, allowing professionals to focus on development and interpersonal relationships.

Join us in this introspective and inspiring episode where our speakers discuss the evolving landscape of HR, resilience, and the unyielding spirit of growth.

Stay tuned for these invaluable insights and more by clicking the links above. We appreciate your continued support and look forward to hearing your thoughts on this episode.

Best regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

Support the show

This episode of The ASHHRA Podcast features the remarkable Kit Brady, Vice President of People Strategy at Gillette Children's. Dive into our discussion with Kit as we explore inclusivity, mentorship, and the power of purpose-driven work.

Episode Highlights:

1. Empowering Through Project Search: Kit shares inspiring stories of how the Project Search Program is making a tangible difference for students with disabilities. This program provides internships in various departments, helping students gain critical skills and confidence, ultimately leading to competitive employment. This initiative is close to Kit's heart, as her daughter benefited greatly from it.

2. The Power of Inclusivity: Inclusivity benefits everyone—students, employees, and organizations alike. Kit reveals how Gillette Children's has embraced this principle, creating a richer, more diverse work environment that fosters growth and understanding.

3. Personal Journey and Mentorship: Delve into Kit's personal career shift post-9/11, steering her towards mission-driven work. Her experiences with overcoming imposter syndrome and the importance of supportive mentors provide invaluable lessons for anyone navigating their career.

4. Work-Life Balance through Better Policies: Learn about Kit's innovative email policy at Gillette Children's aimed at promoting work-life balance. Discover how these changes have positively impacted employee morale and retention.

5. The Art of Effective Mentorship: Kit, alongside hosts Bo and Luke, underscores the critical role of mentorship. From building relationships with mentees to allowing them the space to grow, Kit offers practical advice on leaving a lasting legacy through mentoring.

6. Recruitment with a Purpose: Kit takes us through the recruitment process at Gillette Children's, ensuring that potential hires align with their mission. The approach includes shadowing current employees and having multiple interview participants to foster a welcoming environment from day one.

Why You Should Listen:

This episode is a goldmine for HR professionals, managers, and anyone passionate about creating inclusive workplaces and finding fulfilling, mission-driven careers. Kit Brady’s insights aim to inspire you to take action within your organizations to support and uplift every individual.

🚀 Actionable Insights:

• Evaluate Inclusivity Programs

: Consider implementing or improving similar initiatives within your organization.

• Focus on Mentorship

: Develop a structured mentorship program to guide new talent.

• Promote Work-Life Balance

: Reassess policies that impact employee well-being, such as email use and off-hours communication.

Connect with Kit Brady: LinkedIn Profile

We hope this episode enriches your professional journey and empowers you to make impactful changes in your workplace.

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

Support the show