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Feeling pulled in all directions? Burnt out? Secretly resenting customers, coworkers, or even family? It's time to master the art of boundaries.

The trades world celebrates problem solvers and those who go the extra mile, but without proper boundaries, that admirable work ethic leads straight to exhaustion and frustration. In this powerful episode, we dive deep into what boundaries really are (hint: not walls keeping people out, but fences protecting what matters most) and why they're especially crucial for plumbers, HVAC techs, drain specialists, and other skilled tradespeople.

You'll discover why setting boundaries feels so difficult, especially when we're conditioned to be providers rather than protectors of our own time. I share the exact phrases you can use to say no without guilt, protect your energy on job sites, and hold the line when people test your limits. From dealing with demanding customers to managing after-hours work calls, these practical examples will transform how you approach your professional and personal life.

Remember this: "A boundary without consequences is not a boundary." Learn how to not just set limits but enforce them consistently, even as they evolve throughout your career. Understand that when you first start setting boundaries, people might resist—and that's actually proof they're working! Your job isn't to keep everyone happy; it's to keep yourself healthy, focused, and respected.

Ready to reclaim your time, energy, and self-respect? Take my challenge: identify one area where you're saying yes but really want to say no, and commit to changing that pattern this week. Your future self will thank you.

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https://www.audible.com/pd/9-Simple-Steps-to-Sell-More-ht-Audiobook/B0D4SJYD4Q?source_code=ASSORAP0511160006&share_location=library_overflow

https://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1

https://www.linkedin.com/in/coreysalescoach/

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Ever walked into a customer's home with sewage flooding their basement and tension filling the air? That moment isn't just about your technical skills—it's about your emotional intelligence. And mastering it could be the game-changer your plumbing business needs.

The most respected person on a job site isn't always the most technically skilled—it's the one who stays calm when everything goes sideways. This powerful insight sits at the heart of what makes successful plumbers stand out in an increasingly competitive industry. While most training focuses on tools and techniques, the ability to read a room, manage your reactions, and guide anxious customers through high-stress situations often determines whether you close the sale or leave empty-handed.

This deep dive into emotional intelligence for plumbing professionals introduces two transformative phrases that can change every customer interaction: "I need" and "I can tell." Rather than appearing weak, these phrases establish clear boundaries and demonstrate leadership. They help you navigate trigger situations—like being watched while running a camera or getting blamed for pre-existing damage—with confidence and control. Through practical examples and real-world scenarios, you'll learn how to read customer body language, respond to unspoken concerns, and transform potentially confrontational situations into opportunities for connection and trust building. The result? More closed jobs, fewer callbacks, and a reputation that sets you apart not just as a technician, but as a true professional.

Ready to upgrade your emotional toolkit? This isn't about being "soft"—it's about being smart, strategic, and unstoppable. Share this episode with your team, especially those who need it most, and watch how small changes in communication can lead to significant improvements in your bottom line.

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https://www.audible.com/pd/9-Simple-Steps-to-Sell-More-ht-Audiobook/B0D4SJYD4Q?source_code=ASSORAP0511160006&share_location=library_overflow

https://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1

https://www.linkedin.com/in/coreysalescoach/

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Your words are currency in the trades—every phrase either builds trust or destroys it in seconds. When your technician says "I think this might help" versus "This is the best solution based on what I'm seeing, and here's why," they're not just changing words—they're changing your company's revenue potential.

This powerful episode dives deep into the psychology of service business communication, revealing why customers don't actually buy plumbing or HVAC solutions—they buy certainty, peace of mind, and problems being removed from their plate. When your team sounds uncertain, it triggers customer fear, delays decisions, and costs your company thousands in lost revenue every week.

I share practical training methods you can implement immediately, including how to upgrade your team's common phrases, role-play objection handling, and customize language for different customer personality types. The DISC profile breakdown alone will transform how your team communicates—Dominant customers want bottom lines, Influencers need emotional connection, Steady types seek comfort, and Analytical folks crave details.

The results speak for themselves. One plumbing company implemented these language techniques and watched their close rate jump 20% with a 15% ticket size increase in just 60 days—same team, same service, new words. This isn't just about sales; your leadership language shapes your entire company culture and sets the foundation for success.

Ready to transform your service business through the power of words? Start by auditing your team's language, upgrading five key phrases, and implementing weekly role-play sessions. Remember: certainty sells, language leads, and culture starts with the words you train. This is the separator between a million-dollar shop and a $10 million shop—and it begins with the next sentence your technician says at the customer's door.

Leave a review on Apple Podcasts to help us reach more professionals who could benefit from these proven communication strategies. Your support helps us continue providing actionable insights you can implement immediately for real business growth.

https://coreyberrier.gumroad.com/

Support the show

https://www.audible.com/pd/9-Simple-Steps-to-Sell-More-ht-Audiobook/B0D4SJYD4Q?source_code=ASSORAP0511160006&share_location=library_overflow

https://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1

https://www.linkedin.com/in/coreysalescoach/